Overall, we had a very enjoyable stay. The hotel’s location is excellent, and most of the staff were warm, helpful, and hospitable.
We checked in on 31 May during what appeared to be a peak period. There was one young lady and two young gentlemen at the reception. We understand that busy check-in periods can be challenging, but the young lady who assisted us came across as rather unfriendly. We also noticed some inconsistency in guest service during check-in—some guests were offered welcome drinks, others received bottled water, while we were not offered either. This was not a major issue for us, but consistency in service would help ensure all guests have a similar experience.
On a positive note, the tall young gentleman who helped us locate our packages was exceptionally kind, polite, patient, and professional. His assistance was greatly appreciated and left a very positive impression.
During check-out on 2 June, there was a minor incident involving a gift box we were carrying. The staff member handling our luggage accidentally knocked the box against the edge of the reception counter, resulting in a small chip to the box. She apologised and kindly offered two small gifts as compensation, which we declined as the box was intended as a gift for someone else. We appreciated the apology, but it would be beneficial for staff to exercise greater care when handling guests’ belongings.
This review is not intended as a complaint but as constructive feedback. With a little more consistency in service standards and attentiveness, the guest experience could be even better. Thank you for an otherwise pleasant stay, and we look forward to returning in the future.
