Novotel Ambassador Seoul Yongsan - Seoul Dragon City

The service was absolutely terrible. My friend's door lock battery died, and it took us four trips back and forth and an entire day to get it sorted. In the end, Trip.com customer service got us two days of complimentary breakfast, but then the breakfast staff said they knew nothing about it and left us hanging for an awkward twenty minutes before we finally got to eat. Abysmal service.

I was generally satisfied. It's convenient for sightseeing in Seoul, and I'd like to use it again.

The hotel was exceptionally clean, and the room was spacious. I also appreciated that they asked for my preference between a bathtub or a shower room during check-in. This was my first time staying in Yongsan, and the location was incredibly convenient. The biggest plus was being directly connected to the station (no getting wet on the way back to the hotel, even in the rain!) and having a large shopping mall, iPark Mall, at the same station. I loved being able to shop for clothes and goods (like Muji) there. I'll definitely be back to explore more of Yongsan!

The room was great, very convenient, clean and hygienic. I'll definitely stay here again next time. It was also very easy to get a taxi. Plus, there were helpful staff downstairs. Excellent! I loved it! Thumbs up!