Mercure Hotel (Shanghai Hongqiao Jiuting Tiandi)

Mercure Hotel (Shanghai Hongqiao Jiuting Tiandi) Reviews

Mercure Hotel (Shanghai Hongqiao Jiuting Tiandi)

Building 5, Lane 178, Puhui Road, Songjiang District, Shanghai, ChinaView hotel details
Mercure Hotel (Shanghai Hongqiao Jiuting Tiandi)
Mercure Hotel (Shanghai Hongqiao Jiuting Tiandi)Mercure Hotel (Shanghai Hongqiao Jiuting Tiandi)Mercure Hotel (Shanghai Hongqiao Jiuting Tiandi)
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Guest Reviews of Mercure Hotel (Shanghai Hongqiao Jiuting Tiandi)

9.6/10
Excellent
2726 review
Verified reviews
Location9.6
Amenities9.6
Service9.6
Cleanliness9.7
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All reviews(2726)
Positive reviews(2699)
Reviews with photos/video(412)
Friendly front desk staff(208)
Easy to get around(188)
Delicious breakfast(187)
Large rooms(122)
Close to metro(79)
Perfect for business trips(66)
Stayed multiple times(49)
Awesome gym(45)
Negative reviews(27)
Diyibieshu
Superior Room With 2 Single Beds
Stayed in Mar 2026
Family
5 review
10/10
Outstanding
Posted on Apr 5, 2026
The room was very spacious, and the soundproofing was excellent. What's more, the front desk staff were incredibly polite and made me feel very welcome. My charging cable broke, and one call to the front desk was all it took for them to help me out.
Original textTranslated by Google
Response from Property: 感謝客官您的好評，為您服務是我們的榮幸~看到您如此詳盡的評論，美居全體員工被感動到了。能夠得到您的寵愛我們由衷感到高興；我想這就是我們的動力，為每一位辛苦奔波在路上的朋友們提供一個温暖舒適的休憩場所，不僅僅是您滿意了，我們也充滿幸福感和成就感；美居的小夥伴很高興您能住的愉快，睡的香甜；期待您的再次入住！祝您生活愉快~
Aikudecaomei🍑
Standard Queen Room
Stayed in Feb 2026
Solo traveler
9 review
10/10
Outstanding
Posted on Mar 30, 2026
The room was spacious, and the front desk staff was very nice, even giving me a free upgrade. Breakfast had a decent variety and was quite popular. The only downside was the poor soundproofing; I was woken up early in the morning by noisy neighbors, which was really unbearable and showed a complete lack of consideration. 😤
Original textTranslated by Google
Response from Property: These simple words express your love and appreciation for our team. We will continue to work hard without getting arrogant or impatient, and we'll always be waiting for you. We look forward to meeting you again.
Guest User
Superior Room With 1 King-size Bed
Stayed in Feb 2026
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 31, 2026
This stay was a pleasant surprise! The hotel entrance has a lovely little park, perfect for an evening stroll after dinner. We were lucky enough to see several cherry blossom trees in full bloom there, which instantly lifted our spirits and made for some great photos. The room was clean and tidy, and the service was excellent; we were greeted warmly as soon as we entered the lobby. The location is convenient, just a 15-minute drive from Hongqiao Railway Station. Great value for money, I'll definitely stay here again next time!
Original textTranslated by Google
Response from Property: 這評論就像天上的星星閃着光，温暖着我的心，您説的所有，我全部都記在心裏，感謝五星，期待您的下次入住!
Anonymous User
Superior Room With 2 Single Beds
Stayed in Feb 2026
Traveling with friends
2 review
6.0/10
Posted on Mar 29, 2026
This hotel is quite old and dated. The hairdryer wasn't working well, and the mirror light wouldn't turn on. It's not great value for money, and the service was just okay.
