Pujing Waiting Hotel (Shanghai People'S Square Xinzha Road Subway Station) Reviews

Response from Property: We fully understand the issues you encountered during your trip, which certainly affected your stay. First and foremost, on behalf of the hotel management team, I sincerely apologize for the continued inconvenience caused by the bathroom odor and the malfunctioning dryer. We take every detail of your feedback very seriously. Regarding the odor issue, we have immediately arranged for the engineering department to thoroughly inspect and repair the drainage and ventilation systems in the affected rooms. We will also conduct a comprehensive check of all laundry equipment to ensure it is functioning properly. Regarding any service oversights, such as the replenishment of room amenities, we have reiterated and reinforced the relevant procedures. We have also noted your comments on the room's actual condition and breakfast options, which will be important references for us to optimize facilities and services in the future. We know that these remedial measures cannot completely reverse your experience, but we sincerely hope to have the opportunity to present you with a refreshed and well-serviced Weiting on your next visit, and let us win back your trust through our actions. We look forward to serving you again and wish you all the best!

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for sharing your detailed experience. We highly value your valuable feedback. First, we sincerely thank you for your positive feedback on the hotel's excellent location, convenient check-in process, and thoughtful arrangements like the "porridge and dinner" – your recognition is truly encouraging. We also appreciate your understanding in not requesting a room change because you were traveling with family. Regarding your feedback on the room location, breakfast variety (especially coffee and beverages), the winter comfort, soundproofing, and bathroom door details, we have carefully noted these points and will immediately check and optimize them with the relevant departments. This specific feedback is crucial for improving our service quality, helping us to more accurately improve hardware details, enrich dining options, and explore more suitable room arrangements for guests with different needs. We sincerely look forward to serving you again on your next trip. We will strive to optimize all aspects of your experience to provide you with a more comfortable and complete accommodation environment. We wish you and your family a pleasant stay and look forward to your next visit!

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for sharing such detailed feedback. We value your stay and sincerely apologize for any shortcomings that may have disappointed you. Regarding your concerns about the mattress, soundproofing, air conditioning, and breakfast, we have immediately recorded and forwarded them to the relevant departments for investigation and rectification. We will conduct a comprehensive inspection of room facilities, strengthen equipment maintenance and breakfast quality management to ensure a comfortable and reassuring stay for our guests. We will also enhance training for front desk staff to improve their service awareness and enthusiasm. Your positive feedback on the hotel's location, convenience, and the proactive assistance of our staff is a great encouragement to us. We always strive to provide our guests with convenience and warmth, and we regret that we were unable to meet your expectations in other areas this time. We sincerely look forward to the opportunity to serve you again and provide you with a better stay through practical improvements. Please feel free to contact us with any suggestions.

Response from Property: 尊敬的賓客：特別感謝您給予的 “非常棒” 的高度評價與強烈推薦！得知酒店一塵不染的潔凈環境、大小合宜的房間、維護完好的整潔浴室，再加上靠近地鐵站的便捷區位、周邊豐富且不擁擠的餐飲便利店配套，全方位為您帶來了超預期的入住體驗，我們整個團隊都倍感榮幸與振奮！我們始終致力於從居住品質、出行便捷度到周邊適配性，為每一位賓客打磨細節滿滿的住宿體驗 —— 既堅守嚴苛的清潔標準，讓房間與浴室時刻保持潔凈狀態；也珍視這份鬧中取靜的核心區位優勢，讓您既能便捷抵達目的地，又能享受舒適不擁擠的周邊環境。您的認可與推薦是對我們最大的激勵，也讓我們更加堅定了 “以細節見真心” 的服務初心。後續您再有出行需求，我們滿心期待再次為您服務，也盼着您能將這份美好體驗分享給身邊親友～ 祝您生活愉快，事事順意！

Response from Property: 尊敬的賓客，您好！看到您對接待服務、地理位置、客房清潔以及微信聯絡的詳盡讚譽，我們倍感鼓舞！您的滿意，正是我們打造卓越體驗所追求的全部意義。我們深知，一次完美的入住，是多個細節環環相扣的結果。前台夥伴熱情專業的迎候，是美好旅程的温暖開端；酒店地處繁華卻靜謐的位置，旨在為您提供出行與休憩的最佳平衡。特別感謝您對我們客房清潔團隊細緻工作的認可，以及通過微信提出需求的便捷體驗——我們正致力於通過這樣的“微”服務，讓您的需求能被即時響應，讓溝通無處不在，這正是我們用心為您創造“家外之家”便利性的重要一環。您所指出的每一個亮點，都是對我們團隊莫大的激勵。我們會將您的讚揚分享給前台、客房以及網上客服的每一位夥伴，這將是支撐我們持續提供高標準服務的核心動力。誠摯期待您的再次光臨，讓我們能繼續以周全的服務與便利的設施，為您締造更多難忘的居停回憶。祝您諸事順遂，期待與您再會！

