Cheongpa-ro 20-gil, 95 1F 노보텔 앰배서더 용산, Yongsan-gu, Seoul, 04372, South KoreaView hotel details
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Guest Reviews of Novotel Suites Ambassador Seoul Yongsan
9.2/10
Great
794 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.1
Service9.1
Cleanliness9.3
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All reviews(794)
Positive reviews(770)
Reviews with photos/video(230)
Easy to get around(89)
Large rooms(66)
Convenient for shopping(37)
Clean pool(30)
Great swimming pool(30)
Close to metro(29)
Elevator was OK(13)
Fantastic river view(9)
Negative reviews(24)
Guest User
Junior King Suite
Stayed in Jan 2026
Family
17 review
10/10
Outstanding
Posted on Feb 27, 2026
Location: The hotel is right next to Yongsan Station, making it super convenient for getting around by subway or bus.
Service: The front desk staff were really friendly and helped us switch to a room with a view of the Han River, and the night view of the Han River was absolutely stunning.
Amenities: The room was spacious, clean, and well-equipped with everything we needed. We had a very comfortable stay. We're planning to book this hotel again next time.
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Response from Property: Dear Valued Guest, Thank you for choosing to stay at Novotel Suites Seoul Yongsan and for giving us a perfect score. We are delighted to learn that you were satisfied with the hotel's convenient location near Yongsan Station, which made your travel easier and smoother. We were also honored that the front desk team was able to assist you in arranging a room with Han River views, adding to your wonderful memories. The stunning night view certainly added a special touch to your trip to Seoul. Furthermore, your positive feedback on the room's space, cleanliness, and comprehensive facilities is a great encouragement to us. Providing you with a comfortable and pleasant stay is always our goal. We look forward to providing you with the same warm and attentive service on your next visit to Seoul. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan
Anonymous User
Junior King Suite
Stayed in Jan 2026
Family
7 review
10/10
Outstanding
Posted on Feb 16, 2026
The location is super convenient. It's right by Yongsan Station on the subway; you just take Exit 3, walk down the long corridor to the end, and the hotel's second floor entrance is right there. There's also a large shopping mall next to the subway station, so dining options are plentiful.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your perfect review and valuable feedback. We are delighted to know you were satisfied with the hotel's convenient location, easily accessible from Exit 3 of Yongsan Station, and close to large shopping malls and diverse dining options, making your trip easier. It was our pleasure to provide you with a pleasant stay, and we sincerely look forward to welcoming you back in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan
Lumine-
Junior King Suite
Stayed in Jan 2026
Solo traveler
22 review
9.0/10
Great
Posted on Feb 14, 2026
This was my second stay and it was still great. No complaints really, except the water pressure was a bit unstable. This time I chose a room with a Han River view as requested. Seoul winters are so dry!
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you for choosing to stay at Novotel Suites Ambassador Seoul again and for taking the time to share your valuable feedback. We are delighted to know that you were satisfied with your stay and enjoyed your booked Han River view room. Regarding the minor issue with water pressure, we have shared it with the relevant department for continuous improvement. We look forward to welcoming you back in the near future and providing you with a comfortable and memorable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan
fionafionaxie
Junior Twin Suite
Stayed in Dec 2025
Traveling with friends
17 review
10/10
Outstanding
Posted on Jan 31, 2026
The service was warm and attentive, and the room had a great location overlooking the Han River. It offered direct access to Yongsan Station and a department store. The suite design was excellent. We had a wonderful trip to Seoul with friends~
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Novotel Suites Seoul Yongsan and for taking the time to share your experience. We are delighted to know that you were satisfied with our warm and attentive service, the excellent room location, and the beautiful views overlooking the Han River. We also appreciate the convenient transportation and suite design, which ensured you and your friends had a pleasant trip to Seoul. We look forward to providing you with the same wonderful experience again in the future. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan
Anonymous User
Junior Twin Suite
Stayed in Dec 2025
Traveling with friends
4 review
7.2/10
Posted on Jan 29, 2026
I booked a twin room this time, and it was quite spacious with a separated wet and dry bathroom. The room was generally tidy. However, the layout felt a bit odd; one of the beds was uncomfortably close to the bathroom door, about 2cm away, and there was no bedside table next to it.
