Traveling to Seattle with my friends and their family, I specifically chose a star-rated chain hotel downtown on Ctrip for a four-night stay. The location was convenient, within walking distance to several attractions. However, during our stay, only one of the elevators for guest rooms on the 40th floor was functioning normally. Every morning, trying to go down for breakfast, the elevator would be full, and we'd have to wait for about 15 minutes. The repair speed was incredibly slow; by the day we checked out, one more elevator was finally fixed, so two out of three were working.
Furthermore, my friend's laptop was stolen from their room. There were no surveillance cameras in the hotel hallways, only records of staff swiping their cards to open doors (but my friend had put a 'Do Not Disturb' sign on their door before leaving that day). They returned to find their laptop gone. For a high-end Marriott-affiliated hotel, the security is truly concerning; the safety of our belongings in the hotel couldn't be guaranteed.
The problem resolution was also incredibly slow. We reported the theft the next day, but even by the time we checked out, no solution had been provided. We were only told that the staff member involved hadn't shown up for work after the incident. If the security at the Westin isn't upgraded, I won't consider staying here again if I visit Seattle in the future.
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