Zero stars wouldn't be enough! Lost valuables – evasive excuses, no compensation offered, and terrible facilities. The worst hotel ever! I've already complained to 12315 (China's consumer rights hotline).
This is the most disgusting hotel I've ever stayed in, bar none! I paid hundreds of yuan for a room, and not only was the stay awful, but I was also extorted by the hotel. My belongings were completely unprotected, and the service was outrageously bad!
First, the room facilities: everything was in disrepair. The door had to be slammed shut with all my might, and it would beep automatically every time I didn't slam it, startling me and disturbing the neighbors multiple times. The so-called blackout curtains were useless; a gap let in at 5 am, and the sun shone directly into my eyes, making it impossible to sleep. I came on vacation hoping for a good rest, but I left with dark circles under my eyes every day, ruining my entire trip.
What made me furious the most was the hotel's handling of lost items – it completely shattered my understanding of the bottom line in the service industry! On the night I checked out, I realized I had left behind a bracelet—it held great significance for me, was quite valuable, and was my only keepsake. I immediately called the front desk, and their first words were, "The housekeeping didn't see it."
I pleaded repeatedly, explaining the bracelet's special meaning and value to me, even almost crying, but the front desk remained indifferent and dismissive, saying, "The housekeeping has already gone home; we'll talk about it tomorrow," and then hung up on me.
In desperation, I clearly stated, "If you don't cooperate in finding it, I'll call the police now and file a complaint with Ctrip!" The next day, they reluctantly sent housekeeping back, and my bracelet was finally found.
I thought that was the end of it, but what happened next was even more disgusting!
The hotel contacted me via WeChat, saying they could send it back, but only casually mentioned, "The shipping cost is quite high; you'll have to pay for it yourself" (see WeChat screenshot). They didn't proactively inform me of any pricing, didn't ask which courier I wanted, and didn't give me any quote. I thought it would cost at most 20 or 30 yuan, but I was stunned when the package arrived—they had unilaterally used the most expensive SF Express insurance, costing me over 400 yuan in shipping fees alone! For a bracelet weighing less than 50 grams, they completely disregarded the interests of their customers!
Afterwards, I contacted the hotel, hoping they would refund the unreasonable shipping fee, or even just cover half. The hotel manager was extremely arrogant, saying, "Go ahead and call the police if you dare!"
From the dilapidated facilities to their indifference towards guests' belongings, to their malicious concealment of the insurance, and finally, their complete blocking and refusal to communicate, this hotel showed absolutely no sense of service or responsibility. They only cared about money and didn't treat their guests like human beings!
I have officially filed complaints with the 12315 market supervision bureau and Ctrip, demanding a public apology and a refund of the unreasonable shipping fee. I will never set foot in this hotel again, and I advise all tourists to avoid this place! You're not paying to stay in a hotel to be mistreated, much less to be extorted!
Original TextTranslation provided by Google
