Forced to tolerate an all-night party in the next room. Music was unbearable until security called in the early hours. Incredulously, it took us telling security to find us another room before they asked the attendees (> 12) to turn music off. One of security team said he didn’t want to be a killjoy. Despite music going off, there were comings and goings, doors banging and people being loud through to 7am. Thanks to an inconsiderate few, we had no sleep.
Reported issue to reception next day. One of the team was mildly apologetic, the other said noise was “because we were next to a suite”-as if that made it ok!
At no point did management contact us to apologize. As a result, we felt we were not valued guests purely as someone else spent more money on a room-hence why this hotel needs to decide if it’s going to be a party-pad or look after those who want a relaxed stay.
Other issues: housekeeping did not clear dirty glasses x3 occasions (left them on bedside table), minibar not replenished and use of rooftop terrace restricted to private events. It was a pic of the rooftop with backdrop of Camelback on the booking site that gave this hotel the edge at time of booking. Thought it looked a beautiful outlook it would be a great place to unwind at the end of each day. Little did we know it’s off limits. Asked concierge to book us a cab for an early start but told we would need to do this ourselves.
Positives: great location, communal parts v.tidy, gym clean and bar staff friendl