Shangri-La Wangshan Xiaoyuan Inn (Dukezong Ancient City Shop) Reviews

Response from Property: Thank you so much for choosing to stay again; your trust warms our hearts. 🌿 Creating a "quiet and healing" experience for you in the cabin is our greatest joy—the starlight under the skylight, the sea of ​​flowers outside the window, and the distant mountains—may become part of your memories; it's all worthwhile. Cleanliness and comfort are fundamental, and we will always uphold the pristine natural experience. We look forward to meeting you again in this beautiful landscape, for the third, fourth… Perhaps the flowers will have changed their colors by the time you visit next time. 🌸

Response from Property: Dear Guest,Thank you very much for taking the time to share such detailed and honest feedback.First and foremost, please accept our sincerest apologies. The fact that you took the trouble to list both pros and cons shows that you had expected a pleasant stay, and we are truly sorry that we failed to meet your expectations. We have carefully read and recorded every single point you raised – your input is incredibly valuable to us and will guide our improvements.In response to the issues you mentioned, we are already reviewing each one and taking corrective actions:1. Location & Navigation: We have resubmitted a correction request to Amap for our precise location, and we are now planning to send every guest a visual guide with pictures and walking instructions before arrival, so you won't have to struggle with luggage on the uphill cobblestone path.2. Bathroom Drainage & Water Temperature: For the drain problem, we have contacted our maintenance team to adjust the floor slope and replace the drain with a high‑flow insert. We have also installed a pressure‑regulating thermostatic valve on the water heater to solve the issue of fluctuating water temperatures.3. Room Warmth & Mattress: We have added extra heaters and thicker blankets to each room, and we are in the process of adding memory foam toppers to some mattresses to improve sleeping comfort.4. Disposable Towels: The towels you mentioned have been completely replaced with thicker, higher‑quality cotton washcloths.5. Communication Response Time: We will ensure that our front desk phone is staffed 24/7 with message alerts enabled, so that your messages are never left unattended for long hours.6. The "Free Gift" for a Five‑Star Review: This point makes us especially ashamed. We have strongly criticized and educated our staff, as such behavior goes completely against our service principles and hurts sincere guests like you. We are committed to honest, genuine reviews and will never tolerate any attempts to buy positive ratings. Thank you for refusing that offer – it was a crucial lesson for us.Once again, we apologize for all the inconveniences you experienced during your stay on the plateau. Every detail you mentioned has been taken to heart, and we will implement improvements as soon as possible. We hope that if you ever give us another chance, you will see the positive changes we have made.Wishing you all the best, and Tashi Delek. 🙏

Response from Property: Dear guest, thank you very much for your high praise!We are delighted to know that you had a pleasant stay at Shangri-La Wangshan Xiaoyuan. The cleanliness, complete facilities, and beautiful views you mentioned are the details we always strive to maintain; and the advantage of our location—within walking distance of the ancient city—is something we are honored that you appreciate.We are especially grateful for your recognition of our host—being warm and friendly is simply our sincere attitude toward every guest. Your satisfaction is our greatest motivation, and we will continue to serve with heart, so that more friends can feel the warmth of Shangri-La.We look forward to welcoming you again. May your journeys always hold surprises, and your life be filled with beauty!— Shangri-La Wangshan Xiaoyuan Inn

Response from Property: Dear Guest, We are delighted to receive your positive review! 😊 Thank you so much for choosing to stay at our hotel and sharing your honest experience. Your appreciation for the spaciousness of the room is the best affirmation of our space design. As for that "outrageous" smart toilet—haha, we understand your surprise! The comfort enhanced by modern technology can indeed make the little details of a trip more enjoyable, and we are glad it brought you joy. Regarding the location, you've hit the nail on the head. We are indeed "hidden in the city," tucked away in a quiet corner on the edge of the ancient city, ensuring tranquility for your rest while allowing you to easily walk to the bustling and vibrant atmosphere of the ancient city. This convenience of "quiet amidst the hustle and bustle" is exactly the unique experience we want to provide our guests. Your "highly recommended" is very meaningful to us; it's the most precious encouragement. We look forward to serving you again in the near future. We wish you a happy life and all the best! —From the staff of Wangshan Xiaoyuan Inn

Response from Property: Thank you for your positive review! We are delighted that you enjoyed our room and ambiance, and it is our honor to have you appreciate the beautiful scenery. Your satisfaction is our greatest encouragement, and the owner and team will continue to serve every guest with dedication. We look forward to your next visit to see the different seasonal views; you are always welcome!

