Xijiao State Guest Hotel Reviews

Response from Property: 尊敬的賓客:您好，感謝您選擇入住西郊賓館，並給於了肯定的評價。客人的良好的感受是我們工作努力的方向，期待您的再次光臨，體驗我們不斷完善和創新的服務。 上海西郊賓館

Response from Property: 親愛的客人，衷心感謝您對我們酒店的反饋和如此真誠的評價。您的滿意是我們最大的榮幸，也是我們不斷努力的目標。我們很高興聽到您和您的家人在我們的酒店度過了一個愉快的夜晚。您的描述充滿了對我們環境和服務的認可，這讓我們感到無比自豪。以下是您提到的幾個亮點：整潔舒適的住宿環境：我們非常欣慰您對我們的房間、庭院、花草樹木和湖泊感到滿意，這些都是我們精心維護的結果。風景優美：您的稱讚是對我們花園和樹林保持完美狀態的高度認可。貼心周到的服務：我們非常感激您對我們服務的讚揚，特別是對於餐廳遺失物品的處理，這展現了我們團隊的專業性和對客人的關懷。及時的糾正和額外的禮物：對於退房時的小小失誤，我們立即糾正，並提供新鮮麪包作為禮物，這體現了我們對服務質量的承諾。您的五星評價和積極的反饋對我們來説是非常寶貴的，它將激勵我們繼續提供卓越的服務。我們衷心希望您和您的家人在我們的酒店享受了一次難忘的旅行體驗。如果您將來再次出行，歡迎再次選擇我們的酒店，我們將繼續致力於為您提供最優質的服務。再次感謝您的支持與信任。祝您和您的家人健康、幸福，期待您下一次光臨。 上海西郊賓館

Response from Property: Dear Guest, your travel diary is filled with warm and wonderful memories, and your experience certainly sounds like an unforgettable Qingming Festival holiday. Here are our responses to the aspects you described: Choosing Xijiao Hotel for a Spring Outing: You mentioned choosing Xijiao Hotel for a spring outing during the Qingming Festival holiday, which was a wise decision. The hotel's garden landscape truly added a touch of spring color to your trip. Lush Gardens, Blooming Flowers: Your description of the hotel gardens is very vivid; such a natural environment is refreshing and truly a great place to relax. The Journey from the Entrance to Building 7: Although it takes some time, the garden scenery along the way and the maintenance work of the staff become part of the journey. The Garden Maintenance Workers and Guests Taking Photos: This interaction not only reflects the hotel's attention to the environment but also makes guests feel the hotel's care. Check-in and the Host's Introduction: The check-in process and the host's enthusiastic introduction you mentioned made you and your family feel at home. Business Twin Room and Robot Orange Juice Delivery: Such meticulous service is very thoughtful, and the experience of a robot delivering orange juice must have been novel and interesting. Animal feed packets: These little surprises not only add fun to your trip but also allow children to feel closer to nature. Back garden and lakeside pavilion: These facilities offer more leisure options for your stay, allowing you to find tranquility amidst the hustle and bustle of city life. Special wontons and turndown service: Turndown service and special wontons undoubtedly add a warm atmosphere to your stay. A sumptuous buffet breakfast: The buffet breakfast you mentioned was abundant and delicious, making for an unforgettable dining experience. A promise to return: Your satisfaction and promise to return are our greatest encouragement. Thank you again for sharing; your experience not only makes us proud but also motivates us to continue providing excellent service. We look forward to your next visit and promise to continue our efforts to ensure that every stay you have is a wonderful memory. Shanghai West Suburbs Hotel

Response from Property: 尊敬的客人，首先非常感謝您能把真實感受反饋給我們，這對我們來説極其重要。酒店的環境能得到您的讚賞，我們非常欣慰。作為花園別墅式賓館，能提供給客人一個優美的環境是必須的也是應該的。關於庭院裏麪的丹頂鶴晚上的叫聲影響到了小寶睡覺，對此非常遺憾。根據顯示您訂的是賓館的商務大床，應該是面對了珍禽園的方向。建議之後在訂單中可以備註不要朝珍禽園或者換到商務景觀大床，對於房間有味道、水果發黴、設施陳舊，以及次日中午阿姨敲門打掃，我們感到非常抱歉，在此還請您原諒。我們將立刻告知相關部門，整改此類問題。最後還是希望您之後能選擇我們酒店，也給我們一個機會能讓您下次有不一樣的體驗。 上海西郊賓館

Response from Property: 尊敬的賓客：您的評價使我們感到無比的欣慰，我們的服務價值就是在賓客的滿意上才得到體現，感謝您肯定的點評,關於您提到的問題我們會和相關部門認真檢查並進行整改，歡迎您的再次光臨。 上海西郊賓館

Response from Property: 尊敬的賓客：您好，感謝您選擇西郊並對我們的服務予以肯定！我們致力於為每位客人奉上專業周到的國賓級服務，真誠期待您再次來到西郊暢享這裏非凡的入住體驗！ 上海西郊賓館

