Dreams Beach Resort

My partner and I had a good stay. Our view from the room was great. The buffet had lot of choice and was different every evening. The staff was attentive though room service was a bit slow. Overall a great stay.

The resort location is amazing. The staff is very helpful and supporting including cleaning, restaurant, reception, infect everyone. All you need to talk to them in respect with smile. Hotel offered 5 alcarte restaurants dinners but you need to pre book. Room are very standard. If you want to be comfortable then book atleast elegant / deluxe room. Spa is very basic and need renovations. Gym is basic with lot of broken machines. Lots of food option. Resort also offered beach part for extra $5. The best thing about this resort is location. You will enjoy snorkelling and dive. This resort is also close to Farsha lounge, old market. I also heard there that resort also provide pick and drop service from airport.

One of the worst treatment if it is not the worst for nothing

Highly recommended this hotel. When you check in they will give you a bracelet and you have to wear it till you check out. Breakfast is included for all guests, however they have a special “all inclusive packages” for some guests with different prices which i couldn’t find in trip.com. Lunch buffet is 560 EGP, dinner buffet is 750 EGP. If you want to eat outside I would recommend Al Hariri restaurant with 15mins walking distance. The first day when I arrived i ordered room services which comes to a surprise because it was a huge portion! Super worth it. Water heater works well but have to turn on for 5mins before it gets warm. HOWEVER, I wanted to buy ice cream at the pool bar but the staff charge me 100 EGP but when my friend bought it they only charge her 40 EGP. It was exactly the same ice cream…I guess in Egypt they could open any price they want, they will charge you for air too if they want…

My wife and me slept two single bed. Only hotels fault this

Very nice hotel. The food was good, the room was clean. House keeping service was very good. The most cool point is that they have their private beach with coral reef and beautiful fish!

Subject: Formal Complaint Regarding My Stay at Dreams Beach Resort Sharm El Sheikh Dear Management, I would like to submit a formal complaint regarding my recent stay at your resort, which was extremely disappointing and stressful. Upon arrival, we faced nearly 3 hours of delay resolving the reservation issue, despite the booking owner previously emailing all required details and guest names. I would like to mention that Ahmed at reception was professional and helpful. However, after his shift ended, another receptionist named Youssef handled the situation in a very rude and hostile manner. Later that night, we accidentally locked the room key inside, and assistance took an unreasonably long time to arrive. Shortly after, the bathroom door lock malfunctioned completely, and maintenance did not arrive until 3 AM. In addition, the air conditioning system was faulty and could not be turned off properly. The worst incident happened the following morning when water started heavily leaking from the ceiling, soaking our clothes and belongings inside the closet. After such a terrible night, I completely lost my patience and decided to leave the hotel. We had booked two rooms: * One room was fully vacated, yet the hotel refused to cancel or refund it. * The second room remained occupied by 3 exhausted guests who were unable to relocate again after everything that happened. For fairness, I would also like to mention that Mohamed from room service was kind and attempted to help us the next day, but the overall experience had already caused significant distress. Considering the extremely poor condition of the resort, the unacceptable service, and the emotional and material inconvenience caused, I am formally requesting: * A full refund for the affected booking * Appropriate compensation for the damages, inconvenience, and ruined stay experience The experience did not reflect the amount paid or the standards expected from a resort of this category. Regards