Embassy Suites by Hilton Savannah Airport

The hallway of the floor smelled very badly. My kids had to cover their noses. The breakfast was the worst I have experienced at an Embassy Suites. The dining room was dirty, there was barely any offerings, no yogurt, no bagels, no ice, no coffee, etc. It was a very poor breakfast. The front desk was not very friendly. I asked how to get to downtown Savannah, and they said they had no idea. My room had no blankets or pillows for the sofa bed, so I called the front desk. They made me go down at midnight to pick up the blanket and pillows. Overall, one of the poorest Embassy Suites we have stayed at.

The description for this hotel is misleading. While reading the description it says self parking so you think it’s free. They charged us $10 each day we stayed. In the description it said there was a restaurant downstairs. There was no restaurant even though the little card they give you has times for the restaurant. The room we stayed in had the bed backed up to the elevator so we couldn’t sleep till it finally stopped going. It was really loud too. The room needs a lot of updates. The couch was uncomfortable. It had blackout curtains but had two clocked with bright numbers on each side of the bed and a night light in the bathroom that you couldn’t turn off. I was very disappointed with the breakfast. It had bagged French toast sticks fried, round hash browns fried, sausage, scrambled eggs, cereal and muffins. You can order a customize omelette but not everyone wants that. I was expecting pancakes or waffles, biscuits and gravy. We didn’t eat the breakfast on the second day.

The room was terrible. The shower and carpet were dirty, and the mattress was extremely uncomfortable. On top of that, breakfast was very poor, including a long line just to get an omelet. For a night that cost $274, this is unbelievable.

Very clean and quiet hotel. Breakfast selections were very nice. I would definitely stay here again.

We are annoyed by the additional parking fee. Also, when we arrived at 730p, we were told our room was not ready. When we did get a room, the toilet had a broken seat. And we found the common areas to be uncomfortable. They were not well air conditioned.

Air Conditioner/heating was not functioning! Could not be set at a temperature that would stay on correct temperature. Couch and living room chairs were nasty. The person we met to check in was a nice young lady who wore a mask and could not speak from being very sick! She gave us our room keys by lying them on the counter and gave us a paper to sign in without communication.

Our room was left unclean form the previous guest. The breakfast wasn't as expected. Short staffed, no utensils, tables were left with dirty plates for a long time.

Breakfast. Was not up to standard. Cold food. Front desk staff were friendly. Support staff.., not very happy. Management needs some help. Room clean and comfortable. TV was missing a major network NBC

Room was clean but carpet is torn. My wife and I are senior citizens and we found that the toilet is too low which made it hard to stand back up. Disappointing.