Arula Plaza Shanghai

It was really good. This time we brought our child to stay near the university. The room was clean and had a bathtub, with a great view. The transportation nearby was convenient, and the location was excellent. The front desk service was very good, and there's a self-service laundry room. Everything was great. We'll definitely come again if we have the chance.

I've stayed here multiple times, and the service is always great. The rooms are spacious and quiet. It's also conveniently located, just an 800-meter walk to the subway station, which takes about ten minutes.

The hotel is huge, and the lobby is impressive. I booked a room here for my postgraduate entrance exam. The front desk service was excellent; they even upgraded my room for free. It was quiet, and the breakfast was good. Plus, they offered a free late check-out. There's a self-service laundry room on the third floor, which is very convenient. Food deliveries were also very prompt. I'll definitely book this hotel again if I need to in the future. Highly recommend!

The hotel's management system is riddled with flaws, like a torn net that can't contain the severity of the problems. Repeated mistakes are made by a bunch of incompetent people, and the hotel's long-standing reputation for integrity is being ruined by these so-called managers! Problems are abundant, yet management turns a blind eye. Instead of improving service quality, the manager's inaction is outrageous. What's even more absurd is that they used their personal phone to call me! Instead of providing good service, they engage in opportunistic, dirty deeds like selling counterfeit goods, deceiving and luring guests, leaking privacy, and breaking the law. Don't they understand this? Blame-shifting is rampant, and poor decisions are continuous – this is clear evidence of mismanagement. The toilet in the room wobbles as if it's about to fall apart. Upon entering the room, it was dark and had a smell, which I could overlook, but the hotel room's old facilities are so subpar. Even for a shower, you have to climb into the bathtub. Is it safe to keep climbing in and out like that? Remember this: enterprise management relies heavily on service! I advise you: laziness will always lead to trouble! I urge everyone to try and avoid staying at this unscrupulous business.