Hotel Colón Gran Meliá - the Leading Hotels of the World Reviews

Response from Property: Dear Madam, thank you for choosing to stay at our hotel and sharing your experience. We are delighted that you enjoyed the cleanliness and spaciousness of your room, and that the hotel's excellent location allows you to easily explore cultural landmarks such as Seville Cathedral. Our team prides itself on providing warm and efficient service, and we look forward to your next visit to experience more of our culinary delights. We hope you will visit our hotel again soon and wish you a pleasant stay! Emilia M., Hotel Colón Gran Meliá Team

Response from Property: Dear Guest, Thank you for your support and positive feedback on our hotel! We are delighted that you were satisfied with the comfort of our spacious triple room, which reflects our commitment to both aesthetics and practicality. Your appreciation of our service team is the best testament to our Spanish hospitality, and we are honored that your flamenco night left a lasting impression. The hotel's prime location makes exploring Seville's Old Town a leisurely stroll, and the 15-minute walk to the Santa Croce district and the Cathedral provides a starting point for our immersive cultural experiences. We sincerely look forward to your next visit and wish you a pleasant trip! Alicia M., Hotel Colón Gran Meliá Team

Response from Property: 尊敬的賓客：您好！感謝您選擇我們的酒店，非常榮幸能為您服務！能夠得知酒店地理位置為您帶來了便利，我們深感欣慰。我們致力於以西班牙的熱情與直觀貼心的服務，詮釋Gran Meliá的標誌性温暖與風格。能為您提供一段專屬於塞維利亞的簡單愉悦與日常優雅時刻，是我們的榮耀。對您對早餐體驗的高度評價尤感高興，我們相信融合地中海文化的高雅與美食傳統，能夠令每一餐都與眾不同。您的讚譽是我們持續追求卓越、堅守“Dedication to a life well-lived”的動力。期待您再次光臨我們的酒店，祝您生活愉快！Emilia M., Hotel Colón Gran Meliá Team

Response from Property: Dear Sir/Madam, Thank you for your review of our hotel. We are delighted to learn that you appreciated the restaurant's creative and exquisite cuisine, where the culinary team consistently uses fresh, local ingredients to interpret the essence of Andalusian cuisine. We are deeply concerned about your experience on your first night. There are indeed differences in space between room types, and we appreciate your understanding in promptly upgrading you to a more spacious room and resolving your internet connection issue. Your special praise for the caviar dishes has been relayed to the food and beverage team, which will motivate us to continuously refine our culinary art. We sincerely look forward to your next visit! Have a wonderful time! Emilia M., Hotel Colón Gran Meliá Team

Response from Property: 親愛的賓客您好，感謝您選擇入住我們酒店！超越預期的服務體驗源於對安達盧西亞待客哲學的信守。從踏入新古典主義拱廊的那一刻起，我們便以對文化細節的考究與先鋒設計語言，編織屬於每位賓客的塞維利亞敍事詩。再次感謝您的反饋，期待您的再次光臨，祝您生活愉快！Emilia M., Hotel Colón Gran Meliá Team

Response from Property: Уважаемый Господин,Спасибо за ваш подробный отзыв.Мы рады, что оценили наше привилегированное расположение в историческом центре Севильи, идеальное для знакомства с андалусской культурой.Приятно, что атмосфера нашего лобби под куполом 1929 года и профессионализм команды оставили приятное впечатление.С сожалением отмечаем, что выбранный номер не предоставил желаемых видов - в нашей коллекции есть варианты с панорамными террасами и видами на собор, которые мы будем рады предложить в следующий визит.С уважением,Emilia M., Voice of Customer Coordinator

Response from Property: Dear Guest, Thank you for choosing our hotel and sharing your experience. We are delighted that you were impressed by the unique design and fine wines at our hotel bar, reflecting our pioneering culinary philosophy of Spanish flair. Every meticulously crafted detail in our guest rooms pays homage to the Andalusian cultural heritage, creating an immersive art form for your stay. We are also pleased to learn that our team's warm and attentive service enhanced your journey, embodying the essence of our intuitive hospitality. We look forward to inviting you back in the near future for an even more comfortable stay! Have a wonderful time! Laura L., Hotel Colón Gran Meliá Team

Response from Property: Dear Valued Guest, Thank you for taking the time to leave a review of our hotel. We are delighted to hear that you were satisfied with the hotel's location and service, which embodies the essence of our "Spanish hospitality." We are deeply concerned about the inconvenience caused by the discrepancy between your booked room type and the actual room available, and have immediately verified the information displayed on the third-party platform. As a century-old architectural masterpiece, each room carries a unique cultural narrative, and we are comprehensively optimizing our online display system to ensure accuracy. We sincerely regret the travel delay you mentioned, and our concierge team will be happy to plan a personalized itinerary for you to make up for it. During the renovation, we will continue to improve our service standards, achieving a perfect balance between historical architecture and modern comfort. We sincerely look forward to your next visit to experience our truly standard service. We wish you a pleasant stay and all the best! Emilia M., Hotel Colón Gran Meliá Team

Response from Property: Dear Guest, thank you so much for choosing to stay at our hotel! We appreciate your valuable feedback and welcome to our hotel. We are delighted that you were satisfied with your clean and spacious room, comfortable bed, plenty of natural light, the warm and attentive service of our staff, and the delicious breakfast. Your positive review is invaluable to our team. We also note that your overall rating does not fully reflect the positive experiences you mentioned in your review. If you encounter any problems during your stay, please feel free to contact us directly. The hotel front desk offers 24-hour multilingual service, and we are committed to providing you with timely assistance to ensure every guest enjoys a comfortable and satisfying stay. Thank you again for your stay and feedback. We look forward to your next visit and hope you have an even more enjoyable experience. Emilia M., Meria Grand Cologne Hotel Team

Response from Property: Dear Guest, Thank you for choosing our hotel and leaving feedback! We are delighted to hear that you were satisfied with the hotel's prime location, within walking distance of the heart of the World Heritage area. The semi-buffet breakfast, blending local culinary traditions, pays homage to the art of living, with our chef carefully selecting fresh ingredients daily to awaken your taste buds. The spacious beds you mentioned, featuring memory foam mattresses and 300-thread-count cotton bedding, perfectly exemplify our dedication to creating a refined sleep experience for our guests. Our professional team adheres to the Spanish way of hospitality and looks forward to tailoring a personalized Andalusian journey for you with our top-notch service. We noticed that you didn't give us any points in your review, which doesn't quite match your expressed satisfaction. We hope you will consider revising your review so that we can better understand your needs and provide even better service. Have a wonderful trip and enjoy your stay! Emilia M., Voice of Customer Coordinator