Atour properties in Shanghai

This hotel is great! It's very close to the subway, making it super convenient to get to the Science and Technology Museum, Century Park, and the Maglev. There are also some small shops nearby where you can grab snacks or do some shopping. The breakfast spread is really generous, and the service is warm and attentive. I also really enjoyed the billiards club inside the hotel. Funny, I took tons of pictures at the Science and Technology Museum, but completely forgot to snap any of the hotel – what a miss! Oh, and the laundry room is excellent too. I even have a photo of the billiards club!

It's great to support domestic brands. Atour truly impresses with its thoughtful details and genuine service. The young staff at the front desk are clearly dedicated and professional. In the evenings, they even offer a comforting bowl of congee. Invoices are processed quickly, and the 'Zhuju' (library/reading area) boasts a great selection of books. The soundproofing is excellent, and self-service laundry facilities are a big plus. They also provide a wide array of in-room amenities. Booking is incredibly convenient, and check-in is remarkably swift.

Booked this last minute after a few drinks, but it was really easy to find. The surrounding area is super convenient with plenty of food and drink options. Woke up this morning and realized the room was huge and uniquely decorated. When I went to the front desk to return the key card, the guy told me it was an electricity card – still a bit tipsy, apparently! He even gave me a bottle of warm water, which was a lovely touch! 👍

I frequently stay at Atour hotels, and this one met expectations in terms of location and service. However, I won't be choosing to stay here again because the hand towels and bath towels were all individually wrapped in plastic bags. 1/ This practice is tacky and diminishes the brand image. Seriously, which five-star hotel would wrap its towels and bath sheets in plastic bags? The cleanliness of a towel depends on a user's trust in the brand (meaning Atour's towels should inherently be clean), not on a dust-proof sealed bag (if Atour's towels aren't truly clean, what's the point of putting them in a dust-proof bag anyway?). 2/ This approach doesn't genuinely consider the user's needs. Every time I finish showering and am dripping wet, wanting to grab a bath towel immediately, I realize, oh, I still have to tear open the bag, throw it away, before I can use the towel. The same goes for washing hands. 3/ This action contradicts Atour's stated commitment to environmental protection. The eco-friendly explanations/cards in the room not only become mere decorations but also appear incredibly ironic (this card explains that Atour's towels might not look pristine white, not because they're dirty, but because they're not bleached during washing for environmental reasons). If they avoid bleaching towels for environmental protection, why waste plastic bags for every single towel? Think about how many guests stay daily, how many towels/bath sheets are used daily, and how many bags are wasted as a result. 4/ This practice goes against the entire hotel industry's efforts to reduce single-use items and lags behind competitors in terms of marketing. If a few guests are concerned about unwrapped towels, sealed towels could easily be provided at the front desk. This is similar to how hotels don't actively provide single-use toiletries, but guests can pick them up if needed. Currently, Atour provides sealed towels indiscriminately, regardless of whether the guest requests them, leading to a massive waste of single-use bags and denying guests the right to choose. I've taken the time to write this feedback hoping the hotel will take it seriously and make improvements.

I often choose Langyado for business trips, mainly because the rooms are quite spacious. The rooms are clean and tidy, the bedding is comfortable, the facilities are good, and the transportation is quite convenient. The hotel service is also good, and the breakfast is quite rich.

Atour is always my top choice when traveling, mainly because I love their pillows and the breakfast is great, with plenty of options! It's also conveniently located for getting to Nanjing East Road, The Bund, and Disneyland — not too far, a moderate distance, about a 29-minute taxi ride. Very convenient for getting around!

The young lady at the front desk provided excellent service. The hotel's pillows and blankets were incredibly comfortable; I bought them right after trying them out. The room was clean and well-maintained with complete facilities. No need for a key card to enter. They even helped me with a late check-out for free. The hotel is very close to the airport. Overall, a very satisfying trip.

The newly opened hotel is very new, especially the TV projection is very good, the room is very clean, the most important thing is that the location is very good to find. I saw it at a glance when I got out of the subway. The front desk was really warm when I entered the door. The breakfast tasted good.

Location is great, just about 5 mins to the Bund. Also very near to Nanjing Road where all the great shopping is located at. Room is spacious. I booked a family room for 4 pax and the space is good for all of us. Shower is great too. But I must say their counter staff will need to improve in their service to their hotel guests. - minimal greetings with almost no smiles to welcome the hotel guests - provided a staff personal WeChat account but couldn’t get him when he’s off. Other China hotels I stayed will provide a hotel WeChat account where you can reach them 24/7 - worse nightmare was when I arranged our purchase from To Summer which is worth a few hundred dollars, and when we went back to the hotel to pick it up, my package was left together with the other food delivery n there was no verification required from the counter staff but just collect our package. Meaning that anyone could have just collected it!

The facilities are clean and hygienic. Although the hotel is close to the airport and you can hear planes if you open the windows, it's very quiet inside thanks to the excellent soundproofing. The service is also very thoughtful. I've stayed here twice already, and I'll definitely consider this hotel again if I need accommodation when passing through. This hotel is genuinely good.