Grand Hyatt Shanghai Reviews

Response from Property: 尊敬的賓客：您好！非常感謝您選擇入住上海金茂君悦大酒店，並分享這段充滿樂趣與電影情懷的入住體驗。誠如您所言，我們的地理位置堪稱“魔都打卡”的黃金座標。走出大門即是天橋，東方明珠與陸家嘴三件套盡收眼底，隨手一拍皆是大片。得知您對早餐的專業水準也給予了肯定，我們備感欣喜。更令我們驚喜的是，您竟然捕捉到了金茂大廈與《碟中諜3》的淵源！這座建築不僅是下榻之所，更是影迷心中的經典取景地。我們非常期待您下回帶着孩子們一同前來，讓他們親身感受電影與現實交織的獨特魅力。為您和家人的下次相聚預留好房間，是我們最大的榮幸。期待再次迎接您的歸來！祝您一切順遂！上海金茂君悦大酒店 管理團隊 敬上

Response from Property: Dear Guest, Thank you for sharing your thoughtful feedback on your stay. We are delighted to learn that our concierge team provided such comprehensive assistance with your large luggage – from proactively carrying it to your room and then carefully organizing it in the custom storage area, every step reflects our commitment to a "worry-free arrival." We are also particularly pleased that you were satisfied with the convenience and efficiency of the temporary luggage storage service. Making luggage no longer a burden on your journey is precisely the professionalism expected of high-end service. We look forward to relieving you of the hassle on your future trips and allowing you to embark on your journey with ease. Sincerely, The Grand Hyatt Shanghai Management Team

Response from Property: Dear Guest, Thank you so much for sharing your experience of booking this room for your elderly relatives. We are delighted to learn that the river-view room on the 77th floor not only saved them the trouble of climbing the tower but also allowed them to enjoy panoramic views of the Oriental Pearl Tower and the Huangpu River from the clouds. The magnificent circular corridor you mentioned, spanning dozens of floors, is a unique architectural feature of the Jin Mao Tower. Enabling your relatives to comfortably and effortlessly appreciate the beauty of Shanghai is our greatest reward. Thank you for your exceptional recommendation, and we look forward to continuing to provide you with this sense of peace and prestige in the clouds in the future. Sincerely, The Management Team of Grand Hyatt Shanghai

Response from Property: Dear Guest, Thank you for taking the time to share your wonderful stay with us. We are delighted that you praised the hotel's location and convenience – situated in the heart of Lujiazui, we are not only just steps from the Huangpu River, but also offer breathtaking views of the Bund skyline from our river-view rooms. Hearing you describe quietly watching the sunset and the lighting ceremony in your room, we felt as if we shared in your romance and awe. Your thoughtful feedback is truly gratifying: from the cleanliness and comfort of the room to the variety of breakfast options and the warm service of our staff, every detail reflects our commitment to quality. We will continue to safeguard this sense of security, ensuring every guest experiences peace of mind and enjoyment here. We look forward to your next visit to the Grand Hyatt Shanghai, where we can create many more memorable moments for you. Sincerely, The Grand Hyatt Shanghai Management Team

Response from Property: Dear Guest, Thank you for choosing to stay at the Grand Hyatt Shanghai and for taking the time to share your detailed and insightful experience. Reading your "Very Satisfied" review, along with that lovely little red emoji, has been incredibly encouraging for our entire team! We are delighted to hear your high regard for the hotel's attention to cleanliness (especially the bathroom corners), amenities (the massage experience in the three-tiered shower, the smart controls by the bedside, and the clean toiletries), and the professional setup of the gym. We also greatly appreciate your valuable feedback regarding the reversed reading light switch; we have recorded it in detail, and the Engineering Department will immediately investigate and adjust it to ensure an even better experience for future guests. What touched us most was your specific praise of our service team. The MIA (Guest Experience) team's attentiveness to your reservation and needs, the Regency Club team's prompt response, and the Spa's focused professionalism are all aspects of our pride and joy. We will immediately convey your praise to MIA and all relevant colleagues; it is the best reward for their hard work. Finally, thank you for capturing the hotel's unparalleled views through your lens. It is our greatest honor to bring you this "I'll definitely come back" feeling. We look forward to welcoming you back in the near future and presenting you with an even more perfect cloud-based stay experience. Sincerely, The Management Team of Grand Hyatt Shanghai

