I believe the purpose of going here for vacation is to escape the high pressure of work and busy life, relieve fatigue and anxiety, and relax the body and mind to rejuvenate.
I never imagined this would be the root of a nightmare…
1. Upon arriving at the address provided by customer service, I discovered the location was incorrect. A phone call revealed a former employee had answered. With the help of nearby residents, it took almost half an hour to finally get in touch.
2. Upon arriving at the villa, I found many abandoned houses on either side. Entering the villa, the floors were filthy. If you want to relax inside, forget it; you'll have to clean first. If I were to give a typical hotel's cleanliness an 8, this would be a 4, so out of 5, I'd give it a 2.
3. After entering the villa, the staff collected a 1000 yuan deposit, which I agreed to, but the 200 yuan charge for using the pool was very offensive (is renting a pool room without using the pool just for aesthetics?).
4.1 Many of the facilities in the photos were broken. There were two small chairs for toddlers to play with blocks; two four- or five-year-olds fell backwards as soon as they sat on them, thankfully without injury. 4.2 The bathroom door was broken, one of the beds was collapsed, the rooftop parasol was broken, and the barbecue grill was so dirty you wouldn't want to pick it up.
4.3 We only discovered at night that the sliding door to the terrace was broken. Is this safe? Am I allergic? If you think these are minor issues, the room is quite nice.
After we reported this, they came to try to repair it, but couldn't fix it.
The next day, the toilet was clogged. We called them to fix it, and they kept calling from 9 am to 4 pm. Since we weren't home in the afternoon (we asked if it had been repaired, and they said it had been fixed and the supplies replenished), when we returned in the evening, we found nothing had been fixed. We were very frustrated. We asked them to send someone, and they strangely offered me 200 yuan as compensation, saying they wanted me to show them my order multiple times on their phone, their aim being to cancel my order so I couldn't leave a review.
This went on for four days (not to mention the cockroaches).
Original TextTranslation provided by Google