InterContinental Hotels Shanghai Wonderland by IHG

The room was clean and tidy, with a slight musty smell, but overall good. Bruce provided warm and attentive service. I would stay here again.

The hotel boasts a beautiful environment and a unique location. Its design is innovative, and the 8:30 PM light show was a real highlight – truly impressive and an absolutely fantastic experience!

Had a fantastic National Day trip! The hotel's environment is great, and the stay was very comfortable. The room was tidied up perfectly, and there were thoughtful complimentary fruits and red wine. The scenery is lovely, and it's super cool down in the pit. The light show at night with the drone display was truly breathtaking 😆. Finally, a big thanks to our butler Bruce for his attentive service, promptly answering all my questions. I'd love to come back for a second visit! 😍😍😍

Had a very comfortable stay at the Golden Diamond Hotel. The breakfast was excellent, and the butler, Bruce, provided great service. Highly recommend!

This hotel truly lives up to its name – a complete pit! The facilities are old and issues aren't resolved promptly: I reported a problem around noon, and by late evening, I was trapped in the bathroom because the sliding door got stuck. Service response is slow: I requested an extra pillow in the afternoon, and it still hadn't arrived in the room when I returned to the hotel at night. There were no clear signs or staff guidance from check-in to check-out, let alone anyone to help. During holiday periods when it's busy, the service attitude and awareness are even worse; calling it three-star would be a compliment. The service attitude and awareness are poor: After I reported issues, the staff seemed indifferent. Even after escalating to the lobby manager, there was no reasonable solution, and no one followed up afterwards. Overall, it was a very bad experience. I definitely wouldn't recommend it.

The room service and hygiene were excellent. Our butler, Bruce, was patient and meticulous, satisfying all the many requests from our elderly family members. The InterContinental Shanghai Wonderland, as a miraculous architectural hotel in Shanghai, boasts complete facilities and delicious food. There's even a light show at night! It's a fantastic choice for a relaxing leisure trip.

This was our first stay, and the hotel was absolutely outstanding. The room was comfortable with a fantastic view. Breakfast offered a wide and delicious selection. The photos taken by the photographer will be cherished memories for our family for a lifetime. Our daughter already wants to stay here again! Furthermore, we were fortunate to receive Japanese assistance from Ms. Hanna, which allowed us to enjoy our stay immensely. Many thanks.

The room was spacious and clean, and all the staff were very friendly. Bruce's one-on-one service was especially thoughtful. We experienced the Smurfs Paradise, which was well worth a full day of fun for the kids. The cliff light and shadow show was super spectacular. A very satisfying family trip!

Just finished a three-day trip to the Deep Pit. It was a very novel experience. The hotel was clean and offered a great experience, suitable for a family vacation. The staff were very friendly, and they even offered a travel photography service. The photographer was excellent, and the photo selection process was very detailed.