The Bund Puyan Hotel, Shanghai

We stayed at The Bund Puyan Hotel for three nights, and it was a pleasant experience overall. The room had decent space and came with a nice view, which was a bonus. The hotel itself looks old but is very well-maintained, giving it a charming character. The breakfast, however, was a letdown—very limited options and no live cooking counter. If you’re someone who skips breakfast, this won’t be an issue. The location is a strong point, just a 10-minute walk to Nanjing Road and 15 minutes to The Bund. The staff were the real highlight—exceptionally helpful and kind. When I fell sick, they guided me to the nearest government hospital and gave clear advice on what to do. A special shoutout to Jiang Yu Fei, who went above and beyond by arranging a last-minute 6-seater taxi to the airport when I struggled to book one through the Didi app. Big kudos to the team! While the breakfast could improve, the location, upkeep, and outstanding staff make this a solid choice.

I love this hotel. It's very easy to get around. The staff were very helpful and polite.( Jia Huey and Kang Kang) . Jia Huey went out of their way to help us to solve the problem. The room is very clean, spacious, so glad it's not a smoking smell at all.The mattress was comfortable and is very quiet in a busy street..We have a good view. So happy we found this hotel, walking distance to Nanjing street and Bund. Highly recommended

We loved this hotel! They upgraded us and were so efficient at check in. I was shocked by how good the view was and we had a bathtub in the room too, the room was very spacious. Great service, whatever we asked for they had someone bring within 5 minutes. There’s a robot to deliver take out that is quick too. Cleanliness was good, cleaning aunties were lovely. They had a lot of amenities provided like sleep mask etc and a bathtub bag that was replaced daily. Near the lifts you can grab extra combs, toothbrushes etc if you needed it, so that was convenient. Bed was very comfortable, loved the pillows. Block out curtains did a good job and I didn’t hear any sounds- overall great sleep. Such an amazing location near the bund w a fantastic river view, I would stay here again in a heart beat. Also they always have 2 doormen at any time who helped to carry the luggage up the stairs and bring to the room etc. Even very late at night they’re there which does help to make the lobby security feel more secure.

The room was huge, view was good. Location is near to a few train stations, however there is nothing much at night. Might have better locations elsewhere. But room size is really good. Housekeeping is average - somedays our rubbish is not clear.

Recommended! Friendly staff, clean and spacious room! Walking distance to Nanjing road. The only thing was the wifi, can't connect to the wifi. Had to use my own connection. Otherwise all is good

Location was excellent. The room we got had a great view and was very spacious and comfortable. The staff make an effort to communicate in English. I do recommend the hotel for its location however I don't see it being a 4-5 star hotel. But overall a good and decent place to stay in.