Guest Reviews of JI Hotel (Shanghai Bund Tiantong Road)
9.3/10
Very Good
4092 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.1
Service9.4
Cleanliness9.3
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Positive reviews(3985)
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Easy to get around(1044)
Convenient location(854)
Close to metro(706)
Friendly front desk staff(261)
Large rooms(200)
Delicious breakfast(151)
Average sound insulation(98)
Perfect for business trips(95)
Negative reviews(107)
Oi Yee
Superior Double Bed Room A With Comfortable Bedding And Smart Projection
Stayed in Sep 2025
Business traveler
21 review
7.5/10
Posted on Nov 1, 2025
Strategic, 1 station away from Nanjing East Pedestrian Street metro station.
Front desk crew is good, they are supportive to help me with room change request.
The guests need to be educated. Though it's a non-smoking hotel, you can smell the cigarettes at some of the areas.
Response from Property: 您的滿意是我們努力的宗旨,感謝您對酒店的支持與肯定。我們酒店位於地鐵10號線的天潼路站3號出口左手邊位置(虹橋機場火車站乘坐10號線可以直達)離外灘直線大約八百米的距離,彼岸就是陸家嘴商圈,到豫園城隍廟地鐵10號線坐兩站就可以抵達。期待您的再次入住,祝您每天好心情喲~
Jagaddhito Probokusumo
Superior Double Bed Room A With Comfortable Bedding And Smart Projection
Stayed in Sep 2025
Solo traveler
8 review
8.5/10
Very Good
Posted on Oct 27, 2025
The location of the hotel is strategic beside the subway station.
They just need to improve the English skill of hotel receptions and hotel staff
Response from Property: 尊敬的賓客您好:感謝您選擇入住天潼路酒店,你提到的地鐵便利,不衹是地理座標,更是我們共同記憶的錨點。我們也會不斷提升自己的業務知識水平,更好的為外賓朋友服務。感謝您的再次到來。
Guest User
Family Room
Stayed in Aug 2025
Family
14 review
10/10
Outstanding
Posted on Sep 20, 2025
The hotel is at the best location if you use metro. Tianthong road stop and exit #3 will take you directly to the door. The room is spacious too.
Response from Property: Thank you for your attentive review, your satisfaction and praise is the best affirmation for us, Xiaoji is willing to add some warmth and smile to you in your travel life, the hotel is located on the left hand side of Exit 3 of Tiantong Road Station on Metro Line 10.
Guest User
Superior Double Bed Room With Smart Projection
Stayed in Aug 2025
Family
6 review
10/10
Outstanding
Posted on Sep 22, 2025
The hotel has an excellent location, very convenient for getting around. The room was clean and comfortable. The staff were helpful and even assisted with receiving packages, which made the stay even easier.
Response from Property: 您的滿意是我們努力的宗旨,感謝您對酒店的支持與肯定。我們酒店位於地鐵10號線的天潼路站3號出口左手邊位置(虹橋機場火車站乘坐10號線可以直達)離外灘直線大約八百米的距離,彼岸就是陸家嘴商圈,到豫園城隍廟地鐵10號線坐兩站就可以抵達。期待您的再次入住,祝您每天好心情喲~
Manasamon Phosrithong
Family Room
Stayed in Sep 2025
Traveling with friends
1 review
9.0/10
Great
Posted on Oct 15, 2025
Highly recommend. Good place to stay with friends and family👍🏻
6/7
Response from Property: 看到你的點評,我們整個團隊都開心得像過年!客房小姐姐每天擦地三遍、換床單五次,前台小哥哥笑容比陽光還燦爛,就為了這一刻——你住得舒心!小季想説:您滿意,我們就超有成就感!下次來,我們繼續用熱情等你回家~
Guest User
Superior Double Bed Room With Smart Projection
Stayed in Jul 2025
Couple
2 review
9.5/10
Amazing
Posted on Aug 10, 2025
Location of the hotel is excellent. Near to MRT station that is the entrance just next door of it. Hotel staffs are helpful and well mannered. Will go back again.