The hotel is located in a building with several other hotels, and you can access Yongsan Station via a second-floor walkway that connects to a large shopping mall. Getting around by taxi is convenient, but I couldn't find a convenience store downstairs from the hotel.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to share your stay experience. We are delighted to hear that you were satisfied with the spaciousness and cleanliness of your room, and that the hotel's convenient location and connections to shopping malls and the subway made your stay easy. We also appreciate your suggestions regarding the bed layout and room circulation. Your feedback is very important to us, and we will share it with the relevant teams to further improve the comfort and convenience of our rooms in the future. We look forward to welcoming you back in the near future and providing you with an even more comfortable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan
Guest User
Junior Twin Suite
Stayed in Dec 2025
Family
7 review
10/10
Outstanding
Posted on Jan 13, 2026
Location: Connected to Yongsan Station by a skybridge, the hotel is a convenient 5-minute walk away. Yongsan Station is only two stops from Seoul Station. An Uber from Incheon Airport costs about 250 RMB and takes approximately an hour, which is also very convenient.
Room: This is almost the largest hotel room I've ever stayed in, at 40 square meters. It features a two-seater sofa and a recliner, plus a kitchen. The bathroom has a separate wet and dry area. The bed was a bit small, probably only 80 cm.
Service: The front desk staff was incredibly beautiful, just like Korean celebrities, and they even gave us a room with a view of Namsan Tower. So grateful!
Environment: Novotel Suites and Novotel are in the same building, but their elevators are separate, so be sure to note the distinction.
Value for money: For New Year's Day in Seoul, it was just over 800 RMB per night. Although breakfast wasn't included, for such a great location and a spacious room, it was an incredible value. Highly recommend! I hope to experience the breakfast next time.
Original textTranslated by Google
Response from Property: Dear Guest, Greetings from Novotel Suites Seoul Yongsan. Thank you for your detailed and positive review. We are delighted to know you were satisfied with the hotel's convenient location, spacious rooms, and the service provided by our team. We were especially pleased to arrange a room with a view of Namsan Tower for you, making your stay even more memorable. Thank you so much for your recommendation, and we look forward to welcoming you back in the near future. We also hope you will experience our breakfast service again next time! Thank you for your support and trust. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan
Huigezhengzainuli
Junior Twin Suite
Stayed in Dec 2025
Family
36 review
10/10
Outstanding
Posted on Jan 12, 2026
We celebrated New Year's Day here with our kids and parents, and the hotel was perfect. The rooms were spacious, the location was great, and the service was excellent. There's a skybridge connecting to the subway station and the iPartment mall, so dining and getting around were a breeze. The location is truly convenient; Seoul isn't that big, so you can get pretty much anywhere by subway within half an hour.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for sharing your valuable stay experience. We are delighted to know that you and your family had a wonderful time at the hotel. Guest satisfaction is our greatest motivation, and we look forward to welcoming you and your family back in the near future for an even more memorable stay. Best regards, Katrin Guest Relations Officer Novotel & Novotel Suites Ambassador Seoul Yongsan
ZrKay
Junior King Suite
Stayed in Nov 2025
Couple
18 review
10/10
Outstanding
Posted on Jan 8, 2026
Great view, easy to move around as the hotel has a linked bridge to nearest KTX and subway station! And very close to Lotte mall. Great for a last minute shopping 😛 Han River view was awesome ❤️
Response from Property: Dear Guest,Greetings from Novotel Suites Ambassador Seoul Yongsan!Thank you for staying with us and for giving us your feedback.We are very happy to hear that you had a great stay. We will share your feedback with the Team and we are looking forward to welcome you back to our property soon.Best regards,JULIE LEEGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan
Kew Pui Xuan
Junior Twin Suite Cinnamoroll Room
Stayed in Oct 2025
Family
1 review
9.5/10
Amazing
Posted on Nov 4, 2025
Amazing stay with awesome view.
The Cinnamoroll theme room and the mega platters were good as well. Recommended and worth the price.
Response from Property: Dear Guest,Warm greetings from Novotel Suites Ambassador Seoul Yongsan!Thank you very much for taking the time to share your kind feedback. We are delighted to hear that you enjoyed your stay, the view, and the special Cinnamoroll-themed experience, as well as our signature mega platters. Your recommendation and positive comments are greatly appreciated and serve as a wonderful encouragement to our team.It would be our pleasure to welcome you back to Novotel Suites Ambassador Seoul Yongsan for another memorable stay, and we look forward to creating more enjoyable experiences for you in the future.Best regards,KatrinGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan
Guest User
Junior King Suite
Stayed in Jan 2026
Traveling with friends
3 review
9.5/10
Amazing
Posted on Mar 6, 2026
Good stay with good good!
