Scenic Hotels in Makkah

"Dear Team at Swissôtel Makkah, Thank you very much for your kind message. I had a truly wonderful stay at Swissôtel Makkah. This was my **third stay** at the hotel, and once again my experience was excellent. The location is exceptional, with easy access to the Haram, which greatly enhanced my Umrah experience. The room was comfortable, clean, and well maintained, and the atmosphere throughout the hotel was peaceful and uplifting. I was particularly impressed by the professionalism, kindness, and attentiveness of the staff, who were always willing to help and ensured that my stay was both comfortable and spiritually fulfilling. Everything met and exceeded my expectations, and there was nothing I felt needed improvement. Thank you once again for your excellent hospitality. I look forward to staying with you again in the future, in shā’ Allāh. Kind regards, Fahmida Begum"

"It’s just impressive! The room and service you get for the money you pay is insanely good! The only downside of this hotel is the drop off location, it’s kinda far from Clock tower, anything else is great"

"Fantastic hotel. Extremely clean (and fragrant lobby). We had a twin deluxe room with Haram view; spacious, comfortable and plush. Breakfast was also solid with good hours (6:00 to 10:30). We checked out on a Friday and they allowed us to check out after Jummah salah. The hotel is actually quite close to the Haram. From reviews online I was unsure, but in practice it's a few minutes walk to King Fahd Gate 79. For getting into the Haram I think it is quicker door-to-door than the Clock Tower hotels. For getting back from the Haram to the hotel, that is a bit longer depending on where you exit the masjid anddue to a slight uphill walk (nothing very demanding, non-elderly should be fine), though the walkway gets congested at busy times. Alternatively, there is a shuttle which takes you from the main hotel entrance to street level in less than 2 minutes; from there you take escalator/lift to the Haram. Would highly reccommend; only cons here would be no lotion in the bathroom and shower water pressure/temperature was not that high (very minor issues!)"

"Jumeirah Hotel was excellent in terms of facilities — everything is new, clean, and well-maintained. Credit where it’s due: the staff were genuinely outstanding, extremely attentive, and always eager to help. Service level is easily one of the best. Location-wise, it’s around a 4–6 minute walk to Al Haram, which is acceptable. However, let’s be real — compared to the Clock Tower hotels, they are noticeably closer and more convenient, especially during peak prayer times. Now, about the “Partial Haram View” — this needs honesty. We booked two Deluxe Rooms with Partial Haram View, but the view is technically there… if you really look for it 😅. The Haram is barely visible, and most of the view is dominated by unfinished construction. You’ll spend more time spotting the Haram than enjoying it. Bottom line: Excellent hotel, top-tier service, great facilities — but don’t book it expecting a meaningful Haram view. If proximity and view matter, Clock Tower hotels still win."

"There’s a genuine issue with the lifts - before and after prayer times, expect to wait 10-20 minutes. The room I booked had a kitchen but no utensils, making it impractical to cook. The breakfast buffet offers very limited choices - usually just one gravy dish, with the rest mostly sauces and salads. The dining area staff were few and unresponsive, and it’s hard to get assistance when needed. Food quality also falls short of what you’d expect from a 5-star hotel. On the positive side, the hotel’s location is unbeatable — the entrance to the Mataf is right in front, and there’s a food court and shopping mall within the same building, so everything you need is under one roof."

"I had a pleasant stay at this Makkah hotel. The location is excellent—just a very short walk to the main gate of the mosque, which makes it incredibly convenient, especially during prayer times. The lower level feels like a small mall, offering plenty of shops and essentials, so everything you need is right at your doorstep. One thing to note is that some lifts were under maintenance, which meant longer waiting times during busy periods. Despite that, I still prefer staying here over the Clock Tower, mainly because you only need to take the lift once to reach the mosque area, making the overall movement much easier and faster. Overall, it’s a comfortable and convenient choice for anyone visiting Makkah."

"Nice, comfortable, clean, I recommend it, and it is close to the city center and there are restaurants and cafes"

"A beautiful and wonderful hotel. All services, like restaurants and supermarkets, are close by. It's about 6-7 kilometers away from the Haram."

"Actually I'm very happy and enjoy stay at pullman zamzam, very kindly staff, rooms are very clean, breakfast very delicious and all the best at here"

"Extremely Disappointing Stay at Swissôtel Al Maqam Makkah (Oct 27–30, 2025) We had our reservation at Swissôtel Al Maqam Makkah through Trip.com, and our overall experience was very disappointing and far below the standards expected from a five-star hotel. At check-in, the front desk took more than 30 minutes to provide our room keys. Staff kept going back and forth to the back office without explanation. When we finally received our keys and went to the room, the keys did not work. A cleaning staff member nearby tried to help but informed us he was not authorized to open guest rooms. He attempted to use his master key, but it also didn’t work. We had specifically booked a Kaaba-view room so we could pray from our room, but because of this delay, we missed our Asar prayer . A few minutes later, a female management staff member came out of the same room while it was locked from the inside. She explained that she was inspecting the room and that it was not supposed to be assigned to guests due to a broken fridge cabinet door. I asked why the front desk had given us keys to a room that was not ready or suitable for guests. We were then told that no other Kaaba-view rooms were available at that time. This conversation took so long that I also missed my Maghrib prayer. To compensate, the management offered us three nights of complimentary dinner; however, we do not eat dinner, and our breakfasts were already included in the room rate that we paid for. I specifically requested a refund or adjustment to the room rate instead of meals, but they refused, which was completely unreasonable given the circumstances. On our last day, the management spent a considerable amount of time trying to persuade me not to leave a review, which delayed our checkout. Because of this, we missed our flight and had to purchase another ticket. I have photos taken at the time, with GPS date and time stamps, showing the staff involved. Management threatened me to delete the photos, claiming it was against regulations, so I have blurred faces for privacy. This experience was unacceptable for a hotel of this category. Rather than offering dinners we couldn’t use, the hotel should have provided a partial refund or proper compensation for the inconvenience, sleepless nights, and spiritual disturbance we experienced. Based on this, I do not recommend Swissôtel Al Maqam Makkah, especially for those looking for comfort, honesty, and peace of mind during their stay in Makkah."