Shin Shin Hotel Seogwipo Reviews

A short stay would be doable, do not expect too much as 4star hotel like Hilton or Hyatt sister company. However, we enjoyed this brewery so much.

The taxi took us to a Shinshin Ocean Hotel nearby instead of our actual hotel. We had to drag our luggage through the drizzle to get here ourselves. So, make sure to tell the driver it's Shin Shin Hotel Seogwipo. The hotel's location is quite far from the airport and Jeju city center, about an hour-long taxi ride. However, it's within walking distance of Seogwipo Olle Market. The room is small, and the cleanliness is just so-so. The shower leaks a bit onto the floor. There's a washing machine in the room, but we didn't use it. The front desk service was mediocre. Perhaps the lady at the front desk was tired since we arrived around 8 PM, but she was very unenthusiastic when answering questions, almost dismissive, and stingy with her words. I won't be staying at this hotel again next time.

Overall, the stay was pleasant. However, the experience was significantly impacted by multiple service issues, particularly involving a front desk staff member. While my group and I were having a normal conversation in the lobby, we were abruptly told to “shush” in a manner that felt disrespectful. Notably, other guests had been speaking loudly prior to this without any intervention, which made the situation feel unfairly directed at us. As Muslim guests staying at the hotel for seven days, this interaction came across as discriminatory and left us uncomfortable. Additionally, as we were leaving the lobby, the staff member’s facial expressions and demeanor further reinforced this negative impression. Such behavior is unprofessional and not in line with the level of service expected in hospitality. This incident unfortunately overshadowed an otherwise good stay. From the first day of check-in, the level of service was already lacking. We had provided our physical hotel vouchers for ease of reference, yet there was little effort made to deliver a smooth or welcoming check-in experience. Separately, while the room amenities included coffee sachets, a hot water pot, and cups, basic items such as stirrers were not provided, which was an inconvenience. We also experienced an issue on our last night where one of our key cards did not work, causing further disruption. The hotel may wish to review its staff training and service standards, particularly in areas of empathy, courtesy, and cultural sensitivity, to ensure all guests feel respected and welcome. Based on this experience, this will be my first and final stay at this hotel. I would not return, nor would I recommend this property to anyone expecting a reasonable level of service. Guests may wish to consider other hotels in Seogwipo that offer more professional and consistent hospitality standards.

Great location with lots of food choices from local restaurants to food street, walks, plus2 Fantastic to have a washing machine in the room as well.

Hotel is in a nice location. Near many food places and food market. They offer breakfast however should be more classic western options. Just add more western options like sausage (was just once during 5 night stay), sunnyside eggs, some fresh fruits and vegetables and it would be great and perfectly for all. But of course I understand customers are mostly Koreans/Asian so for sure options are enough for them.

Hotel location is good. Free carpark provide. Few convenient store nearby and walking distance to Olle Market. Located at Seogwipo with many good scenery spots. Very upset with Front desk services. Not friendly and seem bias towards us Muslim family. They are rude too, when need help on wifi problems they just ignore us.

Location is quite good but need to be careful as there are 3 Shin Shin hotels very closed to each other. Room is clean and spacious but bed is not very comfortable for me. Appreciate that there is washing machine and fridge there. Car park was very small but we could park opposite the hotel, FOC. Overall, a nice stay!

Clean and huge room for family sharing. Near to tourist spot (local market). Limited hotel facilities.

Room is simple and clean but furniture is quite old. Did not privide toothbrush, hand wash and floor mat.

Very kind staff at reception and nice views from the room. Everything is very clean, but time is telling its tales already. Great for the two nights I stayed, not necessarily for the long run. Average but good hotel.

spacious and good location! walkable to olle market and OY nearb

Excellent location! It was very convenient for getting around town and taking the bus was super practical. The staff was very helpful and breakfast was lovely. Highly recommend!

The hotel's location is pretty good, about a 10-minute walk to the city center. There are convenience stores nearby, especially the CU downstairs. The lady from Jilin working there was lovely; it was so nice to chat in our hometown dialect in Korea. As for the hotel itself, there's nothing to complain about; the size and layout are excellent. The only downside is that it doesn't offer kitchen facilities, probably for safety reasons. However, the fridge is huge, and the washing machine is great. It's perfect for family trips.

Spacious room other than the floor to ceiling is a bit low. Comfortable stay and beds.