Fairmont Ambassador Seoul

Great location there is an airport bus stop right in front of the hotel that makes arriving and departing seemless. Connected to one of the top malls in Seoul, gym is fully equipped but the swimming pool cannot just drop in need to book in advance to use. Overall good hotel, but the walls are thin, easy to hear the sounds of the hallway and upstairs, rather off for a 5 star hotel.

Good stay as always. Good for doing business in Yeouido and getting to the city center is also convenient with a taxi.

Fairmount Ambassador Seoul is an excellent choice for business or family travel. The location is very convenient. The facility and service standard is high to meet the requirements from customers. In general, it is highly recommended.

We experienced severe financial and operational damage due to this hotel's hostile staff, administrative incompetence, and poor hygiene during an executive business trip. • Unjust Double-Billing (2 Rooms): When requesting a date shift (8-10th ➡️ 7-9th), the hotel forced a full cancellation and double-charging. They shifted blame to the platform and repeatedly changed their words. A refund was only issued after our international executives personally went to the front desk to protest. • Refusal of Stay Reduction (1 Room): A request to shorten a stay (7-10th ➡️ 7-9th) made 3 days prior was denied under the absurd pretext that "the system lacks a shortening function." This is a deceptive tactic to profit doubly from a vacated room. • Abysmal Quality: The front desk staff was argumentative and unprofessional—a stark contrast to the impeccable 5-star service we received in Hong Kong right after. Room hygiene was also well below 5-star standards. ✔️Corporate planners and business travelers must avoid this property due to high operational risks and terrible hospitality. Highly not recommended.

This is ridiculous for a 5 star hotel not able to accommodate guests for a simple breakfast buffet and get told to go wait in your room. We were not told how long is the wait is and then later when we asked again, they told us the it be more than 1 hour maybe ?!? I don’t think I would ever go to another Fairmont hotel as their price isn’t FAIR at all for an almost $800AUD a night and can’t even get breakfast??!?