Hilton Shanghai Zhangjiang Science City

This newly opened hotel isn't far from the metro station, and all the staff, from top to bottom, had great attitudes. However, the front desk and breakfast restaurant staff seemed a bit green in their operations. On the other hand, the housekeeping aunties and executive lounge employees were incredibly warm, professional, and provided excellent service. The room was very clean, but it was a shame that this room type, which was the most expensive apart from the suites, wasn't really worth it. It just had a rather useless, 'chicken-rib' balcony that actually made the room feel more cramped. As soon as I checked in, I found the electric curtains weren't working and wouldn't come down. Luckily, I discovered this before bedtime, otherwise, I might have thought I was staying in an old hotel! The gym's changing rooms had a sauna but no plunge pool, which felt like a downgrade in facilities. There were also very few showers, and half of them either had no water or very weak water pressure. On the plus side, all the food at the hotel was excellent. The three meals at the executive lounge and breakfast restaurant were impressive in both taste and texture – one of the few hotels where the food actually makes you feel happy. Plus, the coffee and juice were also great. With Christmas approaching, the hotel's decorations and music really added to the ambiance. Overall, it was okay, but it didn't quite justify the price, and there's definitely room for improvement in many areas.

The hotel has excellent facilities, and the breakfast is delicious. There are many foreign guests staying here. The rooms are spacious and bright, and the large bathtub is a real highlight – soaking in it was incredibly comfortable! The hallway ambiance is also very pleasant.

Called a day in advance to ask about room preferences – specifically, no rooms at the end of the hall. The executive floor is on a higher level, offering beautiful city views, and the room itself is quite spacious with floor-to-ceiling windows. Turndown service included fruit. My favorite part was the oversized bathtub, perfect for the medicated herbal bath, though the water temperature was a bit low and cooled down in about 10 minutes. Afternoon tea was a little simple, and the evening happy hour didn't have many dishes, but it was enough. Breakfast was quite rich, with the best dishes being the cold mixed eggplant, cold mixed cabbage, pickled radish, and scallion oil noodles. The location is also very convenient, just a short walk to the subway station, and downstairs there's the newly opened, massive mall, Luyue Tiandi. My only suggestion would be to make the bathwater hotter!

Hygiene: The room was clean and tidy, perfect hygiene. Service: The service was great, staff were efficient, and the front desk was enthusiastic and able to help me with my issues. The hotel location is excellent, and the facilities are complete.