Response from Property: Dear Guest, Thank you for choosing to stay at the Grand Hyatt Shanghai and for sharing this wonderful and heartwarming story. We are delighted to learn that your room's superb location offered you breathtaking views of the Oriental Pearl Tower – a truly "God's-eye view" experience that is the very essence of the Grand Hyatt. We would also like to express our sincere gratitude to the young lady who rushed over breathlessly to deliver your pillow! Reading about this little incident, we were both touched and ashamed. Touched by your understanding of our service, and ashamed of our delayed response. As you mentioned, our staff hesitated to disturb you because the "Do Not Disturb" light was on, demonstrating our absolute respect for guest privacy, but also highlighting shortcomings in our internal communication and handling of special situations. Your "I must give her a thumbs up" is the greatest encouragement to our frontline staff. We will use this as an opportunity to optimize our service procedures under "Do Not Disturb" mode, ensuring that while respecting your rest, we can also respond to your needs promptly. Thank you again for your understanding and kindness. We look forward to welcoming you back in the near future and providing you with an even more perfect cloud-like experience. Sincerely, The Management Team of Grand Hyatt Shanghai

Response from Property: 尊敬的賓客：您好！非常感謝您一直以來對上海金茂君悦大酒店的厚愛與支持，更感謝您願意將這份重要的家庭時光託付給我們。得知您此次攜家人入住江景雙床房收穫了一份“驚喜”，我們倍感欣喜。讀到“房間裏就可以看到東方明珠”以及“長者的體驗很好”這兩句，是對我們團隊最大的褒獎。我們要特別感謝賓客體驗部門同事的用心——能提前關注到您的需求，併為您預留心儀的景觀，這正是金茂君悦“以客為尊”服務理念的體現。作為您的“老朋友”，您的每一次光臨都是對我們的信任。能為您和家人的旅程增添美好的回憶，是我們最大的榮幸。期待在不久的將來，再次迎接您和家人的歸來，繼續為您呈現這份雲端之上的温暖與驚喜。誠摯地，上海金茂君悦大酒店 管理團隊

Response from Property: Dear Guest, Thank you so much for sharing your warm and thoughtful stay experience. We are delighted to hear that you highly praised the hotel's attentive and considerate service – responding promptly to your needs while respecting your privacy in every detail. This is exactly the comfort and peace of mind we strive to provide for every guest. We are also delighted that you were able to stay in a cloud-top room on the 85th floor, overlooking the magnificent Shanghai skyline. Thank you for sharing your parking tips; we believe this will be convenient for other guests traveling by car. Your recognition is our most valuable asset. We will continue to maintain this professionalism and warmth, and look forward to your next visit to the Grand Hyatt Shanghai, where we will offer you an even higher level of luxury. Sincerely, The Grand Hyatt Shanghai Management Team

Response from Property: Dear Guest, Thank you for choosing to stay at the Grand Hyatt Shanghai and for sharing your warm and thoughtful experience. We are delighted to see that you felt the team's genuine courtesy and sincerity – from a friendly greeting on your way to the attentive care you received from arrival to departure, it all reflects our commitment to putting guests first. Your description of the multi-layered views is also very touching: towering buildings nearby, winding rivers in the distance, and beautiful scenery from every angle. Providing you with such a unique visual experience is one of the greatest charms of the Grand Hyatt Shanghai as a landmark hotel. Your recognition is the greatest encouragement for our team. We look forward to welcoming you back in the near future and continuing to offer you this warmth and comfort. Sincerely, The Grand Hyatt Shanghai Management Team

