Guest Reviews of Bestay Hotel Express (Shenyang Imperial Palace Huaiyuanmen Metro Station)
8.3/10
1053 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.2
Amenities8.1
Service8.7
Cleanliness8.4
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All reviews(1053)
Positive reviews(1013)
Reviews with photos/video(119)
Great value for money(64)
Easy to get around(64)
Convenient location(48)
Close to metro(41)
Convenient parking(19)
Friendly front desk staff(19)
Small room size(11)
Nice shower(8)
Negative reviews(40)
Guest User
Superior Double Room
Stayed in Jul 2026
Other
3 reviews
3.5/10
Posted on Aug 31, 2026
Absolutely terrible. There were so many hidden dirty spots; I suspect they only changed the linens. As soon as I walked in, I saw a large bug by the bed and didn't even have time to take a picture before I ran. When I pulled back the covers, I saw a small bug, which I suspect was a baby cockroach. The next morning, I woke up to find another small bug under the covers.
Original textTranslated by Google
Response from Property: 尊敬的客人:首先感謝您告知我們有在您入住本酒店期間所遇到的問題。非常遺憾未能達到您的期望,請允許我們向您表達最誠摯的歉意。我們希望在不久的將來有機會為您奉上更好的服務。
Guest User
Standard Family Room
Stayed in Jun 2026
Family
14 reviews
9.2/10
Great
Posted on Jul 29, 2026
The description was accurate, although the windows were a bit small. Overall, it offered great value for money. It's very close to the subway and the Forbidden City, and the service was good. The hotel was clean and hygienic, and there was plenty of parking available on-site. It's part of the same company as Jinjiang Inn.
Original textTranslated by Google
Response from Property: 尊敬的客人:首先感謝您花費寶貴的時間在此留下您的點評。我們十分高興看到您滿意此次的入住體驗。我們歡迎您在不久的將來再次光臨我們酒店,並繼續為我們提供寶貴的意見與建議!
NicDog
Superior Double Room
Stayed in Jul 2026
Solo traveler
33 reviews
6.0/10
Posted on Sep 8, 2026
The place it's managed by another hotel beside where you do the check in. The building it's a bit old and not really well maintained. The room was ok after all and the neighbourhood it's peaceful with a lot of restaurants. Pretty close to the metro and reasonable price
Response from Property: 尊敬的客人:首先感謝您告知我們有在您入住本酒店期間所遇到的問題。非常遺憾未能達到您的期望,請允許我們向您表達最誠摯的歉意。我們希望在不久的將來有機會為您奉上更好的服務。
Wufan696
Standard Room (2 Beds)
Stayed in Jul 2026
Couple
56 reviews
9.5/10
Amazing
Posted on Aug 13, 2026
Close to various attractions in Fangcheng Scenic Area, with convenient transportation. The hotel has its own courtyard parking, making it a top choice for self-driving travelers. The facilities are a bit old, especially the lack of bedside outlets, which is incredibly inconvenient.
Original textTranslated by Google
Response from Property: 尊敬的客人:首先感謝您告知我們有在您入住本酒店期間所遇到的問題。非常遺憾未能達到您的期望,請允許我們向您表達最誠摯的歉意。我們希望在不久的將來有機會為您奉上更好的服務。
Guest User
Superior Double Room
Stayed in Jun 2026
Couple
7 reviews
8.5/10
Very good
Posted on Jul 26, 2026
Location is good but room size is very small for a couple. Overall is good experience.
Response from Property: 尊敬的客人:首先感謝您告知我們有在您入住本酒店期間所遇到的問題。非常遺憾未能達到您的期望,請允許我們向您表達最誠摯的歉意。我們希望在不久的將來有機會為您奉上更好的服務。
Yvonne SH Tay
Standard Double Room
Stayed in Sep 2025
Solo traveler
69 reviews
10/10
Outstanding
Posted on Oct 21, 2025
Good and clean hotel, conveniently located and nearby there is a morning market and it is walkable to the imperial palace.
Response from Property: 非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
T D Smith
Superior Double Room
Stayed in Apr 2025
Solo traveler
16 reviews
10/10
Outstanding
Posted on May 24, 2025
Great front desk staff. You register next door at the mainhotel. Excellant variety buffet breakfast for 28rmb
Local restaurant and on same block good music bar. Only 500m to subway station.
Response from Property: 非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Non stop adventures
Standard Double Room
Stayed in Apr 2025
Solo traveler
269 reviews
8.0/10
Very good
Posted on May 20, 2025
It's good for the.price I think and would definitely stay agai, just a few bugs in the room otherwise it's fine
Response from Property: 非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Anonymous User
Superior Double Room
Stayed in Jul 2025
Solo traveler
8 reviews
7.5/10
Posted on Sep 7, 2025
Excellent location within a short walk to the Imperial Palace... Very friendly staff and cleaners and the room is clean. And the bathroom in the room is decent... Main downside is the room is tiny and with tiny windows... So for short term stay it might be good for a couple of days... Longer term the room started to feel a little small (I stayed for 7 days)...So depends on your needs... For the location the price is very good.
Response from Property: 非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
AP胖
Superior Double Room
Stayed in Jan 2025
Solo traveler
54 reviews
9.0/10
Great
Posted on Feb 4, 2025
Location is good and it is ear the metro. Near to the attractions. There is no lift. Room is basic. Bee is quite comfortable.
Response from Property: 非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Guest User
Superior Double Room
Stayed in Jun 2026
Solo traveler
59 reviews
8.0/10
Very good
Posted on Jul 29, 2026
Looks pretty good.
Original textTranslated by Google
Response from Property: 尊敬的客人:首先感謝您花費寶貴的時間在此留下您的點評。我們十分高興看到您滿意此次的入住體驗。我們歡迎您在不久的將來再次光臨我們酒店,並繼續為我們提供寶貴的意見與建議!
Anonymous User
Standard Double Room
Stayed in Apr 2024
Solo traveler
89 reviews
10/10
Outstanding
Posted on May 19, 2024
First of all, the hotel accepts foreigners (as of May 2024). The room is basic, but it has all one needs for a short stay, and all facilities are in good condition. Furthermore, the location is great - a walking distance from the Shenyang Forbidden City, from Zhang Xueliang's former residence and from Central Street. The metro is also very close, as are all sorts of shops and restaurants. The staff was also very kind. You can leave your bags for free. Overall, great value for money.
Response from Property: 非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Guest User
Superior Double Room
Stayed in Oct 2024
Family
1 reviews
9.5/10
Amazing
Posted on Nov 20, 2024
Every good hotel with convenience amenities and best location. The price is affordable for almost all kinds of people. Totally the service provided by the hotel where this price very recommend for everyone.
Response from Property: 非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Ting LS
Standard Double Room
Stayed in Aug 2024
Family
21 reviews
5.0/10
Posted on Oct 6, 2024
Subway just nearby. Room about 6 - 8 m2, hard to move around. A place for shower and rest after a day of outdoor activities. Not recommended for family traveller.
Response from Property: 非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Guest User
Standard Double Room
Stayed in Sep 2023
Traveling with friends
3 reviews
8.0/10
Very good
Posted on Nov 5, 2023
I booked for 3 days and so far enjoying my stay
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey.