LUOSI Hotel - Photo Gallery

Response from Property: Dear guest: Hello! We are very sorry for bringing you a bad stay experience. Regarding the blood stains you mentioned when you checked out the next day, we can assure you that they were indeed fresh blood stains and not undone. (Blood stains that cannot be cleaned will be yellowish brown) Our guest rooms will be strictly cleaned and inspected after each guest checks out to ensure that the environment is clean and comfortable when the next guest checks in. We are also surprised that such a situation occurred. It may be that some special circumstances occurred during your stay that we were not aware of in time. We will control the cleaning quality of guest rooms more strictly to avoid similar misunderstandings from happening again. At the same time, we hope you can understand our work. We have been committed to providing every guest with high-quality services and a good accommodation environment. If you have another chance to choose us next time, we will definitely let you see our improvements and efforts. We sincerely apologize to you again and look forward to your visit again.

Response from Property: Dear guest: Hello! First of all, thank you for your review of our breakfast and room. We sincerely apologize for your concerns about the poor breakfast, unclean sheets and airless rooms, which fall short of the quality service standards we expect to provide you. Regarding breakfast, we will immediately review the current supply situation and discuss improvement plans with the catering team to improve the quality and richness of breakfast. However, breakfast is a free buffet breakfast. The key consideration is that customers can provide the best value for money on the premise of cost-effectiveness. Guests can save time to have breakfast in the store. Regarding unclean bed sheets, this is a mistake we will never tolerate. We will strengthen the supervision and training of housekeeping work to ensure that every guest can enjoy a neat and clean bed when they check in. As for the problem of airtight rooms, windowless rooms do have certain limitations. We will try our best to improve ventilation facilities and improve the air quality in the room. We apologize again for the unpleasant experience we have brought you. We will work hard to improve and look forward to providing you with more satisfactory services in the future. Thank you for your feedback and wish you a happy life!

Response from Property: Hello dear guest, thank you for your review of the hotel~ The room area is clearly marked. This marking has been professionally measured and confirmed. We know that the size of the room may have a certain impact on the check-in experience, but the existence of the marked area can give us a clear and definite understanding of the actual condition of the room. If If this room type does not meet your expectations, you can contact the hotel front desk to change the room type. Finally, thank you again for your attention and comments.