DoubleTree by Hilton Shanghai - Pudong

The service truly deserves the highest praise. The lovely front desk lady saw my Diamond membership and upgraded me to a suite. These days, it's becoming rarer for Hilton Diamond members to get suite upgrades, so this was a pleasant surprise! The hotel is a bit older, but generally clean. The East building requires walking through a long corridor, and the dining and executive lounge are all in the West building. So, for convenience, guests might prefer staying in the West building. This is an international hotel, and there were many foreign guests and a lot of guests overall. The concierge's luggage storage was full, but the staff remained very organized and helpful, always ready to answer questions. Upon check-in, they offered freshly baked muffins, which instantly brightened my mood. Thumbs up! The breakfast was excellent, with a good variety that catered to different tastes and ages, and the food tasted great. You can walk to the Shanghai Science and Technology Museum and the Shanghai Museum East. A taxi ride is just the minimum fare. The metro is about a 10-minute walk away, making getting around quite convenient. The only minor inconvenience is that food deliveries aren't brought up to the room; you have to go down to pick them up. So, for those who frequently order takeout, staying in the West building would be more convenient. Overall, it offers great value for money. I would definitely stay here again and recommend it to friends.

The front desk service on the evening of the 25th was excellent, and I was very satisfied. The hotel has high security, and the view is beautiful; you can see the Oriental Pearl Tower at a glance. My child really enjoyed the complimentary cookies.

My stay here was absolutely fantastic, truly flawless in every aspect. Right after checking in, the friendly front desk staff immediately offered me DoubleTree by Hilton's signature warm chocolate chip cookies. Their crispy exterior and soft, gooey interior instantly melted away my travel fatigue. They also provided complimentary drinks, which was a truly impressive welcome. I was in such a rush checking out that I completely forgot my entire suitcase at the hotel. After contacting them, the front desk team not only quickly located and safely stored it for me but also efficiently arranged for it to be couriered back to me. I'm incredibly grateful! • Room experience: The room was clean and tidy, and the bedding, as is typical for Hilton, was very comfortable and guaranteed a good night's sleep. The breakfast was also very substantial.

The room was great, the hotel upgraded me to a suite, and the service was amazing! The environment was very quiet, with no noise disturbances. The service was on point; they even waived the short-term parking fee. It was clean, and I had fresh towels every day.

Checked in on the second day of Chinese New Year and got a direct upgrade to an executive suite. It was incredibly spacious with a separate living room and bedroom. The executive benefits included afternoon tea and happy hour, so we never had to worry about food or drinks. We just wanted to relax in the hotel, and my parents were very comfortable!