UH Suite the Gangnam

Nari was incredibly warm and patient. The hotel is in the heart of Gangnam, and the environment is very clean and pleasant. Highly recommend staying here.

The hotel room was clean, well-laid out, and the bedding was spotless. There was only one shower, but thankfully two toilets. The absolute best part was the abundance of food options around the hotel. Plenty of coffee shops downstairs, plus barbecue restaurants, soup restaurants, and gamjatang (pork bone soup) – it was fantastic! Before checking in, I was a bit worried about negative reviews, but honestly, I couldn't find a single thing to complain about. If I had to nitpick, it would be the front desk's response time. Maybe I shouldn't expect 'Chinese speed' in Korea, but I do hope their response times improve in the future! (Photos of the food downstairs at the hotel were provided below.)

Hotel: UH Suite Service: The front desk service was friendly, and we could store our luggage for free. Facilities: The in-room facilities and equipment were generally good (2 refrigerators, microwave, oven, utensils, pots and pans, etc.). Environment: The room was clean and tidy. Location: There are many restaurants and shops nearby, and it's only about a 5-10 minute walk from Gangnam Station Exit 4. Disadvantages: The total room rate for our two-night stay was 1.65 million Korean Won, but the overall experience was not very good. The air conditioning in the common area wasn't working from the moment we checked in, making the whole place stuffy. When we reported it, we were told it would take two days to fix, so they asked us to open the windows. However, once the windows were open, the noise from the street poured in, severely affecting our stay. We requested compensation from the hotel, but the compensation options they offered were either unnecessary or unacceptable to us (airport transfer, bath bombs, another airport transfer, 80,000 KRW refund for two nights...). We asked the hotel for a refund of at least 160,000 KRW (for two nights), but they refused and told us to handle it with the booking platform ourselves. Finally, we contacted Trip.com for assistance. The hotel initially offered to compensate 10% of the total room rate and asked if we would accept. We agreed, but the very next day, Trip.com informed us that the hotel had changed its mind. Such indecisiveness from the hotel was truly baffling! Thank you, Trip.com, for your help in resolving this. If these issues hadn't occurred, I would say the quality of this accommodation is acceptable. Perhaps we were just unlucky to encounter these specific problems this time around. 😅

Stayed at this hotel with friends, it's been on my radar for a while! It's super convenient – close to Gangnam Station, making it easy to get around, and there are plenty of convenience stores and cafes nearby. I definitely want to stay here again!

The room was great and clean. There are many coffee shops and restaurants nearby, and it's very close to the subway station. I highly recommend this place for family trips.

Not Ads Personal Experience ★★★★★ 5 Stars – Incredible life-saving service at The UH Suite Gangnam! I just finished my trip to Seoul and stayed at The UH Suite Gangnam with my travel group, and I have to give the highest praise to your front desk staff Jin, who went far beyond his job duties to help us through a terrifying emergency. We accidentally left our luggage in an Uber taxi on the way of sightseeing. We contacted Uber support repeatedly but got zero useful help and were extremely anxious about our belongings. As soon as we told Jin what had happened, he immediately took full charge of the whole search process. He kept us updated every single step—constantly following up with the taxi driver and all the taxi platform, and efficiently tracked down our driver without delay. What touched our whole group most was that he even covered all related fees in advance for us to get our luggage back safely. We were truly moved by his kindness and sense of responsibility. Besides this critical incident, the staff’s everyday support was flawless too. Whenever we needed any supplies, they prepared them for us in minutes. When we needed transportation back to the hotel, they arranged rides quickly with very reasonable prices. On top of the amazing staff service, the hotel itself is spotlessly clean everywhere. Our rooms felt cozy and comfortable throughout the stay. If you visit Gangnam, choose this hotel without hesitation. The team’s attentive, thoughtful service, especially Jin’s extraordinary assistance, made our Seoul trip unforgettable. We will absolutely come back and strongly recommend it to all travellers!