Response from Property: Dear Guest, Thank you so much for your recognition and positive feedback on our hotel. We are committed to providing excellent service throughout your stay, and it is our honor to welcome every guest. We look forward to your next visit and providing you with a unique service experience! We wish you a pleasant stay!

Response from Property: 尊敬的賓客：特別感謝您多次選擇並認可我們酒店！能讓您一直青睞 —— 無論是乾淨漂亮的環境、友善貼心的員工，還是靠近火車站的便捷位置、寬敞舒適的房間，再加上不錯的餐食，我們整個團隊都無比榮幸與感動。您的反覆預訂是對我們最大的信任，我們也一直用心堅守品質，打磨每一處細節，衹為不辜負老客的偏愛。後續您再有出行計劃，我們已滿心期待您的再次預訂，祝您生活愉快，旅途順遂！

Response from Property: 尊敬的賓客：萬分感謝您的高度認可與真誠推薦！得知酒店優越的區位（緊鄰甲秀樓、周邊餐飲豐富）、潔凈衞生的房間，能為您的出行帶來舒心便捷的體驗，我們整個團隊都倍感榮幸與振奮！我們始終珍視酒店的核心區位優勢，讓您既能便捷打卡甲秀樓這一標誌性景點，又能輕鬆探索周邊多樣美食；同時堅守嚴苛的清潔標準，讓每一位賓客都能住得放心、舒心。您的每一句 “非常不錯”“值得推薦”，都是對我們服務與品質的最大肯定，也讓我們更加堅定了 “以細節見真心” 的服務初心。後續您再有出行計劃，我們滿心期待再次為您服務，也盼着您能將這份美好體驗分享給身邊親友～ 祝您生活愉快，事事順意！

Response from Property: 尊敬的賓客：特別感謝您對酒店服務、響應速度及先進設施的認可！能讓您感受到一流服務的貼心、快速響應的高效，還有先進設施帶來的便捷，我們特別開心。為每一位賓客提供高品質、便捷的入住體驗，是我們始終的追求。後續您若有住宿需求，期待再次為您服務，祝您生活愉快！

Response from Property: Dear Guest, we are deeply sorry for your feedback! While the hotel enjoys a convenient location "right next to Xinzha Road Railway Station," the fact that the air conditioning heating function was not working meant you had to wear a jacket to sleep every night, causing you a poor stay experience. We sincerely apologize for this. Our improvement measures to address this core issue include: Emergency activation of the air conditioning heating function: Regarding your concern that the air conditioning could not be switched to heating mode, we immediately contacted our engineering team to troubleshoot the equipment and system issues. We will ensure that the heating function in all guest rooms is activated and tested within 3 business days to prevent future guests from suffering from the cold. Temporary warming measures: Until the heating function is fully operational, we will provide each guest room with extra thick blankets and hand warmers. The front desk will also proactively inquire about guests' warmth needs and provide supplies in advance to alleviate the inconvenience caused by the cold.

Response from Property: 尊敬的客人，感謝您選擇璞晶唯庭酒店並分享您的詳細入住反饋。我們非常重視您的體驗，並對您在入住期間遇到的問題深感歉意。關於您提到的洗衣房使用緊張和包裹遞送效率的問題，我們已記錄並將着手優化管理流程，考慮增加清晰的使用指引和提升前台包裹分類與存取效率，以改善未來客人的體驗。對於您在最後一晚遇到的煙味困擾，我們尤為關切。確保無煙環境的承諾對我們至關重要，對於員工在處理此事時未能及時提供有效解決方案（如未能迅速排查煙味來源或提供切實的空氣凈化設備），我們深表歉意。我們已就此情況與相關部門進行溝通，將加強巡檢與響應機制，確保類似情況得以妥善處理。我們理解您帶着嬰兒出行對無煙環境的更高要求，未能在此事上提供令您滿意的協助讓我們感到非常遺憾。我們真誠地希望有機會在未來能再次為您服務，並通過更周全的服務挽回您的信任。祝您與家人一切順利，期待能有機會為您提供更好的體驗。

