Huaqunzidexiatian
January 14, 2026
I had to change the dates for a room I booked for Chinese New Year, as my plans changed. Big thanks to the Trip.com customer service for helping coordinate with the hotel.
Upon check-in, I met Agnes, whose professionalism and attentiveness made me feel so welcome. She handled both check-in and check-out swiftly and efficiently – truly professional. However, when we first arrived, the concierge was just standing by the door, completely ignoring us. They didn't even glance our way, let alone open the door. I was really put off by that. While I know a bit about the Andaz brand philosophy, it's still a service industry, and that felt a bit too 'free-spirited' for my liking.
On a positive note, breakfast deserves praise. Hyatt's F&B is consistently excellent. A small detail that stood out was after I finished my coffee, the server proactively asked if I wanted a refill and brought it right over to my table. I felt seen and appreciated their service-minded approach.
The housekeeping staff were also very thoughtful. When we returned to our room, it had just been cleaned. My child wanted to call for ice, and one of the staff members offered to arrange it for us, saying it would be delivered shortly. It was a really nice touch and definitely an example of service exceeding expectations.
Leaving the hotel, I have to mention the concierge again. They actually opened the door for us with one hand while the other hand was busy scrolling on their phone.
Original TextTranslation provided by Google