Shanghai Guoyu Hotel (Cao'an Branch, Jiading Campus, Tongji University) Reviews

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: 尊敬的賓客，您好！首先，對於您在入住期間遇到如此糟糕的體驗，我們表示最誠摯的歉意。您所描述的情況——隔音效果不佳，特別是深夜被陌生人用房卡開門闖入——這完全不可接受，也絕不是我們應有的服務標準。這嚴重影響了您的休息與安全，我們深感慚愧並高度重視。針對您反饋的問題，我們正在緊急核查與處理：1. 關於深夜開錯門事件：這屬於嚴重的安全與管理事故。我們已第一時間調取記錄，核實當晚情況。初步判斷，此問題可能源於前台操作失誤或系統故障導致房卡訊息出錯。我們正在對相關人員進行嚴肅處理，並全面檢查房卡系統與入住流程，確保此類事件絕不再發生。我們理解這給您帶來的驚嚇與不便，酒店管理層希望能直接與您溝通，進行正式的道歉與説明。2. 關於隔音問題：我們已將您的反饋記錄在案，並安排工程部對相關房間及相鄰區域的隔音狀況進行專業檢測與評估。後續我們將根據評估結果，制定相應的改善方案，努力提升客房的安靜與私密性。您本應在我們這裏得到安心、舒適的休息環境，我們卻讓您經歷瞭如此不愉快的夜晚，這讓我們感到非常自責。為了表達我們補救的誠意，我們誠摯邀請您通過私信或直接聯繫酒店經理（聯繫方式已通過私信發送），以便我們能進一步瞭解詳情，併為您妥善處理後續事宜。再次為這次嚴重失誤給您造成的困擾致歉。我們真誠希望有機會能彌補您的損失，重建您對我們的信任。祝您生活愉快！

Response from Property: 感謝您能認可我們的服務，這讓我們倍感鼓舞。同時，我們更要對您在入住期間因設施維護和衞生問題所造成的不良體驗，致以最誠摯的歉意。針對您提出的寶貴意見，我們將立即着手改進：1. 徹底衞生治理：您提到的房間內出現蟑螂的情況，是完全不可接受的。我們已緊急安排專業的蟲害防治公司，將於今日對全店進行徹底的消殺與預防處理，並建立定期的專業維護機制，確保此類問題得到根治。2. 啟動設施檢修計劃：我們將對所有客房設施進行一輪系統性排查與維護，對老化或損壞的設施進行維修或更新，力求儘快提升硬件水準。3. 優化停車費用公示：關於停車費，我們已在校區周邊停車場中維持了相對優惠的價格，但為了讓客人更清晰，我們會在預訂頁面及前台進行更醒目的提示。我們非常理解，良好的服務需要完善的硬件與環境來支撐。您的反饋為我們指明瞭迫切的改進方向。希望您能給我們一個彌補的機會，我們誠摯邀請您在方便時再次光臨，我們將為您安排一間經過深度清潔與檢查的房間，並由我們的客户經理親自跟進您的入住體驗，確保您能感受到我們的切實改變。再次感謝您的批評與包容。期待能以全新的面貌歡迎您回來。

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: Dear guest, thank you very much for sharing your candid experience during your stay and we sincerely apologize for the issues you encountered. We value your feedback and would like to take this opportunity to clarify: Our hotel has officially been fully managed by our new operating company and management team. The experience you described occurred under the previous operating company. As the new management team, we are deeply regretful and find it completely inconsistent with the service standards we strive for today. Our new operating company and service team have implemented a rigorous training system and are focused on providing efficient, friendly, and customer-centric service. We have streamlined various service procedures, particularly in the areas of hygiene and service, setting higher standards. We regard your feedback as a driving force for our progress. As the new team, we are committed to learning from past experiences and are committed to creating an excellent stay experience for every guest.

Response from Property: We apologize again for your negative review and we look forward to providing you with a better experience in our future services.

Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Thank you for your recognition of the hotel. Looking forward tovisiting again,

Response from Property: Hotel's Response: Thank you for your recognition of our service; it is truly encouraging. At the same time, we sincerely apologize for the unpleasant experience you had during your stay due to issues with facility maintenance and hygiene. Regarding your valuable feedback, we will immediately begin improvements: 1. Thorough Hygiene: The presence of cockroaches in your room is completely unacceptable. We have urgently arranged for a professional pest control company to conduct a thorough extermination and preventative treatment of the entire hotel today, and will establish a regular professional maintenance mechanism to ensure such problems are eradicated. 2. Facility Inspection Plan: We will conduct a systematic inspection and maintenance of all guest room facilities, repairing or replacing aging or damaged facilities to improve hardware standards as quickly as possible. 3. Improved Parking Fee Disclosure: Regarding parking fees, we have maintained relatively favorable prices in parking lots around the campus, but to make it clearer for guests, we will display more prominent information on the booking page and at the front desk. We fully understand that good service requires excellent facilities and environment. Your feedback has pointed us in an urgent direction for improvement. We hope you can give us a chance to make amends. We sincerely invite you to visit us again at your convenience. We will arrange a thoroughly cleaned and inspected room for you, and our account manager will personally oversee your stay to ensure you feel the tangible changes we've made. Thank you again for your feedback and understanding. We look forward to welcoming you back with a brand new look.