Hotel de Royce

The duplex room I booked was spacious and fully equipped, with clean and comfortable bedding. The breakfast was plentiful, and the service was excellent; even when I arrived late, the manager reminded me to get food promptly, which was very thoughtful. Overall, this hotel is one of the better ones in Shaoguan. I suggest improving the management of the charging stations in the parking lot, especially since many gasoline cars occupy the charging stations for extended periods, preventing electric vehicles from charging. This should be improved!

1. The hygiene is terrible. Upon checking into the room, I found cigarette ash everywhere – see picture below. The glass in the bar was covered in dust. 2. The toilet in the bathroom was broken and couldn't be repaired; it's clearly been neglected for a long time. 3. The restaurant management is chaotic. It was crowded during the May Day holiday, and by 9:30 PM, there was practically no food left. I complained to the staff, but they said there were too few staff. 4. Bottled water is charged. When I asked for more than two bottles, they said there would be an extra charge. For a room costing over 400 yuan, this is the first time I've heard of charging for bottled water. 5. The customer service phone is frequently unreachable and no one answers. 6. The room cleaners didn't make the beds or tidy the bedding – this is the first time I've encountered this. The staff later explained they forgot. Speechless. 7. The price on Gaode Maps is cheaper than on Ctrip. In short, it's not suitable for traveling with children or business trips. It's an older hotel, but the management is chaotic. The lobby is five-star, but the rooms are budget hotel standard. Don't come here!

The room was well-equipped, the mattress was perfect for me, the service was attentive, and it was very quiet.