For the past two years, we've been staying in guesthouses with courtyards because we have a pet. The main reason is to let it play in the yard. We chose this place during our trip to Zhujiajiao and stayed for two nights. Here's my overall impression:
First, the advantages: The room design is nice, and the overall environment is quite new. The hotel's amenities are also good, such as toiletries.
Then, a few unpleasant things I encountered: First, upon entering the courtyard, we found the pool was just for show and couldn't be used, so we couldn't play in the water – a major drawback. I don't know if it was just us or if all rooms in this type are like this! Second, upon entering the room, perhaps because of the National Day holiday rush, there were only a few tissues in the tissue box, and the tea container wasn't empty either; they didn't refill it properly before we checked in. Third, on the first morning, we found a large centipede on the floor of the room. We were so startled that we didn't take a picture immediately, but we quickly woke up my husband to deal with it. We wrapped it in tissues and flushed it down the toilet. Although it's on the first floor with a courtyard, even with the doors and windows tightly closed, I don't know how it got in. The fact that the rooms inside were tatami rooms is a real shock. Fourthly, and most bizarrely, the air conditioning malfunctioned both days of our stay. The first time, we contacted the housekeeper's WeChat group in the morning about the problem. They seemed unfamiliar with the issue, saying they'd called a technician, but nothing came for a long time. When we inquired, the housekeeper told us the technician might be busy during the National Day holiday and that they'd known it was broken the night before and fixed it then. I could only laugh; how was I supposed to know the air conditioner would break down in the middle of the night?! The strange thing is, after spending the whole morning fixing the air conditioner, it was the same again the next morning. Although it wasn't extremely hot, the midday heat was still considerable. We contacted the housekeeper to report it was broken again, and they simply said, "Why is it broken again? We fixed it yesterday and even gave the repairman over 1000 yuan for repairs." We didn't know what to say and could only choose to leave early. Experiencing so many problems in three days certainly made for an unforgettable holiday! Another issue is the cleaning. I don't know if this guesthouse has professional cleaning staff. The ceiling fan was covered in cobwebs, there was trash and debris in the corners of the room, and dust under both bedside tables. I feel they really need to clean properly for guests. They can't neglect these basics just because they're busy. Another complaint is that parking at this guesthouse requires you to pay for each parking session, and getting reimbursed is incredibly troublesome. I went out five times, and initially only four were reimbursed. I had to check myself before they reimbursed me for the last one. This definitely causes inconvenience for guests. After these incidents, no one from the business contacted me, but they left comments saying they would contact me, which shows their lack of integrity.
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