Anonymous User
Junior King Suite
Stayed in Sep 2025
Family
18 review
8.0/10
Very good
Posted on Oct 31, 2025
The staff were friendly. The rooms were clean, cosy and comfortable. Close proximity to Yongsan station and Ipark mall.
Response from Property: Dear Guest,Thank you very much for choosing Novotel Suites Ambassador Seoul Yongsan. We are pleased to hear that you enjoyed a comfortable stay and found our team welcoming. Your positive feedback about our location and the quality of your room is greatly appreciated. We will also share your comments with our team as part of our ongoing efforts to enhance the guest experience.We look forward to welcoming you back for another enjoyable stay.Best regards,KatrinGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan
AAM17
Junior Twin Suite
Stayed in Sep 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jan 4, 2026
We stayed with my friend in October. Good location, near the mall, not far from Hangang. Excellent service, we asked for higher floor and get 36 which was really cool view to Seoul and Namsan Tower. Room was great, we ordered with twin beds, there also were everything for comfort stay. During the cleaning sometimes we didn’t get coffee capsules, but it’s okay. There was a separate entrance which also was convenient for going straight to elevator.
Response from Property: Dear Guest,Greetings from Novotel Suites Ambassador Seoul Yongsan!Thank you for staying with us and for giving us your feedback.We are very happy to hear that you had a great stay. We will share your feedback with the Team and we are looking forward to welcome you back to our property soon.Best regards,JULIE LEEGuest Experience ManagerNovotel & Novotel Suites Ambassador Seoul Yongsan
Anonymous User
Junior Twin Suite
Stayed in Oct 2025
Business traveler
3 review
10/10
Outstanding
Posted on Nov 15, 2025
Great location, amenities are all perfect. Room is spacious. Will return again.
Response from Property: Dear Guest,Warm greetings from Novotel Suites Ambassador Seoul Yongsan!Thank you so much for your wonderful review. We are delighted to hear that you enjoyed our prime location, the spacious room, and the amenities we provide. It's fantastic that everything met your expectations!We are thrilled to know you’ll be returning and look forward to welcoming you back for another exceptional stay.Best regards,KatrinGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan
Guest User
Junior King Suite
Stayed in Jul 2025
Couple
1 review
9.0/10
Great
Posted on Sep 11, 2025
I came for my honeymoon and stayed at the Junior King Suite for the whole trip. Services are excellent and the cleanliness of the room is tip-top. Room is always cleaned when I came back for the day. Also, the staffs are friendly, helpful and kind.
Only thing is, to get an Uber to return to the hotel is a little challenging because drivers hesitate to accept due to the distance from the city. But regardless of that, Novotel Suite is still a great place to stay! 🎊🎊😁
All in all, I would recommend this place.
Response from Property: Dear Guest,Thank you very much for choosing Novotel Suites Ambassador Seoul Yongsan to celebrate such a special occasion. It was a true pleasure to be part of your honeymoon, and we’re delighted to hear that our team and your suite helped make your stay memorable and comfortable.We’re grateful for your kind words about our service and cleanliness—they inspire us to keep delivering the best experience possible. Regarding the transportation challenges you mentioned, we completely understand how that can be inconvenient. While we don’t have direct control over ride services, please know that our team is always ready to assist you with any arrangements or alternative options to make your travels smoother.Your recommendation means a lot to us, and we sincerely hope to welcome you back soon for many more wonderful stays filled with happy memories.Warmest regards,KatrinGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan
Guest User
Junior Suite with 1 Double Bed and Premium Sofa
Stayed in Jan 2026
Family
2 review
8.5/10
Very good
Posted on Feb 19, 2026
Good place to stay if want to be away from the busy shopping district. We chose this place as it can accommodate 4 person in 1 room
Response from Property: Dear Guest,Warm greetings from Novotel Suites Ambassador Seoul Yongsan.Thank you for your kind feedback and for choosing to stay with us. We are delighted that your overall experience was a positive one and that our hotel suited the purpose of your trip.We truly appreciate your recommendation and hope to welcome you again in the future.Best regards,KatrinGuest Relations OfficerNovotel & Novotel Suites Ambassador Seoul Yongsan