Guest User
March 1, 2024
Spa is fabulous and worth the price of admission. It deserves 5 stars. Our stay was tainted by double standard extended to some guests and not others. This relates to guests from room 19 (she’s tall he’s not) who per one of the managers are not guests or owners but “proprietors”. Those guest however see themselves as guests. No need to get into details but after we talked to other guests affected by this double standard as well as honest and outspoken staff, who are tired of dividing guests, it became clear that the management should take an honest look at what they’re promoting. Allowing smoking in many parts of the wellness resort is a sin against humanity. Smoking stinks! It’s hard to believe that most European countries that are so environmentally conscious are just fine with stinky smoking… Food was fresh and good but that’s all it was. Nothing special and exceptional about anything we ate, which was surprising. Service was great. Even though we loved the spa and also the private spa experience, the massage we received were really poor quality: choppy, fragmented, and she didn’t seem present. Almost bad enough to say stop. We usually get very good body treatments in Europe, so this was surprising. I think this place is in transition and needs to work out quite a few organizational things. Here is a funny example from our stay: I went to the front desk to tell them that there is a bad odor coming from the shower drain. The clerk wrote it down and sent two bellmen who were told by front desk that there is no hot water in the shower. I explained to them what the problem was and they called housekeeping who cleaned the drain which remained odorless after the cleaning. Again, great hotel and spa with lots of kinks to work out. We’ll back in couple of years to see how they evolved.