Response from Property: 尊敬的賓客：特別感謝您對酒店的認可與推薦！酒店旁地鐵站的便捷出行、乾淨整潔的房間、可口的早餐，還有讓您滿意的服務，能為您的度假之旅加分，我們特別開心。也很榮幸提前入住的安排能幫您順利銜接早班機，解決出行顧慮。為每一位度假或出行的賓客打造舒心、省心的體驗，是我們始終的追求。後續您若有出行計劃，期待再次為您提供優質住宿，祝您生活愉快，旅途常歡！

Response from Property: Dear guest, thank you very much for taking the time out of your busy schedule to leave us such a detailed review. Every detail of your feedback, whether positive or negative, is extremely important to us. We sincerely appreciate your appreciation for some of our hotel facilities and offer our sincerest apologies for any inconveniences we may have caused you. First, we are pleased to learn that you were satisfied with our hotel's location, the comfort of your room, and the voice-activated smart technology we provided. Our hotel's location near a subway station provides maximum convenience for business travelers like you. The smart control system in the room is designed to add a touch of technology and convenience to your stay. We apologize for the language support issue that prevented you from providing a seamless experience. Your point of reference is very valuable. We have reported this to our technical department and will actively explore the possibility of adding multilingual support, such as English, in the future to better serve our global guests. We also sincerely apologize for any serious shortcomings in our service. After an urgent review and verification with management regarding the incident you described regarding the hair dryer and hanger, the situation is indeed as you describe. This fully exposes the shortcomings of our front desk team's emergency response capabilities and service awareness. Regarding the hair dryer issue: We cannot accept the explanation that "the hair dryer worked, but it didn't have hot air." The core function of a hair dryer is to provide hot air to dry hair; failure to do so is a malfunction. In handling this matter, our staff failed to consider your perspective and ignored your urgent need to address wet hair late at night. Their rigid response and failure to immediately request spare equipment from an unoccupied room were extremely wrong. We have conducted rigorous retraining for the staff on duty and reiterated our service principle of "guest needs first." Regarding the hanger issue: The response of "no hangers" is equally inexcusable. Ensuring the adequate supply of basic amenities in the room is our fundamental responsibility. We have thoroughly inspected the hanger inventory in all rooms and have established a more rigorous daily inventory and replenishment system to ensure this situation does not recur. We again deeply apologize to the receptionist who caused you trouble. His behavior complicated a matter that could have been handled simply, and we betrayed your trust. In addition to providing personal guidance to him, we will also be conducting intensive training for all front desk staff, focusing on enhancing empathy, problem-solving skills, and proactiveness, to ensure that every staff member is a valuable aid, not a hindrance, during your journey. Furthermore, regarding the issue you mentioned of the entrance being blocked by a motorcycle and the house number being obscured, we have communicated with the property management and security departments and will strengthen order in the entrance area. We will also immediately trim the branches and ensure that the hotel signage is clearly visible and easy for all guests to find. To express our sincere apologies and thank you for helping us identify the issue, we sincerely invite you to choose our hotel again. I have kept your contact information and check-in record for your record. On your next reservation, we will offer you a complimentary upgrade to a higher room category in addition to your existing member discount, ensuring you experience our improved and enhanced service. Thank you again for your frankness. Your criticism has helped us see our blind spots and provided us with opportunities for growth. We look forward to the opportunity to provide you with a truly worry-free and comfortable stay to make up for this regret. We wish you all the best! Sincerely!

Response from Property: Dear Guest, your positive feedback on the hotel, praising its "extremely convenient transportation," "clean rooms," and "highly technologically advanced," and even adding "highly recommended," deeply touched our entire team! Our commitment to convenient transportation was evident in our location selection: "right next to the train station and close to the city center"—you can quickly reach the hotel after getting off the train, saving you the hassle of long journeys to explore the city and run errands. "Extremely clean rooms" reflects our unwavering commitment to quality accommodations; from bedding cleaning to meticulous disinfection, every detail is rigorously controlled to ensure your peace of mind. "Highly technologically advanced" represents our desire to upgrade your stay, using smart features to make daily check-in more convenient and worry-free. This positive feedback motivates us to continue improving, and we look forward to your next trip choosing us again, and hoping your recommendations will also bring you the same satisfaction!