Royal International Hotel Shanghai

Royal International Hotel Shanghai Reviews

Royal International Hotel Shanghai

No. 998 Xiuchuan Road, Pudong New Area, Shanghai, 201200, ChinaView hotel details
Royal International Hotel Shanghai
Royal International Hotel ShanghaiRoyal International Hotel ShanghaiRoyal International Hotel Shanghai
Check available rooms for your travel dates
We Price Match

Guest Reviews of Royal International Hotel Shanghai

9.5/10
Outstanding
3571 review
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.6
Filter by:
Sort by:
All reviews(3571)
Positive reviews(3485)
Reviews with photos/video(518)
Delicious breakfast(354)
Offers pick-up/drop-offs(344)
Friendly front desk staff(204)
Close to airport(200)
Nice bathtub(52)
Has facilities for children(43)
Clean pool(38)
Delicious buffet(30)
Negative reviews(86)
Diyuanyuan
Deluxe 2-bed Room
Stayed in Jan 2026
Family
6 review
10/10
Outstanding
Posted on Feb 12, 2026
Facilities: All facilities are great, except for the bed being too soft. Cleanliness: As a five-star hotel, every detail was impeccably clean. Environment: Very close to Disneyland and Chuansha Ancient Town, with convenient transportation. Service: Because the bed was too soft, two young ladies from the staff helped us put down a bed board. They were incredibly patient and helpful, which I really appreciated. Previously, I had booked the Cloud and Nightfall Hotel. Two hours after checking in, I started coughing, realizing that the renovation was recent and the smell hadn't dissipated. I decisively switched hotels to an older five-star one. After the change, I immediately felt much better. Everything met my expectations. The breakfast had a wide variety, and about half of the guests were foreigners.
Original textTranslated by Google
LingxiaodaoGin
Deluxe Double Room
Stayed in Jan 2026
Couple
5 review
10/10
Outstanding
Posted on Feb 10, 2026
Great location, quite close to Pudong Airport. It's an older five-star hotel and the hygiene is decent, though it could be a bit more meticulous. The room is spacious, especially the bathroom, which is really roomy. All the standard amenities are there. The room is quiet, except for a constant hum from the central air conditioning. Parking is convenient, but the entrance and exit are a bit narrow. Overall, I'm satisfied.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好,您的滿分好評是對我們最大的鼓勵!我們深知,優質服務永無止境。未來的日子裏,我們會繼續努力,讓每一次相遇都充滿驚喜!
Guest User
Deluxe Double Room
Stayed in Jan 2026
Business traveler
96 review
9.7/10
Amazing
Posted on Feb 11, 2026
The rooms are very comfortable, the staff are friendly and helpful, and the breakfast spread is excellent. It's also super convenient for getting around. I'd definitely recommend this hotel to my friends who travel frequently for business. It's a great hotel.
Original textTranslated by Google
Response from Property: 尊敬的客人:您好,衷心感謝您給出的滿分好評!您的滿意是對我們工作的最高讚譽。我們會把這份鼓勵化作動力,不斷提升,衹為與更好的您相遇!
Guest User
Deluxe 2-bed Room
Stayed in Jan 2026
Family
5 review
10/10
Outstanding
Posted on Feb 4, 2026
The room was clean and comfortable, the service was warm and attentive, and the breakfast was excellent. The location is convenient, and it offers great value for money. I'll definitely choose this place again next time. Highly recommended!
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您的入住和分享您的入住感受,我們會不斷地提高服務質量和設施設備的品質,希望能夠給每位客人帶來温馨的入住環境,期待您的再次入住,祝願美好的事物每天與您相伴!
JJJew
Deluxe 2-bed Room
Stayed in Dec 2025
Business traveler
23 review
10/10
Outstanding
Posted on Jan 12, 2026
Our stay was absolutely perfect! The room was bright and quiet, and the cleanliness was exceptional, with every detail taken care of. The breakfast spread was extensive and delicious. We'll definitely choose this place again for our next visit!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your 5-star review! It was a wonderful time meeting you at the Shanghai Royal International Hotel. We appreciate this connection and look forward to seeing you again! Best wishes!
Guest User
Deluxe Double Room
Stayed in Dec 2025
Family
1 review
10/10
Outstanding
Posted on Jan 7, 2026
The front desk staff were really enthusiastic, the breakfast was delicious, and the bedding in the room was super comfortable. I'll definitely come back again.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Shanghai Royal International Hotel. It is an honor to serve you. For many years, we have adhered to the spirit of "customer satisfaction as the core," creating a "home away from home" for every guest. Thank you for your recognition of the service of Shanghai Royal International Hotel, and we look forward to your and your family's next stay!
Guest User
Deluxe Double Room
Stayed in Dec 2025
Family
3 review
10/10
Outstanding
Posted on Jan 6, 2026
The hotel feels quite grand and opulent. From the moment you arrive, the security staff open car doors and handle luggage. The front desk personnel are also very welcoming; they proactively ask if you need to book the Disneyland shuttle and provide detailed information on its schedule. Items in the room are neatly arranged, and the room itself is quite spacious. In the morning, the restaurant staff are excellent too. They ask if you'd like coffee, and the freshly made pastries are a real treat!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your recognition. Every need of our guests is the direction we sincerely strive to meet. We will definitely work harder to create a five-star standard and look forward to your next trip, where we can create an even more perfect service for you.
Anonymous User
Deluxe Double Room
Stayed in Dec 2025
Solo traveler
1 review
8.2/10
Very good
Posted on Jan 6, 2026
There was a really strange, gasoline-like smell in the room. Ordering takeout was such a hassle; I had to call them every single time to confirm, which was so inconvenient. And the front desk staff were really lazy.
Original textTranslated by Google
Anonymous User
Deluxe Double Room
Stayed in Nov 2025
Business traveler
21 review
10/10
Outstanding
Posted on Jan 1, 2026