Response from Property: 尊敬的賓客：您好！非常感謝您選擇上海金茂君悦大酒店作為您首次高空酒店體驗的目的地，這份信任讓我們深感榮幸。我們非常高興地得知，高速電梯帶來的便捷抵達、以及房間內“絕美”的落地窗視野（東方明珠與黃浦江的璀璨景緻），都為您留下了深刻印象。同時，安靜舒適的環境能讓您住得舒心，正是我們致力為每位賓客打造的雲端休憩體驗。您的滿意，是對我們團隊最好的鼓勵。期待在不久的將來，再次迎接您的歸來，繼續為您呈現這份高空獨有的震撼與寧靜。誠摯地，上海金茂君悦大酒店 管理團隊

Response from Property: Dear Guest, Thank you for choosing to stay at the Grand Hyatt Shanghai and for sharing your sincere and comprehensive experience. We are delighted to learn that the hotel's excellent location, adjacent to major shopping districts and attractions, ensures a truly worry-free experience for your shopping and commuting. We are also very pleased with the quiet and comfortable environment and the excellent experience you mentioned throughout your stay. In particular, knowing that you felt comfortable and at ease even during a long stay is the highest recognition of our management standards and attention to detail. Your "perfect experience" and sincere praise are the best encouragement for our team. We will continue to uphold this commitment to quality and look forward to welcoming you back in the near future, providing you with the same perfect stay experience. Sincerely, The Grand Hyatt Shanghai Management Team

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your wonderful experience at Grand Hyatt Shanghai!We are absolutely delighted to read that you found our hotel beautiful and unique. It is always rewarding to hear that our iconic architecture and amazing views left such a positive impression.We are also thrilled that you enjoyed dining at our Canton restaurant—it is indeed a beloved gem among our guests. Knowing that you had a "very pleasant stay" means the world to us.Thank you for choosing to stay with us. We look forward to welcoming you back to the clouds of Shanghai very soon!Warm regards,The Guest Experience TeamGrand Hyatt Shanghai

Response from Property: 尊敬的賓客：您好！非常感謝您選擇入住上海金茂君悦大酒店，並分享這份細緻且温暖的體驗反饋。我們很高興得知您對酒店的早餐給予了高度認可——品類豐富的中西式菜品，搭配落地窗外迷人的城市景觀，正是我們希望為您開啟的美好一天。同時，我們也由衷感謝您對客房保潔靈活性的肯定。能夠實時響應您的“延遲打掃”需求，並高效同步至一線班組，是我們提升賓客居住自由度的重要承諾。您的認可，讓我們更加堅信“以賓客為中心”的服務理念是正確的。您的滿意，是對我們團隊最大的鼓勵。期待在不久的將來，再次迎接您的歸來，為您呈現一如既往的高品質居停體驗。誠摯地，上海金茂君悦大酒店 管理團隊

Response from Property: Dear Guest, Thank you for choosing to stay at the Grand Hyatt Shanghai and for sharing such a meticulous and professional experience. We are delighted to see your high regard for the consistently high standards of service provided by the front desk team – their objective, fair, attentive, and efficient handling of issues reflects our commitment to consistent service. We also appreciate your positive feedback on the room's cleanliness: the room was spotless and the amenities were replenished promptly, demonstrating our fundamental commitment to quality accommodations. Furthermore, we are encouraged by your comments on the hotel's comprehensive facilities, well-maintained decor, prime location, and superior high-floor views. Providing you with convenient travel and breathtaking city panoramas is a unique advantage we are very proud of. Your insightful observations and recognition are the greatest encouragement for our team. We will continue to uphold this professionalism and enthusiasm, and look forward to welcoming you back in the near future to provide you with an even more perfect stay. Sincerely, The Grand Hyatt Shanghai Management Team