The following is summarized by AI ：Unacceptable Hygiene Standards, Severe Security Breach, and Bureaucratic Mismanagement
I am writing this review to strongly warn potential guests about the appalling service and complete lack of security at SL Hotel Myeongdong.
1. Severe Hygiene Issues upon Check-in (Aug 4)
I checked in at around 4:30 PM and was initially assigned Room 1308. Upon inspection, the shower facility was dirty. Worse still, I found a used yellow sock left inside the in-room washing machine by a previous guest. When I reported this gross oversight to the female front desk staff, she offered zero apologies and showed complete indifference. Instead of resolving the issue directly, she insisted on consulting another male colleague first, demonstrating a complete lack of basic professionalism and decision-making capability. Although the male staff member eventually apologized and relocated me to Room 1011, the second room was also inadequately prepared—there was a prominent, fresh lipstick stain on the pillowcase. I had to request yet another replacement pillow before the issue was settled.
2. Major Security Breach (Aug 5)
The most dangerous incident occurred the next evening. Returning to Room 1011 at 7:00 PM, I discovered that the housekeeping staff had failed to shut or lock my door properly—it was left completely unlatched and accessible to anyone. Staff confirmed that housekeeping had finished at 3:22 PM, meaning my personal belongings were completely exposed and unsecured for nearly 4 hours.
3. Irresponsible Post-Incident Handling and Bureaucracy
That same night, I emailed both the hotel and Trip.com, demanding a refund and relocation. The hotel completely ignored my email. When Trip.com intervened, the hotel fraudulently delayed the process by claiming their senior management was "off on Thursday" and asked me to wait another day. By Friday, room rates across Seoul had surged for the weekend, making relocation financially impractical and forcing me to stay. Predictably, as soon as the weekend price surge locked me in, the hotel suddenly replied to my email. Furthermore, during the remainder of my stay, the male staff member who arranged the room transfer showed a completely cold and unprofessional attitude toward me.
4. Inconsistent Policy Enforcement
Months prior to my trip, my father had emailed the hotel regarding the policy for guests under 19 staying alone. The hotel explicitly stated that a printed and signed parent consent form was required at check-in. However, upon arrival, the front desk acted as if this rule didn't even exist and never asked for it, proving how chaotic and disorganized their internal policies are.
If I could go back in time, I would never choose this property. Stay away if you value your privacy, safety, and money.
極其惡劣的衛生狀況、重大安全漏洞與推卸責任的管理
我寫這篇評價是為了嚴正警告所有潛在住客，明洞 SL 酒店的服務極度糟糕，且完全缺乏安全保障。
1. 入住時的嚴重衛生問題（8月4日）
我在下午 4:30 左右辦理入住，最初獲分配 1308 號房。檢查房間時，浴室花灑非常骯髒。更離譜的是，我居然在房間的洗衣機裡發現了一隻上一位住客留下的黃色舊襪子。當我向前台女職員反映時，她沒有任何一句道歉，態度極其冷漠。她甚至沒有權限直接處理，而是要先詢問另一位男同事，展現出極低的專業素養與溝通效率。雖然該名男同事隨後向我道歉並幫我換到 1011 號房，但第二間房同樣不合規格——枕頭套上有明顯的鮮紅口紅印。最終在我要求下換了新枕頭才算解決。
2. 重大安全漏洞（8月5日）
最危險的事故發生在第二天晚上。7:00 PM 我回到 1011 房時，發現清潔人員離開時完全沒有鎖上房門（門是虛掩敞開的）。前台證實清潔人員於 3:22 PM 離開，代表我的個人物品在將近 4 個小時內對走廊所有人完全敞開，人身與財產安全受嚴重威脅。
3. 拖延責任與不負責任的後續處理
當晚我同時發 Email 給酒店和 Trip.com 要求退款換酒店。酒店對我的 Email 完全裝死不回。當 Trip.com 介入協調時，酒店竟以「高層週四休息無法處理」為由惡意拖延，要我再等一天。到了週五，首爾週末的酒店房價暴漲，導致我無法承擔額外成本轉移酒店，只能被迫繼續留宿。果不其然，當週末房價飆升鎖定我無法退房後，酒店就立刻回覆了 Email。此外，在剩餘入住期間，那位幫我換房的男職員全程對我沒有好臉色，態度非常冷淡。
4. 混亂且不一致的內部政策
入住前幾個月，我父親曾發 Email 查詢未滿 19 歲人士能否獨自入住，酒店當時明確表示需要列印並簽署家長同意書方可 Check-in。然而 Check-in 當天前台完全當作沒這回事，連看都沒看，足以證明這間酒店的內部管理有多混亂。
如果能重新選擇，我絕對不會下訂這間酒店。如果你重視個人隱私、安全與金錢，請遠離這間酒店。
