I originally booked a king-sized bed room, but when I arrived at the hotel, the previous guests hadn't checked out yet. The front desk suggested we pay 49 yuan to upgrade to a membership and get an upgraded room immediately. We declined, planning to wait until 2 PM for check-in. Then, the front desk informed us that our room type was an end-of-hall room, not one in the middle. When I booked in May, I specifically requested *not* to have an end-of-hall room. Didn't you see our request? If you didn't have one, why didn't you inform us earlier? The front desk explained that they were afraid of disturbing guests, as some don't like receiving calls. What a poor excuse! So you wait until guests arrive to tell them, aren't you worried about delaying their itinerary? Even if we were unhappy, there was nothing we could do; once booked, we couldn't cancel. They really put us in a difficult spot. Later, we paid the 49 yuan to upgrade, and when we saw the room, the window was laughable – just a tiny sliver at the foot of the bed. There was also a beam on the ceiling directly above the bed, so low that you could hit your head standing up. The duvet was itchy, and the TV's screen mirroring lagged badly with poor picture quality. The whole room felt oppressive, and it was extremely poorly soundproofed; you could hear every conversation in the hallway crystal clear. I strongly advise against booking here. For the same price, you could find a much better hotel. The complimentary breakfast was also terrible; we had to walk over a hundred meters outside to eat, and it was practically inedible. This was the worst experience of our trip.
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