The Westin Bund Center Shanghai

Location: The hotel is praised for its prime location, conveniently situated near the Bund, Nanjing Road, and Yu Garden, making it ideal for both business and leisure travelers.(based on 937 reviews)

Today is my last day at The Westin Bund Center Shanghai. At first, I loved the hotel, but unfortunately, the experience has slowly deteriorated. Before arrival, I had tried emailing ************************* to make a small request to celebrate an anniversary, but the email failed to deliver with an error saying the recipient’s server didn’t recognize certain characters. I’m not sure why, as the email was in English and sent from my phone. At check-in, I mentioned this to the receptionist (his name started with “C”), who was very polite and spoke to the lady behind him, asking her to reach out to Angela to assist. He then told me to head to my room and assured me I would be contacted. I waited for an hour in the room with no update, so I went out hoping to find a message upon my return, but sadly, there was still nothing. The email issue could have been my fault, and that is fine. But what is unacceptable is being promised a follow-up for such a special occasion and then never receiving it. For a hotel of this standard, I expected better communication and service consistency. Later, my son lost part of his toy, which led me to start searching around the room. While doing so, I discovered dust under every cabinet. Worse, I found what looked like someone else’s cream bottle stuck between the bed and the dresser. This makes me believe that the bottom part of the bed sheet was not changed, as housekeeping would almost certainly have noticed such an item if the bed had been properly stripped and remade. I have stayed in many Marriott properties, and this is the first time I would give only 2–3 stars. :(

This hotel is good from the point of view of location and ease of access to main parts of Shanghai. Getting around Shanghai from here is simple and the breakfast is excellent at this hotel. View is great from hotel.