Facilities: While not a brand new five-star, everything was quite good, especially the bedding which was much more comfortable than plain white sheets! Hygiene: Very clean, and the carpeted floors kept it from feeling cold in winter. Environment: There's a subway station and a mall nearby, and plenty of delivery options. Service: The hotel offers free airport pickup and Disney shuttle service, but both need to be booked with the concierge a day in advance. You can tell the front desk about your food delivery, and a robot will bring it up. The breakfast was also delicious, though it ended a bit early at 9 AM! Could I make a small suggestion? Other hotels typically finish breakfast at 10 AM, so 9 AM isn't very friendly for those who want to sleep in a bit. All in all, I think this five-star hotel, at such a great value, is really excellent.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your recognition. Every need of our guests is the direction we sincerely strive to meet. We will definitely work harder to create a five-star standard and look forward to your next trip, where we can create an even more perfect service for you.
Guest User
Deluxe Double Room
Stayed in Nov 2025
Family
14 review
9.0/10
Great
Posted on Jan 20, 2026
Elegant ambiance, attentive service, and well-equipped facilities. The breakfast was plentiful and delicious, and the room was clean and comfortable. The location is convenient, offering great value for money. Highly recommended for both business and leisure travelers. My stay was excellent, with friendly and professional staff. The cleanliness was top-notch, and the bedding was very comfortable. Transportation is convenient, and nearby attractions are easily accessible. This will be my first choice for future trips.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your recognition of Shanghai Royal International Hotel! However, there is still some distance to go to reach the five-star standard, and we will continue to work hard! We wish you a happy day and look forward to your next visit!
Guest User
Deluxe Double Room
Stayed in Nov 2025
Family
29 review
10/10
Outstanding
Posted on Dec 14, 2025
This hotel was great, it completely met my expectations. It's close to the airport, which makes getting back home easy. It's also very close to the Florence Outlet, so shopping was super convenient. And being near Chuansha Ancient Town meant we could visit the former residence of Huang Yanpei, which was a truly impactful experience. I'll definitely choose to stay here again next time.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your stay and for sharing your experience. We will continuously improve our service and facilities to provide a warm and welcoming environment for every guest. We look forward to your next stay and wish you wonderful things every day!
melody
Deluxe Double Room
Stayed in Nov 2025
Solo traveler
10 review
10/10
Outstanding
Posted on Dec 20, 2025
The hotel's location is excellent, making it very convenient for getting around. The rooms are clean, tidy, and odor-free, with soft and comfortable bedding. The staff are warm, attentive, and responsive.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for your support of our hotel. We firmly believe that a good reputation stems from genuine customer satisfaction, and we are honored to have provided you with the highest quality service. We warmly welcome you to choose our hotel again, whether for business or leisure! We sincerely look forward to your next visit!
Guest User
Deluxe Double Room
Stayed in Oct 2025
Couple
1 review
9.7/10
Amazing
Posted on Dec 3, 2025
The room condition was great, and I stayed for two nights. The view was lovely, and there were plenty of delivery options nearby. The front desk and concierge were very welcoming and even gave me face masks and fruit. There's a bathtub. I'll definitely come again, though the AC was a bit slow to heat up. You can ask the front desk for a plug-in heater, which warms up much faster. The breakfast had a good variety, and the cakes were delicious with rich ingredients. I'd recommend coming here.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your recognition of Shanghai Royal International Hotel! However, there is still some distance to go to reach the five-star standard, and we will continue to work hard! We wish you a happy day and look forward to your next visit!
Guest User
Deluxe 2-bed Room
Stayed in Oct 2025
Couple
5 review
9.2/10
Great
Posted on Dec 13, 2025
The hotel's location is pretty good, very close to Disneyland, and there's a shuttle bus service. The dining hours are advertised until 9:30 PM, but they actually start clearing away the food around 9:10 or 9:20. It's the quality you'd expect from an older five-star hotel.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your recognition of our hotel's location and Disney shuttle service. Regarding your question about breakfast closing time, the hotel's Western restaurant breakfast hours are: Monday to Friday 06:30-09:00, and Saturday and Sunday 06:30-09:00. All food will be readily available before these times and will never be cleared early. Our breakfast preparation work will only begin after breakfast hours have ended, and we ensure that we can promptly assist any guests who still require food during the closing process. Furthermore, we are committed to providing every guest with a truly five-star experience through attentive, reliable, and standardized service. Your feedback is a valuable motivation for us to improve our work, and we sincerely look forward to your next visit!
Guest User
Deluxe 2-bed Room
Stayed in Oct 2025
Family
1 review
10/10
Outstanding
Posted on Dec 8, 2025
The room was spacious, and the service was exceptionally attentive. It was clean and comfortable—highly recommended! There's also a dedicated shuttle service to Disneyland, which was a fantastic experience. Breakfast was delicious with a great variety of options.
Original textTranslated by Google
Response from Property: Dear Customer, Your positive review is like a precious gift, filling us with warmth and encouragement. Every word of affirmation from you is the greatest support and encouragement for our work. We sincerely look forward to seeing you again and wish you a journey filled with sunshine and laughter. In the future, we will continue to provide you with a warm and comfortable accommodation environment and eagerly await your next visit!