Let's start with the positives: The location is excellent, just a few minutes' walk from the metro station. The hotel is newly renovated, so the facilities are decent. The front desk staff were quite friendly.
Now for the negatives: Firstly, the management is poor. I booked a double room on floors 3-6, specifically mentioning a window, but upon check-in, the only room available was on the first floor with a corridor window. This didn't match the platform's pictures and information, and there wasn't even a desk.
Secondly, the hygiene was terrible. How can the bedding be so dirty? The pillow looked like it had been stepped on, with such obvious stains – how could they miss that? In pictures 2 and 3, you can clearly see hair under the sheets, and the floor was even worse, with hair everywhere. What was even more unbearable was a strange, pungent odor in the room – a mix of fragrance and stench that made me dizzy.
Thirdly, the soundproofing was bad. In the morning, I could even hear the whistling sounds of the traffic lights outside.
I'm not sure if this is just an issue with the first-floor rooms or if it's widespread, as your hotel generally has high ratings. If the first-floor rooms can't meet a consistent standard, then don't offer them for sale, or at least clearly label them.
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