["The room was incredibly noisy. I couldn't get any sleep for both nights. There were people arguing downstairs late at night, and I could clearly hear the bar next door. Every morning, the cleaning cart made a huge racket, making it impossible to rest! Calling the front desk didn't help at all. The hotel couldn't even guarantee the most basic thing: sleep. Later, when I spoke to the hotel, I found out they'd been receiving complaints about this issue all along, yet they didn't even bother to warn guests or offer earplugs.","Infrastructure: When I first checked in, the window screen couldn't be closed, so I had to call the front desk to fix it. The washing machine was ancient, and the dryer was practically useless; it couldn't dry anything even after three hours. On the first night, I checked in at 11 PM and was stuck with the dryer until 2 or 3 AM, going down repeatedly only to find my clothes still damp.","The bedding wasn't clean. Three out of the four people staying with me said they felt uncomfortable, and their faces were itchy every morning. It got much better within an hour of leaving the hotel.","For a continuous stay, they weren't even willing to do basic cleaning. At 3:30 PM, they sent a text asking if we wanted cleaning, stating that cleaning staff left at 4:30 PM.","The hangers delivered on the first night were moldy.","In short, the service and facilities don't live up to a four-diamond rating. They have everything, but whether it actually works is another story."]
Original TextTranslation provided by Google