Response from Property: Every warm and bright smile tells a short story. We're honored that you chose the JI Hotel Shanghai The Bund Tiantong Road among so many excellent hotels! The hotel is located near the Bund, about 800 meters away, a ten-minute walk. Next door is Exit 3 of Tiantong Road Subway Station (which offers direct access to Hongqiao Airport Railway Station via Line 10). Whether you're here for leisure or business, it's incredibly convenient! We look forward to welcoming you back! Thank you for your continued support and wish you a pleasant journey.
Guest User
Superior Double Bed Room With Smart Projection
Stayed in Jun 2025
Couple
5 review
10/10
Outstanding
Posted on Aug 3, 2025
It's a super plus point the hotel is right next to Tian tong Exit 3. Stay is pretty good and the clean and love the amount of water given in the room. Plus free laundry and dryer which is always crowded. Breakfast spread is good too at affordable price. We walked from nanjing east Rd back to hotel so convenient! Only thing it doesn't have lobby so need to pick up cab and drop off by road side without shade.
Response from Property: Amidst the hustle and bustle of life, you've chosen a tranquil retreat. The Four Seasons Hotel welcomes every guest with a simple yet elegant touch. Your review is like a breath of fresh air, offering the warmest recognition of our efforts. We believe every stay is a spiritual journey. May you continue to find a sense of belonging in this comfort and tranquility in the years to come. We look forward to meeting you again.
Ariel Er
Superior Double Bed Room A With Comfortable Bedding And Smart Projection
Stayed in May 2025
Family
1 review
6.5/10
Posted on Jun 15, 2025
Pls note that the hotel is old and lobby is undergoing renovation. The room is clean but rather the rundown. location is ideal as it's just beside the metro station. I suggest you give this hotel a miss until they are done with the renovation. We booked 2 room and my kids room smelled of cigarettes. ( It was supposed to be a non-smoking hotel) We were thankful that the staff got us another room but of smaller size . Stayed on 14 June 2025
Response from Property: Dear guest, thank you for informing us of the problems you encountered during your stay. We are very sorry that you did not have a good stay. We have notified the relevant department of the hotel and are resolving the problem. All the staff of JI Hotel Shanghai Bund Tiantong Road thank you for your support along the way and look forward to seeing you again!
ARIEL ALCANTARA
Superior Double Bed Room A With Comfortable Bedding And Smart Projection
Stayed in May 2025
Business traveler
10 review
9.5/10
Amazing
Posted on Jun 18, 2025
Very near to East Nanjing Road. Located at the train station. Highly recommended.
Response from Property: 每一個熱情燦爛的笑容,都是一個簡短的故事,非常榮幸您能在眾多優秀的酒店中選擇了全季上海外灘天潼路酒店!酒店位於外灘附近,與外灘直線距離800米左右,步行十來分鐘就可以抵達,隔壁就是天潼路地鐵站3號口(10號線虹橋機場火車站皆可直達),無論是來這邊遊玩還是出差,都非常的便利!歡迎您下次再來哦~感恩有您,祝您旅途愉快~
Anonymous User
Superior Double Bed Room With Smart Projection
Stayed in Apr 2025
Couple
1 review
9.0/10
Great
Posted on Jun 6, 2025
the hotel is great!!! for its price!!! service from recep was good! my 2 fave part is that 1. laundry is free!!! washing machine and dryers are free and comes w laundry detergent!!!! 2. the mrt station is right at the entrance of the hotel. SUPER LOVE! only downside is that there’s no table for eating if u wanna order in, so we could only use the small small counter where they placed the free water
Response from Property: 在我最美的時刻,邂逅您!用我最燦爛的笑容接待您。非常幸運與您相知相遇相知,願全季能成為您在外的家,隨時歡迎您回家看看!
Ivan Lee Chiar Hooi
Superior Double Bed Room A With Comfortable Bedding And Smart Projection
Stayed in Mar 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 28, 2025
It was an excellent choice of accommodation that we picked. Strategically located at line 10 with an elevator right next to it. Also, there is Lawson across the street and a local biscuit store and a Starbucks beside it.
