The stay was terrible. In short, aside from the decor, everything else was lacking. I'll be switching hotels as soon as my stay ends.
1. The hot water temperature in the showers was inconsistent, fluctuating wildly. I never had a comfortable shower. The hot water temperature was extremely high, and mixing hot and cold water caused a significant temperature shift. This issue remained unresolved until check-out.
2. The hotel staff's overall work attitude was perfunctory. For example, regarding the hot water issue, I reported it to the front desk and the manager, but after the front desk shift ended, no one seemed to know about it. They didn't record any guest requests. When I contacted the manager, the suggested solution was to ask the plumber, who said there was no problem and hadn't checked the room. When I asked why he hadn't checked the room, the manager gave an absurd excuse: "He didn't have permission to enter my room." I countered by asking why the housekeeping staff had access. Another issue was that a package I received on Sunday was missing on Monday. Upon inquiry, I learned that my package... After the package was signed for at the front desk, it was too big (shoes) to fit in the tea cabinet (there's no proper place to store packages), so it was left on the empty space next to the sofa in the lobby. Then, until the front desk shift ended, no one picked it up, and they ignored it. Eventually, the package couldn't be found, and the front desk didn't seem to think they were at fault. Finally, that evening, after a one-hour phone call with the manager to discuss a series of issues, the package was found and delivered to the room within 10 minutes of arrival. This clearly shows that it wasn't that they couldn't properly store the package, but rather that they didn't want to and were too lazy to care. Any issues encountered during check-in only resulted in apologies; nothing was resolved. The manager only makes excuses and tries to get guests to accept things, without genuinely trying to solve problems.
3. The laundry room is located in a rather remote area. The self-service laundry isn't automatic, and there's no detergent dispenser nearby; you have to get detergent from the front desk. I don't understand why laundry detergent is so expensive. The feedback was, as always, an apology. However, I suspect that if you're doing laundry for the first time and don't go to the front desk, you probably won't be able to find the laundry room yourself – it's a combination of methods (although I had to go to the front desk for laundry detergent the first time I looked for the laundry room, so I'm not sure how the staff's procedures are set up).
4. The restaurant is still under renovation. Breakfast consists of bread, milk, dried fruit, and apples. The apples are always shriveled; it would be better not to provide them at all.
5. The TV screen mirroring is restricted to certain channels. This is the first time I've encountered this in all my hotel stays, for example, ** doesn't allow screen mirroring.
This is a new hotel that offers no hope from top to bottom. I'm giving 1 point for the environment.
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