Atour Hotel (Shanghai Pudong Airport) Reviews

Response from Property: 尊敬的客人，您好！感謝您選擇下榻上海浦東機場亞朵酒店並分享本次入住體驗。很高興得知您認為我們距離浦東機場較近，並且提供班車接送服務；同時您也注意到酒店整體規模更為寬敞。我們也非常重視休閑區域的環境營造，園林植物與園藝氛圍為親子出行與商務差旅都提供了更從容的停駐空間。院內桂花飄香的季節氣息，也讓秋日的美好更具温度。期待您再次光臨，繼續感受“自然、靜謐、温暖、樸實”的健康生活方式。

Response from Property: 啦啦啦~謝謝客官小主兒的五分好評~您對朵兒家的認可，朵兒很開心，同時也期待客官小主兒的下次入住，朵兒一定會給您更優質的服務和入住體驗~酒店免費提供浦東機場、迪士尼接駁車，朵兒們等着您的再次到來哦~

Response from Property: Dear Guest, Thank you for choosing Atour Hotel Shanghai Pudong Airport and sharing your stay experience. We sincerely apologize for failing to provide you with the comfort and tranquility you expected, causing you to have your sleep disturbed by the sound of running water at night, and for your discomfort with the old room facilities and damaged chair backs. We also deeply regret the explanation you received regarding the fruit supply and the resulting feeling of "differential treatment." We have taken your feedback seriously and will further investigate the condition of the room facilities and the nighttime noise issue, and will review the relevant membership benefits notification methods in conjunction with the front desk service procedures to prevent similar situations from recurring. We sincerely hope you can give us another opportunity to improve and provide better service.

Response from Property: Dear Guest, Thank you for choosing Atour Hotel Shanghai Pudong Airport and sharing your stay experience. We are delighted to learn that you appreciate the hotel's proximity to the airport and that you always choose us for business trips. Your appreciation for the convenience of the complimentary shuttle bus will also motivate us to continue optimizing our services. We are pleased that your overall evaluation of cleanliness, service, environment, and facilities meets the various needs of business travel. We sincerely look forward to your next visit and continuing to provide you with a secure and comfortable stay for your business trips.

Response from Property: Dear Guest, Thank you for choosing Atour Hotel Shanghai Pudong Airport and sharing your business trip experience. We are delighted to know that you always prioritize us when traveling to and from Pudong Airport, and that the shuttle service saves you time and inconvenience by eliminating the need for taxis. We are committed to providing business travelers with more convenient, efficient services and a comfortable stay. We look forward to your next stay, hoping to provide reliable support and a thoughtful experience for your every journey. We wish you a successful trip and a pleasant stay!

Response from Property: Dear Guest, We sincerely apologize for the unpleasant experience you had due to the smoke smell in your room and the lack of smart room control. Fortunately, our staff promptly changed your room, which somewhat mitigated your experience. While the hotel is non-smoking, lingering smoke occasionally occurs. We will increase room checks and thorough deodorization to minimize such issues in the future. Regarding the equipment, due to the hotel's age, we currently lack smart room control, which is a hardware limitation. Thank you for pointing out our shortcomings. We will continue to maintain our existing facilities and improve our service details, hoping to provide you with a better stay next time.

Response from Property: Dear valued guest, at Atour Hotel, you'll always find unexpected warmth~ Thank you for your 5-star review! We appreciate choosing Atour Hotel Pudong Airport amidst the vast sea of ​​travelers. The hotel offers complimentary shuttle service between Pudong Airport and Disneyland. We look forward to your next stay!

Response from Property: Every encounter in this world is a reunion after a long separation. There's always a smile to brighten our day, and every meeting that beautifies the entire experience. Your positive review warms our hearts. Seeing your review makes us feel so happy. The hotel provides free shuttle service to Pudong Airport and Disneyland. We welcome you to visit us often! We look forward to seeing you again!

Response from Property: 啦啦啦~謝謝客官小主兒的五分好評~您對朵兒家的認可，朵兒很開心，同時也期待客官小主兒的下次入住，朵兒一定會給您更優質的服務和入住體驗~酒店免費提供浦東機場、迪士尼接駁車，朵兒們等着您的再次到來哦~

Response from Property: Dear Guest, Thank you for choosing Atour Hotel Shanghai Pudong Airport. We sincerely apologize that your stay did not provide the ideal experience you desired. Regarding your feedback on the front desk service, we take it very seriously and have organized specialized training for relevant staff, reviewed service details, and strictly standardized service procedures to prevent similar issues from recurring. As the hotel is adjacent to Pudong International Airport, many guests arrive early in the morning for flights, which may cause noise from luggage being dragged around at night, disturbing your rest. We sincerely apologize for this. If you have the opportunity to visit again in the future, please contact the hotel in advance, and we will do our best to arrange a quieter floor for you and create a comfortable stay. Thank you again for your valuable feedback, and we look forward to serving you again.

Response from Property: Every encounter in this world is a reunion after a long separation. There's always a smile to brighten our day, and every meeting that beautifies the entire experience. Your positive review warms our hearts. Seeing your review makes us feel so happy. The hotel provides free shuttle service to Pudong Airport and Disneyland. We welcome you to visit us often! We look forward to seeing you again!

Response from Property: Dear Guest, Thank you for choosing Atour Hotel Shanghai Pudong Airport and sharing your stay experience. We are delighted that you appreciated our shuttle service to and from Pudong Airport, which is conveniently located to meet your travel needs. We also appreciate your positive feedback on the breakfast and late-night congee, which ensured your comfort and convenience when you returned early in the morning or late at night. Although the hotel is not located in a bustling commercial area, we are proud to offer you garden views and spacious public areas, providing a warm and welcoming place to stay during your travels. We look forward to your next visit and hope you will continue to enjoy our attentive service and give us your full five-star rating.

Response from Property: Every encounter in this world is a reunion after a long separation. There's always a smile to brighten our day, and every meeting that beautifies the entire experience. Your positive review warms our hearts. Seeing your review makes us feel so happy. The hotel provides free shuttle service to Pudong Airport and Disneyland. We welcome you to visit us often! We look forward to seeing you again!

Response from Property: 啦啦啦~謝謝客官小主兒的五分好評~您對朵兒家的認可，朵兒很開心，同時也期待客官小主兒的下次入住，朵兒一定會給您更優質的服務和入住體驗~酒店免費提供浦東機場、迪士尼接駁車，朵兒們等着您的再次到來哦~