The room is also very spacious and the hotel staff is very friendly. Amenities is also provided with 4 bottles of water and you can ask for more if you needed it at the hotel lobby. Would return again for sure if I am ever back to the city in the future.
Response from Property: Every word of praise and every word of affirmation proves that our efforts and seriousness have not been in vain. Xiaoji will continue to wait for you to come again!
Guest User
Superior Double Bed Room A With Comfortable Bedding And Smart Projection
Stayed in Sep 2025
Couple
2 review
10/10
Outstanding
Posted on Nov 2, 2025
Really loved our hotel, with the best part being its proximity to Tiantong Road metro station (hotel located right next to it). It’s also located around 1km from Nanjing East road and about 1.5-2km away from the bund so my partner and I took convenient nightly walks there without any issue. There’s also a Mac’s and yangguofu malatang in the mall next to it if you’re too tired to travel out of the area for a quick meal.
The one small issue I had was the in-built hairdryer making quite a bit of noise after prolonged use (full blast setting for more than 5 min). But otherwise the room was great, clean and very spacious. Shampoo and body wash are provided in the bathroom. Toothbrush I think is available upon request (we got it upon check-in).
The staff were also excellent in their service and happy to accommodate our questions and requests. Hotel breakfast was awesome too but they’re limited in western options (their Asian food variety was much better).
Overall really recommend 👌🏻
Response from Property: 當晨光輕吻窗欞,你眼裡的笑意比朝霞更暖;前台小姐姐,是你旅途中的温柔詩行。一句‘我來幫你’勝過千言萬語,像春風拂過心田,讓陌生的房間也有了家的味道。全季的煙火氣裏,藏着最細膩的關懷——不是刻意雕琢,而是自然流淌的真誠。謝謝你點亮了我們的日常,願每一次相遇,都如初見般動人。
Guest User
Twin Room A With Comfortable Bedding And Smart Projection
Stayed in Sep 2025
Couple
3 review
7.0/10
Posted on Oct 26, 2025
Location was good but service was just ok. Parcel delivery was inconvenient and not systematic. Customers had to personally go to the mail room to dig up their parcels from 100s of other parcels.
Response from Property: Dear guest, thank you for sharing the issues you encountered during your stay. We apologize for the inconvenience. We have notified the hotel department and are resolving the issue. The entire JI Hotel Shanghai Bund Tiantong Road staff appreciates your continued support and looks forward to welcoming you back!
Sin Pei Tung
Superior Double Bed Room A With Comfortable Bedding And Smart Projection
Stayed in Mar 2025
Family
3 review
8.5/10
Very Good
Posted on Apr 25, 2025
Walking distance to Nanjing road, near to all shops and metro, very convenient and love to stay there. Definitely recommend who first time in Shanghai!
Response from Property: The most beautiful words in the world are your praise, and the happiest thing is meeting you. Remember to give our store a 10-point praise next time! Our store also has free parking spaces, and we look forward to your next visit!
Guest User
Family Room
Stayed in Sep 2025
Traveling with friends
2 review
9.5/10
Amazing
Posted on Nov 6, 2025
Location is great just besides no.3 exit of the metro station.
Breakfast is below average, from varieties, best not to buy, there's convenience store across the road, KFC, Starbucks etc , no worries on breakfast option. Also better to clarify in black and white if you have booked diff room for the stay, whether need to switch room or to remain.
Response from Property: 尊敬的賓客您好:感謝您對酒店位置的評價,交通方便,彷彿一句輕語就讓整座城市都變得柔軟,同時也感謝您對早餐品種給出了好的建議,我們也會根據客人不同口味搭配多樣品種,滿足不同賓客味覺。如果您預訂了不同的房型需要續住是要更換房間的哦,每種房型門市價都是不一樣的哦。感謝您的理解!祝您生活愉快,工作順利!