Mondrian Seoul Itaewon

The room was clean and service was good, I had a great stay and will come back again

I was so looking forward to stay with Mondrian but was truly disappointed. First of all, the room is very dusty, it triggered my allergic reaction and can’t sleep well at night. Secondly, the room is so hot! It was so hot that it woke me up in the middle of the night, I had no choice but to call the service counter to see if they could fix my aircon, and I was told that because it’s winder and so they dis not turn on the aircon for all the rooms. The only solution from time is to offer me fan and open the window. Thirdly, the lift takes really long time to come. I wasn’t the only customer who complained about this, but happen to be waiting with other group and they complain about the same thing as well. There was once I had to carry my luggage down the stairs because the lift is taking forever to come and we were rushing. Last but not least, they did not top up my coffee capsules! There are no complementary snacks upon check in as well, certainly do not expect this from a 5 stars hotel.

Mondrian Seoul Itaewon was such a great surprise. The design of the hotel is stunning — every corner feels thoughtfully curated and different from the usual hotel experience. The atmosphere is vibrant yet relaxed, and the overall experience feels very premium without being too formal. Everything from the rooms to the common areas has a cool, modern edge that we really enjoyed. Definitely a perfect spot if you’re looking for a hotel with personality in Seoul. Would happily come back.

I was told I was unable to control the air-conditioning as it is a central unit. As such, to cool down the room, I had to open the windows. There are constructions happening outside hence noise travels in if the windows are open. Shower rwater leaks into the room - utter design failure. Honestly, better off somrwhere else.

Not a good value for money, it's clean and the stuff is nice but I would probably prefer a random 3 star hotel over this hotel, and it cost x4 more...

High standard hotel with a nice outdoor pool. Very nice rooms. Reataurants and especially bars could be opened longer. You need to go outside for a drink.