Park Inn by Radisson Shanghai Downtown Reviews

Response from Property: Dear Guest, Thank you so much for your valuable feedback on our hotel! Your opinions are very important to us, as they help us continuously improve and enhance our service quality. We sincerely apologize for the outdated facilities you mentioned. As our hotel has been open for a long time, we replace some facilities annually. We also strengthen our daily maintenance efforts to ensure every guest enjoys a comfortable and safe stay. We apologize again for any inconvenience caused and thank you for your understanding and support. We hope you will feel our progress and sincerity during your next stay. If you have any questions or need assistance, please feel free to contact us; we will be happy to assist you.

Response from Property: Dear Guest, Thank you so much for your positive review and appreciation of the Li Bai Hotel Shanghai Plaza Great Wall Branch! We are delighted to see your praise for the hotel staff and service. A comfortable stay is every traveler's expectation, and it is also the ultimate goal of our hotel services. We will continue to strive to provide you with impeccable professional service and meticulous attention to detail, making your journey perfect. We look forward to your next stay at the Li Bai Hotel Shanghai Plaza Great Wall Branch!

Response from Property: Dear Guest,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

Response from Property: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Response from Property: Dear Guest,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

Response from Property: Dear Guest，Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Response from Property: Dear Guest, Thank you for choosing the Libai Hotel Shanghai Plaza Great Wall Branch. We are delighted with your positive review and praise! We believe you have personally experienced the convenience of our hotel's location, which is one of the reasons why most guests choose our hotel. Your positive feedback is our motivation to move forward. The hotel will continue to improve its service quality and bring you more surprising experiences. Thank you again for your patronage of the Libai Hotel Shanghai Plaza Great Wall Branch. We look forward to your next visit!

Response from Property: Dear Guest, Thank you so much for your valuable feedback on our hotel. We sincerely appreciate your choice to stay at our hotel and for sharing your experience. We are deeply sorry to hear your dissatisfaction; this is absolutely not the experience we would have hoped you would have had. First, we sincerely apologize for the issues with the small room and the cigarette smoke. In-room air quality is a very important part of our service standards, and we are deeply ashamed that we failed to meet your expectations. Regarding the air conditioning issue, we understand that you experienced an air conditioning malfunction in your room, which was indeed a significant oversight on our part. We have already conducted a comprehensive inspection and repair of the air conditioning system to ensure that all air conditioners in all rooms are functioning properly and providing a comfortable living environment for our guests. As for the issues with the room phone and the door latch, we have arranged for technicians to inspect and repair them to ensure that all facilities are working properly, and we have also strengthened the room's ventilation system to reduce noise and improve air quality. We are deeply sorry for the health issues you and your child may have experienced. We have thoroughly cleaned and disinfected the room. We promise to thoroughly rectify the above issues and will strengthen staff training to ensure that similar problems do not occur again. Please give us another chance to experience our hotel's services. We sincerely apologize again for any inconvenience caused and hope you will give us a chance to improve. We look forward to your next stay.

Response from Property: Dear Guest, Thank you for staying at the Libai Hotel Shanghai Plaza Great Wall Branch and for sharing your experience. We are delighted to receive your positive feedback on the location. Your positive experience is our greatest encouragement and a constant source of motivation. We will continue to strive to provide you with high-quality and comprehensive room facilities for a comfortable and enjoyable stay. Thank you again for your patronage, and we sincerely look forward to your next stay at the Libai Hotel Shanghai Plaza Great Wall Branch.

Response from Property: Dear Guest, Thank you so much for your valuable review! We are honored to receive your recognition. First of all, we are very pleased that you praised the excellent location; the South Square's convenience certainly makes your travels extremely easy. Regarding hygiene and the overall environment, we are always committed to providing every guest with a clean and comfortable stay. We are delighted to hear that our hygiene met your expectations, which strengthens our resolve to continuously improve our service quality. We understand that sometimes the opinions expressed in the reviews may be slightly biased, but your satisfaction is our greatest motivation. We are very proud of the value for money you mentioned, and this is also what we are always striving for—to provide services that exceed expectations at reasonable prices. Thank you again for your support and trust; your satisfaction is our inexhaustible driving force. We look forward to your next visit and will wholeheartedly serve you, once again bringing you a warm and comfortable stay.

Response from Property: Dear Guest, Thank you for choosing to stay at the Li Bai Hotel Shanghai Plaza Great Wall Branch and for sharing your experience! We sincerely apologize for your unpleasant stay! The hotel always places great emphasis on the maintenance and upkeep of its facilities, and plans to renovate and upgrade some facilities every year. We value your feedback and have relayed it to the hotel management and relevant departments. Going forward, we will expedite the upgrade process to provide our guests with a more pleasant and comfortable stay. We sincerely hope you will visit us again, accept our heartfelt apologies, and witness the hotel's continuous improvement and progress. Thank you!