Opartment (The Far Estern Hotel) Shanghai Reviews

The hotel is full of retro charm, and the transportation is also very convenient. The service is warm and attentive (especially Selina and Lucas, who responded instantly even in the middle of the night!). The cleaning auntie is also very nice, and having a washing machine in the room is super convenient! P.S.: The bar is also beautiful, and the cocktails are delicious.

Came to Shanghai with my parents for Mid-Autumn Festival. It's great that it's pet-friendly, and the staff were all very attentive. Rooms on the fourth floor are a bit quieter than those on the fifth, and the sixth floor is where the bar is located.

The bedding was super comfortable, and the birthday cake provided was delicious. The butler was also very quick to respond. Although there were no facilities like a gym or pool, the overall experience was excellent.

This hotel is absolutely stunning! It brought back memories of the 1930s Shanghai—so beautiful and full of life. The hotel is a treasure trove of interesting people. Their breakfast is a treat (小而精致), and the staff is incredibly friendly and helpful. Plus, the location is perfect, right in the heart of everything.

We really like the hotel’s decor style. The front‑desk staff Candy was extremely friendly. During check‑in, she showed us two different room types for us to choose from. We were very satisfied with our check‑in experience. On my wife’s birthday, we received a cake from the hotel as well as a birthday card from Candy. It was such a lovely surprise. Thank you so much for your thoughtful service!

Remains one of my all time favourite hotels—my happy place in Shanghai. Location is excellent, service is fantastic, and room is elegant and clean. Thank you the Opartment team who always make me feel at home, a special thank you to Candy for excellent service this time!

The room was beautiful, with a French-inspired design. The hotel staff provided excellent service, and the bar upstairs was really interesting. The location near People's Square is very convenient. There was a slight hiccup with parking midway, but it was resolved smoothly. Breakfast and coffee are complimentary, which is a lovely touch. Highly recommended!

Extremely satisfied with our stay! My family and kids all loved the carousel – it's really beautiful and the kids had a blast, haha! Our butler, Candy, provided excellent service.

The room is very spacious, definitely not cramped for 4 people! With two bedrooms and two bathrooms, it easily solves any issues with showering and using the toilet. The hotel has 6 parking spaces right in front, first-come, first-served, but there are no charging stations. There are also parking spaces in the alley next to the hotel, though availability depends on luck.

This was a beautiful hotel. They organized airport pick up that o appreciated after a very long flight. We liked the breakfast cart and the chef inside was so personal.

My stay this time was exceptional, and I particularly want to commend Selina at the front desk! From the moment I checked in, the entire process felt incredibly comfortable. Her service wasn't just formulaic politeness; you could genuinely feel her thoughtfulness and sincerity. When checking in, she first asked if I was interested in a room upgrade and even took me to see the room beforehand, letting me decide only after confirming I liked and was satisfied with it – this was a huge plus. Throughout my stay, she patiently helped resolve any issues I had, making me feel secure and comfortable during my travels. Honestly, beyond the environment, facilities, and the room itself, the impression staff leave on guests is incredibly important. Selina's service truly added so much to the entire hotel this time, and she left me with a fantastic impression of the place. I hope that next time I visit, I'll encounter more staff as sincere and thoughtful as Selina 😊 Additionally, the room was exceptionally clean and tidy, making for a very comfortable stay. The bellhop service was also very attentive, proactively confirming where my ride was parked. Many small details throughout the check-in process showed how much effort the hotel puts in. I would definitely choose to stay here again on my next visit. Thank you for making this stay so enjoyable ❤️

Our butler Ailah was fantastic! She knew we were celebrating our anniversary and kindly upgraded us to a room with a terrace, even decorating it a bit. She also arranged for an early check-in before 1 PM. For food deliveries, they brought it right to our door. Plus, we received two complimentary vouchers for the bar on the 6th floor. The service was excellent, and I'll definitely book here again next time I'm in Shanghai.

This hotel offers truly excellent service and quality! I rarely write hotel reviews, but this time I really have to give them a shout-out! I arrived quite early on the day of check-in, and since my booked one-bedroom suite wasn't available, the staff kindly upgraded me to a terrace suite for free. That was so sweet! The hotel perfectly embodies an elegant, old-school French charm – the room colors and textures all feel very luxurious. And the best part is! When you order takeout, staff will deliver it directly to your door, and super fast too! It's difficult to park right in front of the hotel, so you have to go across the street to get picked up. I want to especially thank Liu Xiangwen, a staff member, for helping me carry my luggage all the way. He was incredibly thoughtful!

The room decor is simple and elegant. It comes with a washer-dryer combo and oven/cooktop, which is super convenient for laundry and food prep. The little key attached to the room card is a unique keepsake! The bedding and pillows are really comfy; the duvet was a bit thin, but there were extra blankets in the bedroom closet to add. The rooftop bar was packed at night, so no seats, but it's great that you can get cocktails to go and enjoy them in your room. The soundproofing between rooms on the same floor wasn't amazing, but surprisingly, you couldn't hear the bar upstairs. The staff were friendly and responsive, even offering to help with food deliveries. Plus, it's right next door to Crave Bakery – definitely recommend their cinnamon rolls!