Tianma Grand Hotel

The hotel front desk staff, Lena, provided excellent service and helped me with the invoice. The hotel lobby is also very luxurious, grand, clean, and comfortable.

We stayed for one day during the May Day holiday. The staff were very welcoming. The two 1.35-meter beds were spacious enough for our family of four. In the evening, desserts and drinks were provided. The swimming pool wasn't crowded and the water was clean, which the kids really enjoyed. After check-out, the hotel even gave us some local specialty snacks. Overall, it exceeded our expectations.

This hotel seems to be an older, established property with a more traditional decor, but it was generally quite clean. The service was warm and friendly, and I really enjoyed the rich breakfast spread.

Xiao Wu and Xiao Xu provided great service. The location is excellent.

This hotel offers personalized service and a cozy atmosphere. I really loved the luxurious lobby, especially the beautiful fish pond. The ornamental fish were well-cared for, and when the kids showed interest, Manager Wang from the lobby even gave them fish food to feed them – it was a fantastic experience. The hotel also has a great location.

The hotel's Chinese restaurant has serious hygiene issues! The staff serving the food touched the inside of the takeout boxes directly with hands that had touched dirty rags (they didn't wear gloves as required, which is equivalent to touching the food directly with a dirty rag), and there were many flies in the private room. After our boss and his family dined there, they all experienced severe symptoms such as vomiting, diarrhea, and fever. We have video evidence proving that immediately after finishing their meal at the hotel, the boss checked out, and by the time they got into their Mercedes and headed home, they started feeling unwell in the car. They took anti-diarrhea medicine they had with them and pushed through until they got home, where they began to vomit heavily... (This completely proves that from eating at the Chinese restaurant until returning home, they did not eat any other food, and the severe illness of the boss's entire family was solely due to the hygiene quality issues of the hotel's Chinese restaurant). Despite this, the hotel has been evasive, constantly shirking responsibility, and has yet to offer a solution. This shows a complete lack of integrity! It's utterly disappointing and a far cry from the decorum expected of a star-rated hotel! We will arrange for strong intervention from market regulatory authorities. We will also absolutely no longer recommend this hotel to the large number of employees in our company, including all our sister companies. We also kindly advise friends considering staying at this hotel, especially those planning to dine here, to think twice! Furthermore, if the hotel takes any actions to leak the privacy of the boss's family, or engages in any harassment or retaliation, legal responsibility will be strictly pursued!

The rooms are quite spacious, and they even offer fruit porridge. Parking is super convenient with the hotel's exclusive parking lot, which is a huge plus for self-driving tourists – no need to stress about finding a spot, and it feels safe and secure. What really stands out is the service, from the warm and efficient check-in process where the front desk proactively helped us get our preferred room, to every staff member we encountered who greeted us with a smile. Any requests were handled incredibly quickly. The attention to detail truly shows how much care they put in, making us feel really welcome.

The room was quite spacious, and the free parking was super convenient – no need to hunt for a spot, which was a huge relief. The pool was also very clean and comfortable to swim in. The most surprising part was getting a complimentary souvenir at checkout, which was a nice touch!

When we came to Shaoxing, I suggested staying at an Atour hotel, but my wife wanted something more upscale, so we booked the Tianma Hotel. The staff was incredibly welcoming and helped us with the check-in process every step of the way. They even thoughtfully asked if we needed Wi-Fi. It's definitely a step above an economy hotel like Atour. The breakfast was plentiful, and while our older child exceeded the height limit and cost an extra 88 RMB per person, the food was excellent. We'll definitely stay here again next time.