Response from Property: Thank you for your thoughtful and heartwarming review! It's our pleasure to provide you with a clean environment and a convenient location. We're delighted that you got to experience both the shared dorms and the private room, and we truly appreciate your recognition of our host—upgrading your room and allowing flexible check-out when you were unwell are simply part of what we should do. Hearing that you were invited to enjoy hot pot with fellow guests makes us even happier—those small, warm moments during travels are truly precious. We're also glad that you enjoyed the amazing view from the rooftop common area. We look forward to welcoming you again! Wishing you safe and smooth travels always.

Response from Property: Thank you for your detailed review! We're glad that the heated toilet, hot shower, and electric blankets made your stay comfortable, and we're also pleased that the scooter rental service was helpful for your travels. Regarding the issue of the room being a bit cold, we will further check the insulation measures and strive to improve your stay experience. We look forward to welcoming you again next time and will do our best to provide even more attentive service!

Response from Property: Thank you for your thoughtful and wonderful review! We're delighted that you loved our all-wood design and cozy atmosphere. It's great to know that the electric blanket kept you warm in the cold weather, and that the internet connection was strong enough for your remote work needs. We're also glad that our location—close to the ancient town and within a 15-minute walk to the bus station—added convenience to your trip.Regarding the drainage issue you mentioned during showers, we sincerely apologize. It is indeed due to the less-than-ideal positioning of the drain. We have noted this problem and will ask our maintenance team to look into it as soon as possible, whether by improving the slope of the floor or adding a water stop strip, to prevent future flooding. Thank you for your patience and for the extra effort of scooping out the water after each shower—we are truly sorry for the inconvenience.Once again, thank you for choosing our hotel and for sharing your honest experience. The peaceful, quiet, and cozy stay you described is exactly what we aim to provide for every guest. We look forward to welcoming you again in the future and will work hard to make your next stay even better! Wishing you pleasant travels and smooth work ahead.

Response from Property: Here's the English translation of your reply to the guest's review:"Thank you for your positive review! We're delighted that you experienced the boss's warmth and friendliness, and that you were satisfied with our great location. Indeed, renting a scooter is a very convenient way to explore the town. We look forward to welcoming you again. Wishing you a pleasant journey!"

Response from Property: Thank you so much for your thoughtful and warm review! Seeing that you enjoyed the room facilities, the courtyard environment, and even thought about the two little cats makes us incredibly happy! 🌿 The view of the ancient city and Songzanlin Monastery is a blessing for our courtyard; and it's our honor that you were able to enjoy this scenery in the quiet of the off-season. Our two "cat staff" know they're adorable, so they'll definitely be even more affectionate! 😸 Providing warm service is our duty, and your comfortable stay and enjoyment are our greatest reward. We welcome you to come back anytime to pet the cats, have tea, and enjoy the scenery. The courtyard and the cats are waiting for you to "come home"!

Response from Property: Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the peaceful atmosphere, cleanliness, and our toilets 😊 It means a lot to us that you found the hostel accessible and our team nice & accommodating. A 10-star rating — you're too kind! You're always welcome back anytime. Safe travels!非常感谢您的满分好评！很高兴您喜欢这里的安静、干净，还有我们的卫生间😊 您觉得位置方便、我们好相处又乐于助人，这对我们意义重大。十星评价——您太暖心了。随时欢迎再来，祝旅途平安！

Response from Property: We were so surprised and touched to receive your 5.0 rating! Thank you so much for sharing your wonderful experience. We always prioritize the cleanliness of our bedding and the quality of our toiletries, and seeing your positive feedback makes us incredibly proud. We're also delighted that the rooftop terrace became such a lovely spot for photos; it truly holds the most beautiful views and play of light and shadow. Next time you visit, the terrace will still be ready for you, and we look forward to seeing more amazing shots! Feel free to stay anytime, and we wish you a life filled with beautiful scenery! 📸

Response from Property: 親愛的客人：非常感謝您給小院寫的好評！因您自到達客棧第一天就有輕度高原反應，這引起了我們的關注，這時候您需要温潤的粥和禦寒的薑湯，而不是您平時的麪包等便餐，所以特意為您蒸煮了這兩樣健康滋潤的飲食，希望您平穩的渡過適應期。是的，智能馬桶座，配備坐浴器功能很方便。暖氣和毛毯都是為了在冬季提供給您足夠的温暖。希望您下次能給我們無微不至的照顧一個全五星好評喲！祝新年快樂，心想事成！店長：蘭蘭