Original textTranslated by Google
Response from Property: 常感謝您坦率的反饋，我們認真閲讀了每一條意見，並深感抱歉，這次入住體驗確實沒能達到您和我們的預期。關於您提到的幾個問題：· 設施老舊：酒店部分設施確實偏舊，我們已在計劃分批次更新，首先會從客房核心設施（如吹風機、燈具）開始；· 吹風機不好用 & 鏡子燈打不開：這是我們檢查維護不到位。我們會立即排查該房間的吹風機和鏡前燈線路，今後也會在每位客人入住前逐項測試這些小電器；· 性價比不高：很抱歉讓您覺得不值。我們會結合您的反饋重新評估定價與服務匹配度，並努力提升細節質量；· 服務態度一般：這是最不應該出現的問題。我們會調取服務記錄並對相關同事進行培訓，強調主動、禮貌、解決問題的服務意識；如果您願意給我們一次改進的機會，希望您下次再來時能感受到明顯的變化。再次向您道歉。
Anonymous User
Superior Room With 2 Single Beds
Stayed in Feb 2026
Business traveler
5 review
10/10
Outstanding
Posted on Mar 23, 2026
Facilities: The deluxe room was quite spacious, and the shower water was very hot. Cleanliness: The bathroom was relatively new, but I'd suggest the hotel regularly clean the central air conditioning vents. Environment: Overall, the hotel was good and offered good value for money. Service: The staff were very enthusiastic and helpful.
Original textTranslated by Google
Response from Property: 幸福是花開了的模樣，温暖是陽光的方向，不拘一格，如您一般，如同美居的魅力一般~期待您的再次到來哦~
Guest User
Superior Room With 2 Single Beds
Stayed in Feb 2026
Family
5 review
10/10
Outstanding
Posted on Mar 22, 2026
The renovated rooms are spacious. The location is excellent, very close to Jiuting Station on Metro Line 9. Free parking is available, and there's a gym. The breakfast is also very rich and varied. It's also near Jingdi Plaza, and there's a large go-karting track nearby.
Original textTranslated by Google
Response from Property: 幸福是花開了的模樣，温暖是陽光的方向，不拘一格，如您一般，如同美居的魅力一般~期待您的再次到來哦~
Guest User
Superior Room With 2 Single Beds
Stayed in Feb 2026
Business traveler
24 review
10/10
Outstanding
Posted on Mar 21, 2026
This is my go-to hotel for business trips and gatherings with friends! The experience was great; both the facilities and the service were very thorough and well-thought-out.
Original textTranslated by Google
Response from Property: 您評論的五分好評，全都閃爍着光芒，太過刺目，於是我閉上雙眼，感受人海，你之外萬物都無引力，我不想要新意，衹想要你。
Guest User
Standard Queen Room
Stayed in Feb 2026
Business traveler
1 review
2.0/10
Posted on Mar 18, 2026
I checked in around 2 PM, and the lobby was packed and incredibly noisy. I could barely hear the staff during check-in, but they didn't seem to care. The room was tiny; you could step onto the bed right after opening the door. It smelled musty, and I started having an allergic reaction within ten minutes of being there. The elevators took forever. The cleanliness was also subpar; there was a torn chair that was 'repaired' with a shoe patch. I had booked two nights but ended up checking out after one and moving to a different hotel.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your stay. We always prioritize our guests' experience and actively strive to improve our professionalism and service standards. We apologize that there are still areas where we fall short. Due to the large number of guests during the exhibition, which is beyond our control, breakfast was not included in the booking, and the hotel is unable to provide a complimentary breakfast. We sincerely apologize for this. We will address our shortcomings and continue to improve. We value your feedback and suggestions and will strengthen the maintenance of our infrastructure, hoping to provide you with a refreshed experience during your next stay! We sincerely look forward to your next visit!
Guest User
Superior Room With 1 King-size Bed
Stayed in Feb 2026
Other
8 review
10/10
Outstanding
Posted on Mar 13, 2026
The location is easy to find and convenient for transport. The facilities are well-equipped, and the design is stylish. The view from the window is great. It also has a laundry room and a gym, making for a comfortable and pleasant stay.
Original textTranslated by Google
Response from Property: 幸福是花開了的模樣，温暖是陽光的方向，不拘一格，如您一般，如同美居的魅力一般~期待您的再次到來哦~
Guest User
Standard 2-bed Room
Stayed in Feb 2026
Business traveler
1 review
10/10
Outstanding
Posted on Mar 6, 2026
I chose this Light Inn hotel for my business trip, and it exceeded my expectations! Check-in was super quick and hassle-free, no waiting at all. The room decor was simple yet cozy, and the mattress and deep sleep pillow were incredibly comfortable – I slept like a baby until I naturally woke up. The hotel has its own parking lot, and the 24-hour self-service laundry room is equipped with LG washer-dryer machines, which is super convenient for business travelers. Breakfast was particularly rich and varied, and the front desk and other staff members were exceptionally warm and attentive!
