Guiwei
February 23, 2026
1. There was absolutely no service. After we were seated, I called for a long time, and no one came to help us. Then, when the food was served, the teapot's spout was broken, but the waiter still brought it over. When we poured the tea, it spilled all over us! How could they not notice such a big chip in the spout? They must not be washing the dishes thoroughly; just a quick rinse and then serving them to the next table!
2. I wanted to get a glass of milk and was told the glasses were still being washed, so I should wait. Then, they just picked up a used glass from a recently cleared table nearby, washed it under the tap, and wiped it with a towel from beside them to give me milk!
3. The lock for the restroom door next to the restaurant was on the doorknob, and it was on the back of the handle – a truly inconvenient design! I searched for a long time and couldn't find the lock…
4. After checking in at the front desk, there were two very high steps on the way to the afternoon tea area, but there were absolutely no 'watch your step' signs. I was traveling with two elderly people, and they almost tripped! If they had fallen and broken a bone, that would be a very serious problem. Furthermore, the hotel has steps everywhere, and only some of them have warning signs, which is very unfriendly to elderly people with mobility issues and those with poor eyesight.
5. The hotel elevators also don't indicate 'guest rooms' on each floor, and the room numbers to the left and right after exiting the elevator are confusing. It made us think it wasn't a guest room elevator, and after getting in, we thought we had made a mistake and couldn't get to our room! After checking in, I happened to see a girl at the front desk asking where the elevator to the rooms was.
6. I booked the room before February 10th for a check-in on February 19th, but I wasn't contacted until the morning before check-in. I then proactively called the hotel, and the front desk told me not to worry, that they would contact me in the afternoon (I couldn't understand why, since I had already called, they still wanted me to wait until the afternoon). I didn't check my phone in the afternoon. Later, when I called again this morning, they said they had contacted me. I checked my records, and there was indeed a call, but I might not have noticed it. Why didn't they try contacting me again? Making another call wouldn't take much time, would it?
7. On the morning of check-in, I proactively contacted the hotel again and added their customer service on WeChat. I clearly stated over the phone that I was driving there, but they never informed me about the traffic control. I checked the navigation in the morning, and it showed about two hours of travel time, but to my surprise, traffic control started at 2 PM. A ten-minute drive ended up taking an hour. The key point is that I asked the traffic police, and they said this has been the situation for the past two days. I think, since you are a hotel within a scenic area, you should definitely notify customers in advance about such situations. Otherwise, if I had left before 11 AM, I would have arrived long ago and wouldn't have had to wait for traffic control.
In conclusion: The surrounding natural scenery is beautiful! However, it's enough to just visit the cafe for a photo op. There's really no need to stay here. There are many other hotels in the area with great views! This was the worst experience of our family's trip, bar none!
Original TextTranslation provided by Google