Response from Property: 尊敬的客人，非常感謝您對西郊賓館的全面而積極的評價，您的滿意和反饋對我們來説非常寶貴。以下是對您評價的具體迴應：愉快的三晚：我們很高興聽到您在西郊賓館度過了愉快的時光，這是對我們服務最大的認可。酒店保養的真好：您對酒店保養工作的讚賞表明我們的團隊在維護酒店環境方面做得很好。用心經營：您的評價讓我們知道我們的努力得到了認可，我們確實致力於為客人提供温馨和周到的服務。環境優美：您對酒店環境的描述“春色滿園關不住”非常生動，我們為擁有如此美麗的園林而自豪。接駁車服務：您提到接駁車服務快速方便，這對我們來説是一個積極的反饋，我們會繼續保持這一服務水平。長者很開心：您的家人在西郊賓館度過了愉快的時光，這對我們來説是非常有意義的。希望春秋再回來：您的忠誠和期待是對我們最好的鼓勵。早餐滿意度：您對早餐的滿意程度非常高，尤其是對粢飯糕、藍莓奶酪梳打餅的喜愛，這讓我們感到非常高興。服務好：您提到服務好，有求必應，這對我們來説是一個極大的褒獎。照顧長者：您對酒店在照顧長者方面的滿意也讓我們感到自豪。保持品質：您希望我們保持品質，這對我們來説是一個明確的指示，我們將繼續努力。水上餐廳菜品：您對水上餐廳菜品口味和提升空間的建議，我們將認真考慮。我們會與廚房團隊溝通，努力提升菜品質量，以滿足更多客人的口味。再次感謝您的寶貴反饋，您的滿意是我們不斷前進的動力。期待您再次光臨。 上海西郊賓館

Response from Property: 親愛的馬先生，您好。感謝您選擇入住西郊賓館，並給於了肯定的評價。客人的良好的感受是我們工作努力的方向，期待您的再次光臨，體驗我們不斷完善和創新的服務。 上海西郊賓館

Response from Property: 尊敬的賓客：您的評價使我們感到無比的欣慰，我們的服務價值就是在賓客的滿意上才得到體現，感謝您肯定的點評，關於您提到的問題我們會和相關部門認真檢查並進行整改，比如設施設備問題、房間黴味問題、以及和牛包的味道問題。再次感謝。 上海西郊賓館

Response from Property: Dear Guest, thank you for your detailed feedback, which is invaluable for improving our services and enhancing the overall guest experience. Here are our specific responses to the points you raised: **Fantastic Environment, Very High-End Landscaping:** Our pride in the hotel's environment matches your assessment. Our landscaping and gardens are designed to provide a tranquil and elegant space for relaxation, and we appreciate your recognition. **Open to the Public, Very Popular, Privacy Not Ideal:** Being open to the public does attract a large number of visitors, and we recognize that this may affect some guests seeking privacy. We will continue to monitor guest flow and consider providing more private services or areas where possible. **Room Size Not Large, But Very High-End and Clean:** We understand that room size is an important factor for guests when choosing a accommodation. We are proud of the room's décor and cleanliness, and we appreciate your recognition. **Bed and Slippers Especially Comfortable:** We know that a good night's sleep is crucial for a pleasant stay, and your comfortable experience is a great encouragement to us. **Good Breakfast, Freshly Squeezed Juice Available, Wontons and Mini Burgers:** We are delighted with your positive breakfast experience, which reflects the dedication of our culinary team. Service Attitude: We sincerely apologize for any dissatisfaction you may have caused due to the service attitude of some of our staff. Every guest is our most important customer, and we expect all employees to provide professional service. The manager we encountered while strolling in the garden had a very poor attitude: We are very sorry about this situation. This attitude is inconsistent with our core service values. We will take the employee involved seriously and ensure that this does not happen again. Thank you again for your valuable feedback. Your satisfaction is of utmost importance to us, and we are committed to actively improving to provide a superior hotel experience. We look forward to your next visit and hope we can exceed your expectations. Shanghai West Suburbs Hotel

Response from Property: 尊敬的賓客:您好，感謝您選擇入住西郊賓館，並給於了肯定的評價。客人的良好的感受是我們工作努力的方向，期待您的再次光臨，體驗我們不斷完善和創新的服務。上海西郊賓館

Response from Property: Dear Guest, thank you for your feedback on the comparison between the West Suburbs Hotel and the East Suburbs Hotel, and for your evaluation of the hotel environment. Here is our response to your feedback: A bit older than the East Suburbs Hotel: You mentioned that the West Suburbs Hotel's facilities are slightly older than the East Suburbs Hotel's, which may be due to the different histories and design styles of the two hotels. We understand that this may have affected your stay experience. Not very convenient for ordering takeout: The convenience of takeout services is an important consideration in modern hotel services. We understand this and will consider whether to improve the takeout service process to provide guests with a more convenient service. Great environment and fresh air: Your positive evaluation of the hotel environment is our greatest encouragement. We are committed to maintaining and beautifying our environment to ensure that guests can enjoy fresh air and a pleasant atmosphere. Quiet and comfortable stay, suitable for older guests to rest and recuperate: The quiet and comfortable stay experience and the suitability for rest and recuperation that you mentioned are exactly what our hotel strives for. We are pleased that these features meet your needs. Thank you again for your valuable feedback; it is very important to us and helps us understand how to better meet our guests' expectations. We look forward to the opportunity to continue serving you and your family. Shanghai West Suburbs Hotel

Response from Property: 尊敬的賓客:您好，感謝您選擇入住西郊賓館，並給於了肯定的評價。客人的良好的感受是我們工作努力的方向，期待您的再次光臨，體驗我們不斷完善和創新的服務。 上海西郊賓館

Response from Property: Dear Guest, Thank you for your positive feedback on our garden environment. In addition to our tranquil and beautiful setting, we provide every guest with an exceptional stay experience through professional and attentive state-of-the-art service. We sincerely look forward to your next visit to Xijiao Hotel. Shanghai Xijiao Hotel