Atour Hotel Shanghai CBD Reviews

The service was attentive and the environment was clean.

The moment the bathroom fan was turned on, a strong smell of smoke filled the air. My child almost needed allergy medication because of it. The location is terrible; there's no parking, and ordering a taxi is a hassle. The hotel is on a corner, so cars can't pull over, and the surrounding roads are inconvenient. The entire hotel only has one small, very slow elevator. The elevator next door belongs to the restaurant, and a staff member told us we couldn't use it, which immediately put us in a bad mood after checking in. This hotel is awful. We will never come back.

This is my first time leaving a bad review for a hotel. The first room they assigned me had a low-frequency noise. I asked to switch rooms, but they said they were fully booked and couldn't accommodate me, so I had to sleep with noise-canceling earplugs for the night. The next day, I switched rooms, only to find the air conditioning's cooling function was broken. I was sweating profusely right after a shower. While Shanghai's weather might not always require AC, it's essential for the equipment to work properly, isn't it? The room temperature was also around 26-27 degrees Celsius, making it hard to fall asleep and quite uncomfortable. The bath towels were packed in bags, which is fine to encourage less usage, but when you need one, it should be usable, right? I only used one towel throughout my stay, and it had a foul odor. This particular Atour hotel has really disappointed me with the brand.

The hotel environment is clean and tidy, the rooms are cozy and comfortable, and the bedding is soft, allowing for a very peaceful sleep. The front desk service is warm and polite, and the breakfast offers a rich variety of delicious options. The location is also very convenient for getting around. Overall, my stay was exceptionally satisfying!

The service was incredibly attentive. The staff were warm, polite, and provided meticulous, comprehensive service, even meeting our most minor requests with care. The breakfast offered a wide variety of fresh, high-quality dishes, and the dining environment was clean and elegant. The hotel facilities were complete, with well-divided functional areas, and the overall quality was excellent. Our New Year's Day stay was superb and offered great value for money.

The room had sewage smell from the toilet, not very nice though. They sent people to fix the blockage in the toilet however you can definitely smell it when the door was opened.

Good middle class hotel for international travelers, nice rooms, would be great to have next to the coffee maker, some coffee or tea available. Overall fair price value ratio.

Front desk staff was very friendly and kind to offer iced bottled water upon check out due to hot weather. Assisted to book an ehailing ride as my internet was down too. Kudos.

Very good service and clean room But small restaurant

Good hotel near xinzhuang. If ur deep in minhang but want to reach downtown in a reasonable time, this is the place

Everything was great, except the location. No near train location, far from the city

tinghaode

Clean room and friendly staff

The cleanliness was terrible. I changed rooms twice because I didn't want to bother. There were hairs on the bed and the cleaning staff seemed irresponsible. There was a curly hair with a fat particle in the hair dryer, which was disgusting.