Original textTranslated by Google
Response from Property: Wow, seeing Baozi's five-star review made me so excited I grabbed my colleague's hand, afraid I'd float away! Xiaomei will definitely remain humble and focused, staying true to her original aspirations, and wholeheartedly serve every customer. Looking forward to seeing you again!
Guest User
Superior Room With 2 Single Beds
Stayed in Jan 2026
Family
2 review
10/10
Outstanding
Posted on Feb 23, 2026
The room was spacious and clean, and the front desk staff provided excellent service. I was very satisfied with my stay at this hotel and will definitely choose it again next time! The lady at the front desk even helped me with my luggage to the car, truly appreciate it!
Original textTranslated by Google
Response from Property: Wow, seeing your five-star review made me so excited I grabbed my colleague's hand, afraid I'd float away! Xiao Mei will remain humble and dedicated, staying true to her original aspirations, and serving every customer with heart. Looking forward to seeing you again!
CheryWang
Family Room
Stayed in Jan 2026
Family
10 review
10/10
Outstanding
Posted on Feb 22, 2026
I often stay at this Mercure when I'm on a business trip to Shanghai because it's affordable, convenient for Hongqiao Airport, and close to restaurants and the subway. This time, I brought my child to Shanghai for the Chinese New Year, and I chose this hotel again. It's very comfortable to stay here.
Original textTranslated by Google
Response from Property: Thank you for taking the time to leave us a review. We will continue to work hard to provide better service and look forward to your next stay!
Chiduolezenmeban
Deluxe Room With 2 Single Beds
Stayed in Jan 2026
Family
13 review
10/10
Outstanding
Posted on Feb 17, 2026
The room facilities are complete. The gym is on the second floor, and I really enjoyed using the treadmill. There are three washing machines and three dryers, and during the Chinese New Year, there wasn't much of a wait. The breakfast selection wasn't huge, but it was very convenient for the holiday. The service attitude was excellent; the staff always greeted me proactively. Essential toiletries were available at the front desk; I borrowed a sanitary napkin and a lint roller. Overall, it was a perfect experience.
Original textTranslated by Google
Response from Property: Dear customer, thank you for your detailed review. Your affirmation is like a precious gem, and we cherish every word of your praise. Your words of encouragement give meaning to our continued efforts! We look forward to your next visit!
Guest User
Deluxe Room With 2 Single Beds
Stayed in Jan 2026
Business traveler
14 review
10/10
Outstanding
Posted on Apr 2, 2026
This hotel is great! We arranged for our out-of-town colleagues attending the annual meeting to stay here. There are plenty of dining options and KTVs nearby, and the environment is pleasant with convenient parking. The staff is also very enthusiastic and helpful, and there are even charging stations in the vicinity.
Original textTranslated by Google
Response from Property: 尊敬的賓客，您好！非常高興酒店能為您提供舒適的住店環境和滿意的服務體驗，同時非常感謝您對酒店的認可及推薦！在美居，我們孜孜以求，不斷改進，希望能向每一位客户提供高水準的體驗。酒店全體員工，真誠地期待您下一次的浪漫之旅。
Ziyou
Executive Room With 1 King-size Bed
Stayed in Jan 2026
Family
20 review
9.5/10
Amazing
Posted on Feb 21, 2026
My child really wanted to take a bath, so I specifically booked a room with a bathtub (there aren't many hotels with tubs in Kitakyushu). It's worth mentioning that after my child finished their bath, when I went to take mine, the water turned cold halfway through filling the tub. I thought, 'Okay, I'll just try again tomorrow morning.' But the next morning, it was still cold water, even for washing my face and brushing my teeth. Despite that, I still think it deserves a good review because my child enjoyed their bath. The room environment was nice 👍, and it actually looked better in person than in the official photos.
Original textTranslated by Google
Response from Property: Dear Guest: Hello, we are very sorry that Xiaomei was unable to provide you with a satisfactory stay during this visit. The hotel takes your feedback very seriously and has arranged for an engineering team to conduct a comprehensive inspection. Xiaomei will do her best to rectify the issues. Please give Xiaomei another chance; Xiaomei will live up to your expectations and your trust.