Club Wyndham Smoky Mountains

Great price for the stay. The apartment was much larger than i expected. The place was clean. The family loved it. No complaints.

Upon check in my guest was not allowed to enter the room without myself being there in person, as I was about 45 minutes behind in travelling. Even tho I had been contacted by Wyndham and asked to email guest information and vehicle descriptions. The room was below average especially for a "Resort" description. Could hear everything outside and from adjoining rooms. Shower wouldn't drain so had to stand in 4" of water. Parking was terrible. Overall the whole feel of the place was dirty, old and not inviting. I stay at alot of places and rarely write reviews, especially for below average places but this deserves to be known. Wyndham is not Marriot caliber and never will be.

Good value for a 2 room with kitchen. The push to buy timeshares was annoying but that is part of the deal. Staff was friendly and always helpful. Location was very convenient for all we wanted to do. We would stay there again.

We spent two nights at this location. The staff was friendly and courteous. Property was in a great location. Near an outlet and different dinning venues but in a quiet area. I used the gym and it has the essentials for a workout area from home. Our suite was comfortable as a whole, but it does require some upgrades. My only complaints are the mattress and pillows (better quality is needed) and the fact that you can hear the people in the upper floor walk. This is a resort so expectations are higher. Overall a good stay.

Disappointed! Wyndham tried to downgrade our room from what we paid. Room had cleanliness issues. Sales staff were pushy.

I had a great time the resort was clean and nice. Places to go wasn’t that far. Would stay again.

The stay was very nice. The room could use a little updating, but overall it was good and clean.

Overall the property was very nice. The unit was clean and spacious and we never found it hard to find parking. The area was quiet and convenient to nearby attractions. Staff was friendly and responsive. On the deltas side we had three issues. First, during our stay there was a persistent garbage smell outside of the building. It may have been a full dumpster or a nearby landfill but, it was unpleasant and fairly strong. Second, the indoor unit air handler froze during our stay and the air conditioner was not cycling on and off properly. Although we placed a maintenance call the operation of the HVAC system never improved. We were ultimately forced to turn the system off. Finally, we noticed many of the windows were frozen in place and could not be operated without extensive pushing. While they did work, many elderly and smaller visitors could have trouble operating them.

First of all, the customer service was extraordinary! ( hard to see that these days) The staff was helpful, kind, and very friendly. The room/suite that we stayed in was very clean, well equipped and area was quit and safe. Five people stayed with me and there was enough room for us all. I highly recommend them and would stay there again.