Grand Hyatt Shanghai

I couldn't agree more with the saying, 'Even an old Ferrari is still a Ferrari.' Hyatt's Grand Hyatt truly lives up to its golden reputation; every detail of the hotel exudes understated luxury and meticulous care. My family is particularly sensitive to noise when sleeping, so we communicated our needs to the front desk in advance, and the staff thoughtfully arranged a room far from the elevators. The soundproofing in the room was excellent, and what was even more surprising were the impeccable cleanliness details: no fingerprints on the glass mirrors, no odors from the bathroom drains, and clean carpets free of stains. Housekeeping tidied up at the same time every day, keeping the room pristine, as if brand new. The service was attentive, and the cleaning was thorough. It's also worth mentioning that the gym and swimming pool on the 57th floor are absolutely fantastic. Imagine the incredible experience of swimming while gazing at the Oriental Pearl Tower – you definitely have to try it!

As someone who travels frequently for business and stays in many hotels, I have to say this place's front desk service and room cleanliness are top-notch. The front desk staff are efficient and polite, and they don't try to push extra services on you. Housekeeping is thorough; they clean every nook and cranny, arrange toiletries neatly, and the bed is always spotless and well-made. Staying here for extended business trips, the experience is consistently excellent every time.

I specifically chose this hotel for its stunning high-altitude views from the Grand Hyatt Jin Mao Tower. The front desk staff were incredibly thoughtful, telling me exactly where to get the best photo ops in the lobby, and the service was meticulous and attentive. The floor-to-ceiling windows in the room were spotless, offering an unobstructed view. Everywhere inside the room was meticulously clean; there was no dust in the cabinets or drawers, and the bathroom was perfectly maintained. Being able to enjoy such beautiful scenery while staying in a clean and comfortable environment truly made this trip worthwhile.

I still have a soft spot for the Grand Hyatt Jin Mao. The exterior is one thing, but it's really that incredibly stunning atrium that leaves a lasting impression. I remember being captivated by it in an encyclopedia years ago, and even now, standing beneath it, I'm still amazed by the sheer ambition of its design decades ago. Many say the Grand Hyatt Jin Mao is showing its age, but I believe a landmark's value shouldn't be judged solely on whether it's new or old. I'm glad to see everyone here doing their best to maintain its charm and character. This is an honor for Jin Mao, and indeed, for Pudong as a whole.

The front desk staff were incredibly kind and gentle, providing attentive and thoughtful service throughout my stay. The hotel is conveniently located right next to a subway station, making it easy to get around everywhere. The soundproofing in the rooms is excellent; I couldn't hear any noise from the hallway. The high-floor views are absolutely unique. It's a perfect choice whether you're staying for a short visit or a few days; everything was satisfactory.

The cloud lobby upon entering is truly impressive. The front desk staff were warm and generous, and the check-in and check-out process was simple and efficient. The room was spotlessly clean, and the wet/dry separation in the bathroom was very practical. The view from the window was unparalleled. The location was convenient for dining, entertainment, and transportation. Overall, I couldn't find a single fault with the service, environment, or the views.

This trip was absolutely fantastic! From the initial phone call discussing my requests before arrival, to the inquiries about my estimated arrival time, and then the warm welcome at check-in – everything was perfect. I mentioned it was my husband's birthday this month, and they surprised us with a birthday cake and a small bouquet of fresh flowers. The hotel's location in the bustling Lujiazui is incredibly convenient for getting around and shopping; IFC mall is right in the basement. The room's view was absolutely stunning, directly facing the Oriental Pearl Tower, and we even enjoyed that same breathtaking view of the Oriental Pearl during breakfast. A huge thanks also goes to the concierge for their exceptional service. From now on, whenever I'm in Shanghai, it's definitely going to be you – Grand Hyatt Jin Mao! I highly recommend everyone stay here; this old-money charm is a uniquely Shanghainese experience!

After much consideration, and out of respect and fondness for this Shanghai landmark, I'm giving it a 4.5-star rating. It's not quite a perfect score, but definitely 'top-tier' in its own right. Although the staff repeatedly asked me for a five-star review, even offering to write it for me and promising a free upgrade on my next stay, I still want to give my honest opinion: 1. The outdated facilities are a fact. The power outlets weren't working, the bathroom curtain was rusted, and there was a strange smell in the room. However, you can tell that the quality of the items in this older landmark hotel is still very high. I liked the marble finishes, the hot water was quick to respond, the hairdryer was just like the one I have at home, the atrium was stunning and impressive, and the room key was unique. 2. The service was standard. There were queues for check-in and also for meals. Perhaps because it was summer, there were a lot of tourists, and the lobby was as bustling as a marketplace every day. The most disappointing aspect was the restaurant – it was incredibly noisy, not just a little bit! While guests being loud is one thing, the staff constantly pushing utility carts around created a tremendous amount of noise; it was truly market-level chaos! In comparison, I won't even mention the hardware; its age is understandable. But purely in terms of breakfast, it's nowhere near as good as the Conrad. This is my first long review, and I genuinely hope for improvements and optimization. Next time I stay, you don't need to upgrade me; just let me see a better Grand Hyatt.

I usually pay a lot of attention to the cleanliness of hotel bathrooms, especially the floor drains and toilet crevices, which many hotels overlook. This place was impeccable. The front desk staff were genuinely friendly and not pushy about selling extra services; they went out of their way to help with any requests. Every crevice in the guest room bathroom was spotless, there was no dust anywhere in the room, and the inside of the wardrobe was regularly cleaned. The level of cleanliness far exceeded that of other hotels in the same price range.