At Ameron Zurich Bellerive au Lac, exceptional service and top-notch amenities create a memorable experience for guests. Remain linked during your visit by utilizing the complimentary internet access available. Services offered by taxi and car hire at the hotel ensure effortless exploration of Zürich. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out and luggage storage provided by the front desk services.For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. The hotel is completely smoke-free. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service, blackout curtains and air conditioning.At Ameron Zurich Bellerive au Lac, a selection of rooms can be found that showcase unique design elements such as a balcony or terrace. For certain chosen rooms, guests can enjoy in-room amusement like television and cable TV as a part of their stay. Rest assured that your hydration needs will be met, as some guestrooms are equipped with bottled water, a coffee or tea maker and mini bar. It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. Each morning at Ameron Zurich Bellerive au Lac, a scrumptious, homemade breakfast kick-starts the day.Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience.Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Treat and spoil yourself by taking a trip to sauna.Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.
"We had a terrible experience on the second night of the stay:
We went out for city tour in the morning and when we come back to the room in the afternoon, our room is like being robbed, 3 out of 4 suitcases are missing, the bathroom is only half way clean, balcony door left open, most clothes hanging in the wardrobe are missing. I called front office immediately and i have been told that housekeeping had found the door of wardrobe is broken and has a risk of falling, so for safety reason, therefore, they have transferred our suitcases to the new room.
so here are the question:
1. Why there are only half of my belongings are being transferred to the new room? You either transferred all my belongings to the new room, but not just half of it, it is so scary when you back to your room which it is like a crime scene!
2. Is it normal for a luxury hotel to touch guest's personal belonging without permission of the guest?
3. If the hotel find it a safety issue inside the room, why do they still let the guest go into the room? That kind of put the guest in a dangerous environment that may get injured!
4. Have the hotel ever tried to contact the guest, by phone/email of such incident had happened in the room? or worst case, to stop me to get in to the room, when i passed by front desk before get back to the room? none of it had been done
In short, this is not acceptable for any hotel, not talking about Ameron is a luxury brand, the hotel has poor risk management, this is my first time using this brand and I don't think there will be a second chance, terrible experience and even on the checked out date, no one care to ask how was my stay. "